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“Rundown 3* hotel posing as a 4* property”

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Westwood Hotel Ikoyi
Ranked #52 of 135 Hotels in Lagos
Reviewed June 4, 2013

Located between army hospital and police headquarters, this hotel is far from anything interesting on the Ikoyi island , has rather poor view of the polluted river or the rundown city quarter opposite.
The rooms are small, badly smelling and troubled with technical issues, such as no hot water in the morning, intolerable smell, and generator noise on the lower floors.
Staff are unsmiling and not forthcoming, trying to make the guests order something billable at every step.
Breakfast is rather repetative but not bad
Gym is the only redeeming feature as it was surprisingly sufficiently outfitted
Absolutely would not recommend,especially at the $350 charged

Room Tip: Ask for the upper floors,less street/generator noise
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  • Stayed: June 2013, traveled on business
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Thank Saar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 - 46 of 62 reviews

Reviewed May 7, 2013

I stayed at this hotel for about three weeks and for the most part everything worked fine. However I think some of the staff need to be more professional as I was disappointed to see two of the waiters making jest of a guest who was snapping pictures around the hotel.

I had breakfast and dinner all through and it was ok although you might easily run out of options. The hotel has a quite and serene atmosphere which is good if you are staying there for business, especially around ikoyi/lagos island. Fun/entertainment is almost non existent at the hotel....there was live band/barbeque night on one of the fridays while I was there but it was rather dry and unimpressive compared to similar hotels in the city centre. The hotel has a swimming pool and a small gym.

Overall its a good hotel if you are travelling on business.

  • Stayed: March 2013, traveled on business
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Thank Ifegebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

This is part of the Protea hotel group, so the hotel is as good as can be expected. The rooms are spacious and the beds are large and comfortable. There is a large bath and seperate shower cubicle. The tv system has limited satellite coverage. The dining room and bar is all in the same area. Breakfast is varied, plentiful and good quality. The evening dinner menu is a set menu, fillet steak done to your taste or king prawns are excellent. Overall a good hotel but remember this is Africa, so don't expect the same standards as a 4 star european hotel. Staff are helpfull but don't leave it too late to check-out, if your catching a flight as this can be time consuming if others are checking out at the same time. Security is provided in the grounds and at the entrance, so no problems in this regard.

  • Stayed: March 2013, traveled on business
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Thank colbyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013

Wow. The protea Westwood Ikoyi, in just two months seems to have gone in reverse. Booking was a nightmare. Arrival, although I was greeted by all non desk staff as a visiting dignitary,the desk staff were particularly tardy, slow and inefficient. There seems to be a whole bunch of new staff? On entering my room, the A/C in the rooms lounge did not work, the safe did not work, the fire alarm was beeping and faulty- this was repaired by ripping it of the roof and removing the unit altogether. The TV in the bedroom was not programmed correctly, the LAN connections in the room did not work. The bar in the dining hall was badly stocked. The service in the dinning area was poor. The room was partially cleaned and used glasses not removed. Soaps and shampoo left on the floor. Expensive and not like it used to be. I love this hotel, and most of the staff but I am not sure I will return.

Room Tip: Any room that is clean, and has wireless is good.
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  • Stayed: February 2013, traveled on business
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1  Thank ColmV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

I have stayed here a few times. Its a nice hotel; the rooms are not fantastic but they are good enough if you are here on business. The lounge and dining areas are nice, with a lovely view over the Creek. Its nice to sit int he comfy chairs in the lounge area and have coffee (or beer). There is free wifi although the connection is not always great. The staff are friendly, reliable and helpful

Stayed: November 2012, traveled on business
Thank MarkLondonMEt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHIKOYI, General Manager at Westwood Hotel Ikoyi, responded to this reviewResponded November 14, 2012

Dear Mark,

Thank you for taking time to give feedback on your recent stay at the Protea Hotel Ikoyi Westwood. It is important to know what we do right and more important to know what we do wrong. My STAFF will be happy to hear that you enjoyed there service. We are currently upgrading the rooms and looking at possible ways to improve connection of the internet.

