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“nowhere close to western standards”

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Sheraton Lagos Hotel
Ranked #14 of 130 Hotels in Lagos
Pineville, Louisiana
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“nowhere close to western standards”
2 of 5 bubbles Reviewed September 19, 2013

Hotel staff were friendly, however check in took excessively long, and check out was ridiculously painstakingly long.

The hotel room had two twin sized beds- a bit unusual, but OK. The room was clean and tidy. The electricity was somewhat unreliable. The pool area was nice, neat, and appeared safe.

The hotel lobby was very warm, humid, and musty.

The staff at the bar will rip you off- best to pay when you order and do so in Nigerian currency.

Definitely NOT a place to vacation, and tolerable for a business overnight. Between the excessive room charge and added fees, the hotel should have included much more gratuitous services. I guess that's the price to pay for safety though.

Room Tip: watch out for extra charges. Skip the bar. Bring food- the resturaunt is expensive.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PHSTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 20, 2013
Dear MD,

Thank you for your nice comments. We look forward to receiving you again.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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389 reviews from our community

Traveler rating
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    48
    41
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • English first
  • French first
  • German first
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English first
London, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

I really enjoyed my stay at the Sheraton Lagos
Staff are excellent- I think it's in their nature to be polite as they so veryolite!
The pool is also excellent and so is the food
I know they are doing major renovation work but it didn't I pact me at all
I'd strongly recommend this hotel

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 23, 2013
Dear MD,

Thank you for your nice comments. We look forward to receiving you again.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed September 15, 2013 via mobile

Is this really a Sheraton hotel???? If so, I would like to know what is their excuse to have a hotel in such a state. Is it because is Africa? Because is Nigeria? Sorry it's not good enough! You would never find a Sheraton hotel with these poor standards in Europe or the US, you should be ashamed to downgrade your normally excellent brand keeping a hotel like this, especially when guests pay such expensive rates.
When you first walk in your immediate sensation is that you went back 30 years ago, everything looks outdated with a strong smell of damp and what is worse dirty! It's like nothing has ever had a good clean since they first open the hotel. The rooms are not much better. Extremely dark, with very noisy air conditioning, I had a connecting door and I could hear everything that the guest next door did. The bed was ok but the linen was very poor quality and stained, again not Sheraton standard at all!!! You get the same thing with the towels, they are paper thin and so old they had the edges ripped, is this acceptable for a 4 star hotel? The bathroom facilities cleanliness leave a lot to be desired, to the point that you feel concerned when using them. An all around terrible experience, Sheraton people sort your self out in Africa please!

Stayed September 2013, traveled on business
Helpful?
2 Thank JL24601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 19, 2013
Dear JL24601,

I am very disturbed about your comments and deeply troubled to hear about your experience at our hotel while our guests have been having a memorable time. I would love the chance to speak with you about your stay – please contact me anytime at guest.00445@sheraton.com.

Thanks and best regards,
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Travelers are raving about these Lagos hotels

Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

I have stayed at this hotel everytime when in Lagos (3 times/year). Hotel is a bit pricy compared with what you get. Rooms could use some freshening up, same goes for the restaurants. Food is good in general, safety is ok and gym as well. Located close to the airport which is convenient looking at the chaotic traffic in Lagos.

Stayed October 2012, traveled on business
Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 23, 2013
Dear BG,

Many thans for your comments. We will take note of the improvement with dotted lines. Please make out time to visit us soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 5, 2013

The Hotel actually lived up to expectations. With quality service of high professional standard, and par excellence room and restaurant service in an unusual environment, I recommend this facility anyday anytime.

Room Tip: Higher floors rooms are super clean and quiet.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebenodaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 12, 2013
Dear Ebenodaisy,

Thank you for posting such a positive comment. We are very happy to hear you had such a wonderful experience while staying with us.

We look forward to receiving you again!
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
1 review
3 of 5 bubbles Reviewed September 3, 2013

Not much choice when staying in Lagos for a safe hotel ,but the pricing reflects this, make everything four times the standard price and you are half way there. The main foyer and pizza place are due a good make over, room are standard, beds are good, lots of westerns to keep you company as well as aircrews, corridors at night are security manned and you fell very safe in the compound.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 5, 2013
Dear Andrew h,

Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences.

In the meantime, please allow us to address a couple of your concerns. Kindly send us an email on guestservice.00445@sheraton.com. We look forward to hearing from you.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

I was on a business trip in Lagos and stayed in the hotel for extended period of time. Well appointed rooms with very comfortable beds - good sleep quality.

They have a large pool and a full size lawn tennis court for recreational activities.

I'm a vegetarian so had some trouble finding good food but the chef of the La Giara restaurant was kind enough to get me some good pizza's and fried mozzarella. Goodies (Irish Pub) again is a good place to hang out.

Staff was helpful. Overall a good place - albeit a bit expensive

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanchit04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerSLH, Manager at Sheraton Lagos Hotel, responded to this review, September 12, 2013
Dear Sanchit04,

Many thanks on taking time to coment on tripadvisor. The quality of our service and standard is impeccable as you have felt. However, Our all day dining buffet (Crockpot Restuarant)have a variety of vegetarian palate and non-vegetarian. Please feel free to savour your delight when next you visit us.

Have a pleasant day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Lagos Hotel

Property: Sheraton Lagos Hotel
Address: 30 Mobolaji Bank Anthony Way | P.O. Box 21189 Airport Road, Lagos 550104, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Lagos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Lagos Hotel 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Sheraton Lagos hotel is in the perfect location. It is in close vicinity to the international airport and the commercial capital of Nigeria. Sheraton Lagos has 325 guest rooms and 7 suites, all of which are furnished with the signature Sheraton Sweet Sleeper Bed, providing superior comfort to both our business and leisure travelers. The hotel offers a variety of cuisines in three different restaurants where guests enjoy a range of Indian delicacies, Italian dishes and the local buffet with International dishes. The Sheraton Fitness programmed by Core Performance is available all day together with the outdoor pool and the tennis court. ... more   less 
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Also Known As:
Lagos Sheraton
Sheraton Hotel Lagos Nigeria

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