As a loyal member of the iHG chain as well as an Ambassador, i was quite excited we finally had an outlet in Nigeria.
Upon arriving I was unable to get the Ambassador upgrade, I was offered breakfast or points instead. I opted for points and still have not received them.
With regards to the Hotel, the rooms were quite nice and clean, the movies were at least 2 to 3 years old so could not watch any.
The food lacked variety and was too expensive, if you wanted just cereal in your room, you still had to pay for the whole breakfast tray about £50 for 1 breakfast, same for lunch, whether you wanted a light lunch or not, you still had to pay N10,000 for the buffet which was not good value for money, you cannot just get a toast and boiled egg, you have to pay for a whole breakfast.
Lastly for $320 a night, I think that should include breakfast in the least.
Overall not good value for money, I hope more light food options and prices should be added to the menu for those that do not want a huge meal.
Also the staff need to be educated on the values if the Intercontinental group as it does not seem they understand customer loyalty.
Hope to return sometime when i start reading better reviews. Can some one help with my Ambassador points please?
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