Thank you once again for your valuable feedback and I am looking forward to welcoming you back to the Protea Hotel Ikoyi Westwood.

Yours in Hospitality

Jacques

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

I stayed at the Protea for a week and wasn't sure what to expect on my first visit to Africa. I was pleasantly surprised. The hotel is clean, my bedroom (a standard room) was comfortable and everything worked most of the time including free wifi. The staff were friendly and helpful and the food was decent enough, although the menu was slightly limited. The hotel organised a driver for me to get around, who was very good. At present there is a lot of building work going on as the hotel is being refurbished. Although the advertised times were 9 to 5, on some days it started before 7 and went on to midnight! My room also suffered as it was on the front of the hotel and there is a lot of road noise. It is definitely worth asking for a room at the back of the hotel. The biggest problem was trying to check out, as the credit card machine refused to work, even though I checked with my own bank.

Stayed: October 2012, traveled on business
1  Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHIKOYI, General Manager at Westwood Hotel Ikoyi, responded to this reviewResponded October 18, 2012

Dear Geoff,

Thank you for taking time to give feedback on your "first time experience" in Lagos. I am please to hear that you were pleasantly surprised at the Protea Hotel Ikoyi Westwood. My STAFF will be happy to hear that you have appreciated there efficiency and friendlyness during your stay.

Please accept my apologies for the disturbance from maintenance at the late hour. Please note that rennovations are at its final stage and is scheduled to be completed by the end of October 2012. We are in the process of procuring a permanent solation for the noise.

Please ask for me when you are in Lagos or the area during your next stay so that I can upgrade you to a room of your choice.

Regards

Jacques de Jager
General Manager

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Reviewed September 20, 2012

We did a Technology update at the Protea ikoyi westwood Lagos Nigeria.
This was the second at the same hotel in two years, we came back because the last time the help and serrvice was so good.

The arrangements service and help that the catering and function staff gave us were superb.
Mr. Orji the catering manager was absolutley great. He proved to us what good service means

Room Tip: Get a corner room with Lounge attached, (suite)ask for LAN cable, wireless is still poor.
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  • Stayed: September 2012, traveled on business
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Thank ColmV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHIKOYI, General Manager at Westwood Hotel Ikoyi, responded to this reviewResponded September 28, 2012

Dear ColmV,

Thank you for your review about the Protea Hotel Ikoyi Westwood. My STAFF are delighted to know that you complimented them on their service. We have resolved the issue with the wireless intenet and I am happy to announce that we have increased our bandwith too.

Looking forward to welcoming you back to the Protea Hotel Ikoyi Westwood.

Yours in Hospitality

Jacques de Jager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westwood Hotel Ikoyi

Address: 22 Awolowo Road, Lagos, Nigeria (Formerly Protea Hotel Ikoyi Westwood)
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #52 of 135 Hotels in Lagos
Price Range: $94 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westwood Hotel Ikoyi 4*
Number of rooms: 56
Official Description (provided by the hotel):
The Westwood Hotel, Ikoyi Lagos - Simply Convenient. The Westwood Ikoyi is situated in the heart of the bustling business centre of Ikoyi, on the waterfront of the Cowrie Creek Lagoon, with its own jetty. This ten story building offers 18 Suites, 20 Deluxe Rooms and 18 Standards Rooms, all fitted with a DSTV bouquet, state-of-the-art furnishings and free internet access. We are under new management and have been working hard to upgrade and add to our facilities. A new amazing waterside venue will open in October. We have already added a very popular library and a wonderful new wine list. Plus have seriously increased our internet connectivity. Enjoy a wholesome breakfast or indulgent dinner in our stylish restaurant with family, friends or business associates. Whether visiting for business or leisure, be sure to relax by the pool or visit the fitness centre to complete your stay. The airport is approximately 30km away from The Westwood, and is easily accessible from the hotel via the Third Mainland Bridge. ... more   less 
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