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“Exceptionally good”
Review of Ibis Lagos Ikeja

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Ibis Lagos Ikeja
Ranked #57 of 131 Hotels in Lagos
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceptionally good”
Reviewed March 2, 2014

I had a 6 nights stay in this hotel, The rooms where clean and tidy .Breakfast was not up to the standard . Power supply in the hotel was good thanks for the mechanical staff. Attitude at the reception was not in standard, several occasions they are playing with no balance strategy. overall the stay was good.

Room Tip: One of the Good options in Lagos when you look at power supply
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Binny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 31, 2014
Dear BInny

We are happy to hear that you had a lovely time in our hotel.

You find our power supply in the hotel good. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all the maintenance staff as we strive to continuously improve the quality of our services.

We take note of your comments regarding attitude at the reception which was not in standard, several occasions they are playing with no balance strategy . and you did not enjoy our breakfast.

This feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Solange BWAME
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Lagos, Portugal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014

Each time i make a trip to Lagos, am always worried about my choice of hotel for severral treasons, this is the first time am staying in a place that met all my expectations. The reception ambience is so welcoming that you are almost tempted to sit down and have a drink at the bar which is situated on same floor before proceeding to your room.
The rooms are quite modern and not too far from what i have seen in other Ibis around the world. I almost missed my appointment on the first day, no thanks to the bed which was quite cumfy(Lol).
The staff are more than willing to help with whatever it is that you required, the hotel is quite clean and new, I also enjoyed the privilege of being picked up and dropped off at the airport for free even though its less than 15 minutes drive to the hotel.
I already recommended the place to a few of my partners, still waiting to hear what they've got to say. It was indeed the perfect choice. I would be returning pretty soon, just hope the standard remains.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ngozichukwu U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 11, 2014
We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Solange BWAME
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
Reviewed February 13, 2014

I came back to the this hotel for one reason only, and that reason is because i visit a few people not far from the hotel.
First of all i would like to mention the ridiculous over price of the night stay ($185)!!!!!!!!!!!!!! This hotel should be ashamed of asking for so much! i have been to 5 star hotels around the world and paid much less then IBis asking price! Second, the prices at the restaurant and bar are way overpriced!!! example: a club sandwich and a Juice (chapman) costs $27!!! is this sandwich made out of Gold?!?!
Evening buffet is way too expensive and breakfast is the same every morning!!!
I ordered room service and they charged me an EXTRA $6!!!! are you kidding me??????! the response was " this is an exclusive service to people who are too tired to go downstairs and pick up their food and beverage". Well then i expect my food to come with some fireworks!!
Also i would like to mention as Tayo A mentioned, there is a very high possibility of paying for your food and beverage and not receiving the change (this has happened to me a number of times) and the excuse is always the same " sorry Sir i dont have change" or "sorry Sir ill bring it right away".
Staff are more or less polite and friendly once you stay at the hotel long enough. But service is quite poor! im sorry to say!
The rooms are quite small however are clean. My main concern is that there was no iron board and the laundry pricing is ridiculous ($5 per item if not mistaken). At night the mosquitos make it impossible to sleep!! must ask maintenance to spray your room everynight!
Maybe next trip will consider another hotel! definately not value for money!!!!!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, March 3, 2014
Dear M. John J.

We are sorry to hear that we did not totally match your expectation during your last stay in our hotel.

Regarding your comment about our prices, we want to inform you that we have the best hotel in terms of value for money. The prices at the restaurant and bar are based on market prices.Regarding breakfast buffet, i would wish to inform you that this is in line with the Ibis hotel brand standard all over the world and we are sorry to hear that this is not to your perfect liking.

We have also taken note of your comment about mosquitos in the rooms. we have now undertaken extensive fumigation to eliminated this problem. We have also resolve the problem of change.

We thank you for your feed back and we look forward to seeing you again for a much better experience.
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Travelers are raving about these Lagos hotels

Mumbai
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 9, 2014

The poor service and indifferent surly attitude of the staff should be enough to deter me from using this hotel again. Though pretty functional, one does expect a little more from a hotel.
The rooms are quite small but clean. The restaurant & bar menu is fairly overpriced. So is the laundry.
Sizzlers- a small eatery next door- is probably a better place to find something to eat.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zzudhir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, February 11, 2014
Dear M. ZZDHIR,

Thank you for staying in our hotel. We are happy you enjoyed the cleanliness of our rooms.
We are disapointed that you have received a mediocre service during your stay and that the attitude of our staff was unpleasant.

We sincerely sorry and apologize for this inconvenience.

Regarding prices of our menu, we try to offer our customers the best quality at the best price meals.

We will consider your comments to improve our service. Looking forward to welcome you to Ibis Ikeja for a new stay.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2014

On arrival, your first impresion is that you are in a world class hotel but the service is everything but world class. The reception has just one toilet and two Urinals for all guest including those hiring the meeting rooms for seminars. You have to wait your turn to use the Toilet except you are booked into a Room. The default request to every Request is NO WE DONT DO IT. No complimentary toothpaste in the bathrooms for overnight guest and you dont even get a complimentary bottle of water . when you decde to buy at their exorbitant rate, you take the risk of not getting your change.
Over all i wouldnt Use this Hotel a second time.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tayo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solange B, General Manager at Ibis Lagos Ikeja, responded to this review, February 6, 2014
Dear M. TAYO,

We are sorry to hear that we did not totally match your expectation during your stay in our hotel.

Regarding your comment about the number of toilets, we have toilets in the lobby and at the swimming pool and our guest can be directed to any toilet. We are sorry that our front office staff did not inform you.

We have also taken note of your comment about the complementary toothpaste in the bathroom, we have toothpaste available at the front office for all our guests.

We also put complementary bottle of water in each bedroom daily.

We are once again sorry that you were not getting your change after buying a bottle of water. We will ensure the availability of change in the restaurant and reception.

We thank you for your feed back and we look forward to seeing you again for a much better experience.
Best regards
Solange BWAME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Lagos Ikeja

Property: Ibis Lagos Ikeja
Address: 23 Toyin Street | Ikeja, Lagos 0000, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #57 of 131 Hotels in Lagos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Lagos Ikeja 3*
Number of rooms: 165
Official Description (provided by the hotel):
The hotel is located 15 minutes away from the International Airport and in the vibrant area of Ikeja. All the rooms and Public areas are equiped with WIFI internet access. The buffet breakfast is served daily in our restaurant in which we also serve exquisite international and local cuisine delicacies. The snack menu will accomodate all sorts of customers round the clock. Our bar is also open round the clock. ... more   less 
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