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“Poor value for money.... difficult for customers”
2 of 5 bubbles Review of Ibis Lagos Ikeja

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Ibis Lagos Ikeja
Ranked #51 of 130 Hotels in Lagos
Utrecht
Level Contributor
285 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Poor value for money.... difficult for customers”
2 of 5 bubbles Reviewed April 7, 2014

Location is not bad at about 15 minutes if the traffic is not heavy. There was a pick up from the airport which worked well

On check in I needed to pay the full amount in dollars because their credit card machine in Naira did not work. The room cost over € 100 a night for a small room (see picture). The shower did not have very hot water, but probably luke warm water is good enough. The neighborhood is not nice (see picture). The breakfast is included but not great, but the waiters are friendly.

On check-out, no refund in dollars but in Naira. They made a mistake by putting a wrong name on the invoice. They could not put my name on it because of the system. It took me over 20 minutes to find a solution to this problem. What a way to say good bye to your guests.

I will go somewhere else next time.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geerlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, May 3, 2014
Dear M. Geerlings

Thank you for taking the time to give us your feedback about your stay at ibis ikeja.
We are happy to know that you enjoyed the shuttle from the airport to hotel Ibis, and friendliness of the food and beverage staff.
We are very sorry for the failure of internet which avoid you to use your credit card for the payment. We were connected to the city network, which made very difficult connections. Now all our POS are connected directly to the hotel wireless network, and the quality is better.
Regarding the dimension of our Bedrooms, we respect the standards of all ibis worldwide and our rates are based on the cost of our environment.
We have improve our hot water system as well as our breakfast and our customers are very satisfied with the change.
Refund is always done in local currency, but an exception can be made ​​if the reception had foreign exchange when the guest check-out.

Once again, please accept our apology and we thank you for your feed back. We hope you will give us a second chance to correct your impression about our hotel.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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    38
    16
    8
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Calabar, Nigeria
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 12, 2014

This Ibis is an excellent choice if you need to travel through Lagos, the free shuttle bus makes this such a great hotel and actually works out as real value for money. The rooms are small but perfectly formed with all the modern conveniences, good water pressure and constant hot water also provide an ideal experience. The rate includes buffet breakfast but the choice is not great, I asked for tomato stew cos I don't like egg stew and the kitchen obliged.

The staff are young but polite, courteous and genuinely willing to help. You have to get your suitcases to your room but that's about as bad as it gets. The pool area looks very nice and the entire hotel is quite peaceful considering the hustle and bustle outside on Toyin Street. There are lots of restaurants and shops in the area as well as lots of taxis.

For N30,000 a night inclusive of breakfast and airport pick up and drop off, this is my first choice for Lagos.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 31, 2014
Dear Julia,

We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Solange BWAME
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 2, 2014

I had a 6 nights stay in this hotel, The rooms where clean and tidy .Breakfast was not up to the standard . Power supply in the hotel was good thanks for the mechanical staff. Attitude at the reception was not in standard, several occasions they are playing with no balance strategy. overall the stay was good.

Room Tip: One of the Good options in Lagos when you look at power supply
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Binny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 31, 2014
Dear BInny

We are happy to hear that you had a lovely time in our hotel.

You find our power supply in the hotel good. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all the maintenance staff as we strive to continuously improve the quality of our services.

We take note of your comments regarding attitude at the reception which was not in standard, several occasions they are playing with no balance strategy . and you did not enjoy our breakfast.

This feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Solange BWAME
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Portugal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 16, 2014

Each time i make a trip to Lagos, am always worried about my choice of hotel for severral treasons, this is the first time am staying in a place that met all my expectations. The reception ambience is so welcoming that you are almost tempted to sit down and have a drink at the bar which is situated on same floor before proceeding to your room.
The rooms are quite modern and not too far from what i have seen in other Ibis around the world. I almost missed my appointment on the first day, no thanks to the bed which was quite cumfy(Lol).
The staff are more than willing to help with whatever it is that you required, the hotel is quite clean and new, I also enjoyed the privilege of being picked up and dropped off at the airport for free even though its less than 15 minutes drive to the hotel.
I already recommended the place to a few of my partners, still waiting to hear what they've got to say. It was indeed the perfect choice. I would be returning pretty soon, just hope the standard remains.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ngozichukwu U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 11, 2014
We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Solange BWAME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
2 of 5 bubbles Reviewed February 13, 2014

I came back to the this hotel for one reason only, and that reason is because i visit a few people not far from the hotel.
First of all i would like to mention the ridiculous over price of the night stay ($185)!!!!!!!!!!!!!! This hotel should be ashamed of asking for so much! i have been to 5 star hotels around the world and paid much less then IBis asking price! Second, the prices at the restaurant and bar are way overpriced!!! example: a club sandwich and a Juice (chapman) costs $27!!! is this sandwich made out of Gold?!?!
Evening buffet is way too expensive and breakfast is the same every morning!!!
I ordered room service and they charged me an EXTRA $6!!!! are you kidding me??????! the response was " this is an exclusive service to people who are too tired to go downstairs and pick up their food and beverage". Well then i expect my food to come with some fireworks!!
Also i would like to mention as Tayo A mentioned, there is a very high possibility of paying for your food and beverage and not receiving the change (this has happened to me a number of times) and the excuse is always the same " sorry Sir i dont have change" or "sorry Sir ill bring it right away".
Staff are more or less polite and friendly once you stay at the hotel long enough. But service is quite poor! im sorry to say!
The rooms are quite small however are clean. My main concern is that there was no iron board and the laundry pricing is ridiculous ($5 per item if not mistaken). At night the mosquitos make it impossible to sleep!! must ask maintenance to spray your room everynight!
Maybe next trip will consider another hotel! definately not value for money!!!!!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 3, 2014
Dear M. John J.

We are sorry to hear that we did not totally match your expectation during your last stay in our hotel.

Regarding your comment about our prices, we want to inform you that we have the best hotel in terms of value for money. The prices at the restaurant and bar are based on market prices.Regarding breakfast buffet, i would wish to inform you that this is in line with the Ibis hotel brand standard all over the world and we are sorry to hear that this is not to your perfect liking.

We have also taken note of your comment about mosquitos in the rooms. we have now undertaken extensive fumigation to eliminated this problem. We have also resolve the problem of change.

We thank you for your feed back and we look forward to seeing you again for a much better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ibis Lagos Ikeja

Property: Ibis Lagos Ikeja
Address: 23 Toyin Street | Ikeja, Lagos 0000 , Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 130 Hotels in Lagos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Lagos Ikeja 3*
Number of rooms: 165
Official Description (provided by the hotel):
The hotel is located 15 minutes away from the International Airport and in the vibrant area of Ikeja. All the rooms and Public areas are equiped with WIFI internet access. The buffet breakfast is served daily in our restaurant in which we also serve exquisite international and local cuisine delicacies. The snack menu will accomodate all sorts of customers round the clock. Our bar is also open round the clock. ... more   less 
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