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“Service could have been better for the price”

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The Moorhouse Ikoyi Lagos - MGallery Collection
Ranked #28 of 135 Hotels in Lagos
Reviewed April 17, 2013

A top international hotel should check you in quickly. This one didn't and set a bad tone to start with. Very good rooms, as they should be. Nice little pool. Good bar. Expensive limited restuarant - and not that good breakfast selection either. Overall, not as impressive as it should be.

  • Stayed: March 2013, traveled solo
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Thank OnwardTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMoorhouse, Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this reviewResponded April 23, 2013

Dear Onward Traveller:

Thank you so much for taking the time to share your experience at the The Moorhouse Ikoyi Lagos, It is always good to receive feedback from our clients, in order to keep improving in our service.
About the check in time let me assured you that we are taking the appropriate measures to address the problem. I am glad you have enjoyed our spaces like the swimming pool area, bar and rooms.

We hope to have you here again in your next visit to Lagos.

Sincerely,

Eric Houot
General Manager
1 Bankole Oki Road
Ikoyi - Lagos
Nigeria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 - 95 of 135 reviews

Reviewed February 26, 2013

The food was awful. Even standard things like a steak were absolutely terrible. That didn't stop the hotel for charging between 30 and 60 USD for a meal.

The service was ok. Some staff were professional and friendly. The guy who cleaned my room was great. The front desk staff was generally discourteous however.

Amidst all this, you could say that the environment was good and the gym was excellent. I felt safe, was close to work on Banana Island, and the power didn't go out often at all.

  • Stayed: January 2013, traveled on business
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Thank Arkay_Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

  • Stayed: February 2013, traveled on business
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Thank Hutcheon P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TheMoorhouse, Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this reviewResponded February 21, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 5, 2013 via mobile

This is a property which needed serious renovation until few years ago , has a new wing which is well maintained , rooms are also spacious , however hotel needs to revamp its service sometimes it can be slow.With competition intensifying from new properties, it's even more important for the hotel to raise its game

  • Stayed: November 2012
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Thank Kapil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMoorhouse, Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this reviewResponded February 8, 2013

Dear Mr Kapil V,

Thank you so much for taking the time to share your experiences at The Moorhouse Ikoyi Lagos,.
As you mentioned the hotel has been facing some new renovations in order to mantain the good quality of the property and also to be competitive in the strong market of the the hospitality industry here in Lagos.
Thank you again for your feedback and let me assured that we will take the appropriate measures to address the problem and prevent future occurrence.

Sincerely,

Eric Houot
General Manager
1 Bankole Oki Road
Ikoyi - Lagos
Nigeria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

  • Stayed: December 2012, traveled as a couple
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1  Thank wrc666
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TheMoorhouse, Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this reviewResponded January 20, 2013

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Reviewed December 31, 2012 via mobile

The Moorhouse is not very big in size. Corridor to rooms is very narrow. Room is comfortable enough but housekeeping is poor. When I check-in on the first day, I actually found rubbish left behind by the previous occupant still in the rubbish bin. Dirt can also be seen on the floor.

Had dinner every night for 6 nights at the hotel restaurant. Food is ok but staff is very friendly and polite. Breakfast is same for the 6 days. Television channels are very limited and poor reception. Bed is soft and environment is quiet.

  • Stayed: December 2012
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2  Thank AsherAda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMoorhouse, Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this reviewResponded January 20, 2013

Dear client

Thank you for taking the time to share your experience at The Moorhouse Ikoyi Lagos.
I have taken in consideration all your comments and we will work on them in order to avoid future occurence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Eric Houot
General Manager
1 Bankole Oki Road
Ikoyi - Lagos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2012

I am resident in Lagos Nigeria and I had to fumigate the house. i book for a night at the Moor house and the atmosphere was just surreal.The drama of Lagos seemed a distant country, the room was excellent and the food just great. I didn't want morning to break to have to go home and do the cleaning up.

  • Stayed: November 2012, traveled solo
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Thank Babatola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheMoorhouse, Manager at The Moorhouse Ikoyi Lagos - MGallery Collection, responded to this reviewResponded November 28, 2012

Dear Client

We are very glad that you enjoy your stay at The Moorhouse Ikoyi Lagos and thank you for taking the time to share your experience.
The Moorhouse Ikoyi Lagos is a hotel that offers calm and harmony in the bustling city of Lagos, also we have other services that I hope you try next time you visit us, like the swimming pool in the garden area, our Gym and we have a SPA Massage Room where you can enjoy after a busy day , the tranquility of this charming place.

We hope your next visit will be as pleasant as the previous one.

Sincerely,


Eric Houot
General Manager
1 Bankole Oki Road
Ikoyi - Lagos
Nigeria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Moorhouse Ikoyi Lagos - MGallery Collection

Address: 1 Bankole Oki Road | Ikoyi, Lagos 550104, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#7 Business Hotel in Lagos
#20 Luxury Hotel in Lagos
Price Range: $135 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Moorhouse Ikoyi Lagos - MGallery Collection 4*
Number of rooms: 94
Official Description (provided by the hotel):
This 5 star hotel is ideally located in the heart of the Ikoyi residential district, just 5 minutes from the new business district. It offers 90 rooms and suites, a cigar bar, MBar, MBar Garden, four meeting rooms plus a board room, swimming pool and fitness facilities. Perfect for business, romance or tourism, 10 minutes from Victoria Island, the commercial center of Nigeria, and 45 minutes from the airport. Discover this exclusive international boutique hotel and its high quality service. ... more   less 
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Also Known As:
The Moorhouse Ikoyi Lagos Hotel Lagos
Sofitel Moorhouse Ikoyi
Sofitel Lagos
Sofitel Hotel Lagos
Lagos Sofitel

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