We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor
TRAVEL ALERT: SECURITY CONCERNS More info

“Pleasant hotel in Lagos but needs to work on service” 3 of 5 bubbles
Review of Golden Tulip Festac Lagos

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Golden Tulip Festac Lagos
Ranked #62 of 130 Hotels in Lagos
Amsterdam, The Netherlands
1 review
“Pleasant hotel in Lagos but needs to work on service”
3 of 5 bubbles Reviewed September 25, 2013

I always had good experience with the hotel. Very friendly staff, neat, clean and a quiet hotel. I always really enjoyed staying here. I much appreciate the many facilities they offer. The pool bar was always a great place to hang out.

Lately, however, because of the airlines it has become a very busy hotel and the focus has shifted to servicing these airlines. Good for the hotel, but less so for the casual business traveler. Food has very much improved, and certainly the morning coffee, but overall, the service offered by the hotel has decreased. The rooms given are not up to the standard as they were before and the service is less prompt and much less personal.

It could very well be temporary. The hotel is very old and undergoing, much needed renovations. The rooms that you get as a business traveller are cleands, the beds are good, but everything is old, you see chips off the walls and/or door posts, wardrobe doors fall out of their hinges, chains on the bedroom door not well screwed on or show marks of forced entries, not giving a safe feeling etc. Bathrooms are in similar state. Often not everything is working as it should be and water from the taps is generally orange/yellowish probably from the old pipings. The fire alarm tends to go off quite regularly, which is a bit annoying when this happens after 10 p.m . Credit card machines behind the front desk don't always work and the ATM machines in the lobby are often out of order. It makes it difficult to pay.

Food is good, but if not ordering buffet and thus ordering a la carte, it can take ages. Last time we waited for over one and a half hours for a simple steak and fries. Same if you would like to have some repairs done in the room, it needs many reminders to the front desk. In general the front desk is not working efficiently. If the evening before you indicate a problem, it doesn't seem to be communicated to staff taking on the morning shift. It's more about inefficiency then unwillingness, so I have good hope that it might improve as I do much appreciate the hotel itself and what it is offering for the price it asks.

Room Tip: Ask for a room with a view on the swimming pool and/or recently renovated and take along a LAN cable...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Helen209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 30, 2013
Dear Helen,

The Management wishes to thank you for taking time out to review our hotel.
We assure you that all our guest are treated equally as VIP and they are all important to us. We would also like to inform you that an upgrade is been carried out in the rooms and public areas of the hotel. However, because of the capacity (471 rooms) of the hotel, the upgrade will take longer time. We noticed the issue with the ATM machines and as a result we requested for an additional ATM machine to be installed in the hotel by another bank. This brings the number of ATM machines to 3 from 2 difference banks.
We deeply apologize for the delay experienced regarding your a la carte order and will like to assure you that all measures have been taken to prevent reoccurrence.
The hotel is a non smoking hotel, though some guest do not respect this. However, we have created an awareness system to inform all our guest.
Thank you once again for your review of our Hotel and hope to see you in the hotel during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

104 reviews from our community

Traveler rating
    17
    30
    36
    8
    13
See reviews for
6
9
7
69
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
1 review
4 of 5 bubbles Reviewed September 16, 2013

Golden tulip has nice settings,gud environment,rooms so relaxing,pool so beautiful,meal 100 percent great,beauty saloon,churches and banks,good staff,orderliness well dressed and presentable,outspoken workers,24hrs uninterrupted power suPply and free internet connection golden tulip kip it up.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yinka wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 20, 2013
Dear Yinka Wilson,

The management appreciates your recent review of the hotel.
We look forward to your next stay in the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuw Amsterdam, The Netherlands
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed September 11, 2013

Stayed in this hotel for 24 hours. I did not look forward to fly to Lagos but it became my best layover in Africa so far.

On friday night the hotel organizes a crew party for airline crew. Heineken and snacks and some great fun with different crews made are offered. Although that last part is not guaranteed by the hotel off course.

Rooms are basic but clean. And I felt safe.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Japie34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 16, 2013
Dear Japie34,

The management thanks you for taking time out to post a review of the hotel.
We look forward to having you in the hotel during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
153 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed September 11, 2013

Clean Rooms Wifi Speed Very Weak when complained they installed a router. Small Gym no indoor Games except TT. One thing that stands out was the Food Exceptional Indian Food available credit to the Chef. Hope the Manager of the Hotel visits Bangkok or other countries and have a look what are the choices you get at 450$.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank amitahuja1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 16, 2013
Dear Amitahuja1981,

We thank you for your review of the hotel. Your commendation of our chefs is highly appreciated and as been communicated. The cost of operation in the country is a key determining factor in the rates charged at the hotel.
We look forward to having you in hotel during your next visit in the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 5, 2013

Located in cool part of Festac Town, Lagos. I stayed here for about 12 days, though for a training but I enjoyed it. Very nice food and quit environment , I like the pool side dinner.
The Gym is not that well equipped.
The staff are courteous.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarkidauda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 9, 2013
Dear Mr. Dauda,

The management of Golden Tulip Festac Lagos will like to thank you for your recent review of the hotel. We have highlighted the extension of the GYM as the next phase in our renovation plan.
Once again we thank you greatly for your comments and support and we are looking forward to welcoming you again at our hotel the Golden Tulip Festac Lagos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed August 27, 2013

First and foremost, it is not a secret that finding a good (by international standards can be considered clean and amenities functioning!) and FAIRLY PRICED hotel in Nigeria is a challenge! Golden Tulip is a haven in this sense. The room is clean, sheets and pillows smelled fresh, bathroom is also clean and fixtures are all functioning! For this, i would say, one can still sleep with good conscience! However getting this level of cleanliness comes with a price or two!

