My brother commented he has never stayed in such a low quality property. I have to agree.
The room has a good TV and fridge but no kettle, poor quality of wall paint, wall mounted table fan, badly located Air Conditioning (On your head you have cool air across the night). For one, the sheets on the bed were stained - Not dirty but stained - On all 4 days of my stay. One 1 day, there was no hand towel - They were out of them! On one day, there was no shampoo - Out of stock. When I insisted I need a hand towel, the lady asked if I am ok with a clean but torn one, I had no option but to say yes. The internet is a disaster - it only worked 1.5 out of 4 days, and I was reminded of the days when we used to have a dial up connection - Terribly slow. There were mosquitoes, small insects on my breakfast table and other issues as well. The house keeping phone did not work so generally had to call 7-10 times a day for internet or house keeping issues. The shower broke down on 1st day, and they have no tap! I mean crazy sounding but true - You have NO OPTION but to use an overhead shower.
Its not completely bad and there are 4 good things:
a) Very good service - Mr.Shetty the manager goes out of the way and helped us many many times, without ever saying no to help no matter how much we asked!
b) Reasonably good location
c) Excellent food if you are an Indian
d) Clean and renovated modern bathrooms
That is alas nothing much compared to the down side.
The Indian food is generally very good, except on 1 day when it was not good. The breakfast has 1 indian cooked dish but generally good.
The staff is friendly and helpful, but the hotel let me down big time. If you are not from India, best avoid this at all costs. I am sure I don't remember everything that went wrong, but you should get the impression from above.
- Reservation Options:
- TripAdvisor is proud to partner with Jovago.com so you can book your Cumberland Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.