It costs about 30,000N (about $200) to stay for a night - although I got the room for a sale price of about 28,000N (about $176) with free buffet breakfast. Everything is expensive at the hotel, Food & Drinks are excruciatingly expensive! A small bottle of water costs 600N a whole pack of about 15 bottles cost about 700N outside. Beer is about 1400N or so and a small glass of margarita 1900N! The quantity nor the quality of food do not justify the price either! The hotel caters to airline employees and It is such a shame that they prioritize them more than other guests! I was asked to vacate a seat at an EMPTY reception area (yes empty!!! no one was there except for one gentleman pilot!) Apparently IT IS RESERVED for airline employees ONLY - and all seat clusters were anyway marked RESERVED. After staying in this hotel for 4 nights I really had enough.

  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank tropicalleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adedotun A, Manager at Golden Tulip Festac Lagos, responded to this review, September 9, 2013
Dear Madam,
We thank you for your recent review of the hotel. We have reviewed your comments about our hotel Golden Tulip Festac Lagos:
•The cost of items in the hotel are reasonably priced when compared to other 4 star hotels in the city, taking into consideration of the cost involved.
•Concerning the crew area, this area is reserved for the crew for a specific time during the day and this practice is done for any of our guest who requests for a reserved area at the hotel. I will like to assure you that all our clients are treated with top high quality as all our guests are VIP without any exceptions.
Once again we thank you greatly for your comments and support and we are looking forward to welcoming you again at our hotel the Golden Tulip Festac Lagos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 1, 2013

My first and only stay at Golden Tulip was for an office retreat. I had heard great reviews about the hotel from the previous year's retreat there and was looking forward to this year's stay. This year proved to be extremely disappointing.

The service was poor and the staff were not overly helpful even when we complained. The food was not fantastic and one of the meals was barely tolerable. The meal plan we drew up was not followed, the hall was not arranged to our specification, and the invoice initially had charges we did not incur. My room was okay and clean but the carpeting in the halls looked shabby and not too clean.

After our stay, I sent my complaints with items in the bill which i did not agree with. Two weeks after, no one has called to apologise for the shoddy treatment we received. If there was a rating lower than one, I would give the hotel just for that.

  • Stayed July 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Abiola O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lagos hotels

Hotels you might also like...
Also consider these accommodations in or near Lagos
0.0 mi away
Sunfit
Sunfit
#1 of 2 in Festac Town
4.0 of 5 bubbles 19 reviews
8.0 mi away
Golden Tulip Essential Lagos Airport Hotel
8.2 mi away
Stop Over Motel
Stop Over Motel
#21 of 130 in Lagos
4.0 of 5 bubbles 28 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Three Arms
Three Arms
#27 of 130 in Lagos
4.5 of 5 bubbles 19 reviews
8.1 mi away
Ibis Lagos Airport
Ibis Lagos Airport
#28 of 130 in Lagos
3.5 of 5 bubbles 247 reviews
2.4 mi away
Southern Sun Ikoyi
Southern Sun Ikoyi
#2 of 130 in Lagos
4.0 of 5 bubbles 604 reviews
Show Prices
Show Prices
Show Prices

Been to Golden Tulip Festac Lagos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden Tulip Festac Lagos

Property: Golden Tulip Festac Lagos
Address: Amuwo Odofin, Mile 2, Lagos PMB 031, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Luxury Hotel in Lagos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Tulip Festac Lagos 4*
Number of rooms: 471
Official Description (provided by the hotel):
The Golden Tulip Festac Lagos, Hotel & Conference Centre is located in one of the most dynamic trade and business districts in Lagos, situated at half an hour's drive from Lagos International and Domestic Airports, and has easy access to Apapa commercial harbour and industrial areas as well as to other business districts such as Ikeja, Victoria Island, Ikoyi and others.The hotel is designed to provide guests with various business and leisure facilities, complimented by international service standards and local gracious hospitality.The Golden Tulip Festac Lagos is a new 471 guest room property The hotel is located in one of the most dynamic trade and business districts of the city of Lagos. Half an hour’s drive from central business districts and the airport, the Golden Tulip Festac Lagos is located near the Badagry Highway which leads travellers by road from Lagos to the neighbouring Republic of Benin. The hotel is set on a 7 hectare site and features beautifully landscaped Tropical Gardens, 471 rooms, a variety of restaurants and bars, the largest and most flexible conference and banquet facility in Lagos, a Gym and wellness centre, tennis courts, squash courts, a bank and shops.Construction Date 2009 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jovago.com, Booking.com, Orbitz, Hotels.com, Travelocity, Expedia, Odigeo and Agoda so you can book your Golden Tulip Festac Lagos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Tulip Festac Lagos Hotel Lagos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing