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“Clean, Consistent, and Friendly” 4 of 5 stars
Review of Southern Sun Ikoyi

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Southern Sun Ikoyi
Ranked #2 of 127 Hotels in Lagos
Certificate of Excellence
Chicago
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Clean, Consistent, and Friendly”
4 of 5 stars Reviewed June 26, 2014

The Southern Sun is one of the nicer, if not the nicest full service hotel experience in Ikoyi. The entire staff, regardless of position, greets you with a smile and seems to genuinely appreciate you being there. I use the gym on a regular basis. The facility is always clean and the machines are well maintained. There is a good selection of weights, machines and cardio equipment (3 treadmills, 3 bikes, 2 elliptical machines). Steam, sauna, and lockers are also available. The most memorable part of the gym are the 3 attendants (I believe their names are Hostraap, Mbom, and Tobenna). They are eager to assist or train you, answer questions, demonstrate exercises, and motivate you to achieve your workout goals. They are all an asset to the hotel and make exercising a bit more enjoyable.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank chicagowino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, July 1, 2014
Dear Chicagowino

Thank you for taking the time to share your experience with us. We are glad to know that the service rendered by the team members were to your satisfaction. You good comments have been passed on to them and they are happy to hear that their effort is recognized.

We are committed to provide the highest level of service to all our guest and it has been a pleasure to serve you.

Thank you for your personal recommendation, we look forward to your next visit.

regards
Cliff Shiridzinodya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 23, 2014

Wow. I hate coming to Lagos! My 1st impression and last of the country, both being at the airport, sour my feelings of the place every time I am here.
But then I was advised to stay here. And even though its a business trip, it is fantastic.
I have never had such efficient, happy and friendly assistance with anything I request.
Its clean...fabulously clean!
Rooms are big, hallways are quiet, and its extremely secure.
Internet is free, and fast. This is a biggie for me.
I cant speak highly enough of this property.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank craigharwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, July 1, 2014
Dear Craigharwood

Thank you for choosing to stay with us and also taking your time to share your experience with us.

Your appreciative comments about the facilities and staff are highly appreciated.
We are also proud of their professionalism as they continue to deliver professional service.

Once again, thank you for sharing your feedback with us. We look forward to welcoming you back to the Southern Sun Ikoyi.

Kind regards
Cliff Shiridzinodya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 22, 2014 via mobile

I've stayed here a number of times on business. The hotel is perfectly fine, not a bad oasis amongst all the chaos. If you're staying here you really need to be doing business on the island as the traffic across the bridge is chaotic. Nice gym, good bar and safe.

Stayed March 2014, traveled on business
Helpful?
1 Thank tenny500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, July 1, 2014
Dear Tenny500

Thank you for choosing to stay with us at Southern Sun Ikoyi and taking your time to share your experience.

We delighted to learn that our location, gym and bar were acceptable to you. We looking forward to welcoming back again soon.


regards

Cliff Shiridziodya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
1 review
3 of 5 stars Reviewed June 21, 2014

Some of the elevator buttons are faulty. I hurt my nail badly while pressing one of the buttons, however the button was promptly repaired when I pointed this out, but the remaining faulty buttons weren't checked or repaired. Room used to be hot when entering the room - it took an hour or so for the temperature to stabilize. The finishing of some of the items in the room was worn out. Alleys on my floor are too narrow. Shower is nice. Restaurant staff takes away plates too frequently. Hotel room is not good enough for the amount of rental being charged - that's probably because of the hotel's location. Pool is small. Restaurant users sit too close to the pool. Some of the reception staff need to have better English. Restaurant buffet lunch menu needs to have more continental dishes, maybe one or two fast food type items in my opinion.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank SSN702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, July 1, 2014
Dear SSN702

Thank you for taking time to share your comments with us.We truly value your feedback.

I am terribly sorry to hear that your hurt your nail, and also our facilities and the menu which were not up to the standard that you wanted.

We have discuss all your comments with our staff to avoid any re-occurrence.

Thank you once again for staying with us... We look forward to welcoming you again to Southern Sun Ikoyi

Kind regards
Cliff Shiridzinodya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2014

I have stayed at this hotel on several occassions. The only reason why I put myself throught he torture is the location being convenient to our clients and meetings. Please do not stay here if you expect consistency in service or facilities.

My list of unfortunate experiences on this trip are as follows: Air conditioning had to be replaced 2 times, Hot water was not working for 1 day, WIFI was spotty, room service took 1.5 hours to deliver sandwiches and a drink, got stuck in the lift 3 times while power was on for 2-3 minutes each time, Lobby bar and reastaurant service was terribly slow.

I see the hotel getting a lot of high ratings but cannot justify anything more than a 2/5 for this trip. The hotel management/owners seem oblivious to the slipping standards. Perhaps there is presently a high demand due to the surge in growth in Nigeria and with the influx of visitors. I would probalby stay at the Intercontinenetal or the WheatBaker next time.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank AshGDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, June 28, 2014
Dear AshGDubai

Thank you very much for staying with us and taking the time to share your experience.

I am truly disappointed to know about your negative experience, the inconvenience you had with the AC, WiFi, room service and the bar.

I regret that we were not able to deliver personalised service as we should.On behalf of the Southern Sun Ikoyi Management please accept our apology .and rest assured that your feedback has been discussed with senior management and necessary action took place to avoid re-occurrence.

I would like you to know that we appreciate your comment and it is vital for us in improving our service.

Thank you once again and I look forward to the opportunity of welcoming you back soon.

kind regards
Cliff Shiridzinodya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 17, 2014

I have had the opportunity to stay in a number of Lagos (read: Ikoyi & Victoria Island) hotels and I won't be going back to the Southern Sun Ikoyi unless I have to.
It isn't a particularly poor hotel, far from it, but there are nicer options in this category (local 4 Star/international 3 star). The Radisson Blu down the road on VI springs to mind!
The location of the SS Ikoyi is very handy; right on Alfred Rewane Rd (formerly Kingsway) which is a major arterial between Ikoyi and Victoria islands.
Staff were friendly and generally helpful but seemed to lack any desire to go that little further for their guests.
None of the rooms I have stayed in were in great shape. There was invariably something amiss: a noisy AC, a leaky shower, a lose loo, poor wifi, etc. Nothing serious but enough to be irritating!
Being part of a large South African group (Southern Sun) it is popular with the Saffas! This is not a bad thing as they are generally a friendly bunch.
Enjoy your stay... if you have to! Otherwise look around at the alternatives.
Safe travels!

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank IslandsOnly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, June 28, 2014
Dear IslandsOnly

Thank you for taking the time to share your stay experience with us. We truely value your comments as this will help us improve.

I am terribly sorry to hear that our service and the room facilities impacted your overal experiance with.We deeply regret the dissatisfaction these aspects have caused you.

Please rest assured that these issues have been rectified .

Thank you again for staying with us, We look forward to the opportunity of serving you in the near future.

Kind regards

Cliff Shiridzinodya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
165 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

Good location and very well appointed hotel.

Small but effective pool area.
Nice and cozy bar with the waiters eager to please...amazing spread for sunday brunch, you never know who you'll bump into...kids favorite and come back again and again for that.

  • Stayed June 2014
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank jollofmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssih, Deputy General Manager at Southern Sun Ikoyi, responded to this review, June 23, 2014
Dear Jollofmaster

Thank you for taking your time so share your comments and feedback with us.

We are very happy that you liked our facilities and the location. I have shared your comments regarding the Sunday Brunch with the Chef and our Food and Beverage Manager and also to our waiters who are always there for you.

Hope to see you again soon.

regards
Cliff Shiridzinodya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Ikoyi

Property: Southern Sun Ikoyi
Address: 47 Alfred Rewane Road Ikoyi, Lagos, Nigeria
Phone Number:
Location: Nigeria > Lagos State > Lagos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Lagos
#4 Business Hotel in Lagos
#12 Best Value Hotel in Lagos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Ikoyi 4*
Number of rooms: 195
Official Description (provided by the hotel):
Southern Sun Hotel Ikoyi LagosAddress 47 Alfred Rewane Road (Kingsway Road)Ikoyi – Lagos Nigeria.Location Southern Sun Ikoyi is strategically located in the GovernmentArea of the City. It offers the corporate business travelers an excellent accommodation and irresistible Services. The hotel is situated within a few kilometers from the Atlantic Ocean (popularly called Bar Beach), 5km from the City Centre and 30km from the International Airport.Accommodation Southern Sun Hotel Ikoyi has a total of 195 rooms tastefully furnished with luxurious amenities and offers various segments of rooms to meet our clients’ needs. The Hotel rooms are categorized as follows: 86 Standard Rooms 75 Executive Rooms (One Double Bed) 22 Executive Rooms (Two Double Beds) 5 Junior Suites 4 Suites 2 Executive Suites 1 Paraplegic RoomAll the above mentioned rooms are non-smokingGuests Rooms All rooms are fitted with the followings: Air-conditioning Flat Screen 32” LCD TV DSTV and Local Channels Hitv Channels High Speed Complementary Internet Access WIFI internet connectivity IDD Telephone System in rooms Safe Deposit Boxes Electronic Door Lock Tea/Coffee Making facilities Fully Stock Mini Bar Hair Dryer Iron/Ironing Board (on request) Work Desk with LampExecutive Floors The Executive floors (8th & 9th) offer our esteemedguests exclusive services as follows: Executive Lounge Complimentary:o Continental/Buffet Breakfasto Fruit Basket on Arrivalo Bottle of Wineo Newspaperso Bathrobeso Slipperso Loffa Business & Secretarial Services Turndown ServiceFamily Children under 3 years and below stay and eat freeServices Our Hotel Services include: 24 hours effective and efficient security system 24 hours, 7 days a week room service Laundry and Dry Cleaning Services Secured Environment Free Parking Business Centre with state-of-the-art facilities Daily Secretarial Services Fitness Centre with modern equipment ATM Services on site WIFI internet connectivity throughout the Hotel High Speed Internet Access Outdoor Swimming PoolConference/MeetingOur professional Staff will assist our Corporate and Business Clients to plan their meetings/functions. Our meeting rooms are fully equipped with state-of-art-facilities.Restaurant/Bar Our Restaurants our open for Breakfast, Lunch and Dinner and offer elegant Nigerian and Continental dishes to the delight of all guests. Restaurant Capacityo Main Restaurant - 80 Seatso Mezzanine Lounge/Bar - 20 Seats Operation Hourso Breakfast - 6.30am – 10.00amo Lunch - 12.00pm – 3.00pmo Dinner - 6.00pm – 10.00pmSports/Recreation * Swimming Pool Fitness Centre Gym Sauna/Steam RoomUseful Information The Hotel does not operate Airport Shuttle, but could assist our guests to make arrangement with a reliable Car Rentals on request. Rates are inclusive of Full Continental/Buffet Breakfast 5% VAT and 10% Service Charge.Interested Placesin Lagos Ikoyi Club – Established 1938 is just 5 minutes walk from the hotel and it offers various sporting facilities. It has about 15,000 members of high profile people in Nigeria. Muson Centre – meaning Musical Society of Nigeria. Is 10 minutes drive from the hotel and most musical concert are staged at the Centre. Bar Beach – is located 5km drive from the Hotel. This is the main beach on Victoria Island, Lagos. The Bar Beach is named historically after the sand bars on long the Lagos Coastline. Silverbird Calleria – Is situated on Victoria Island, a 10 minutes drive from Southern Sun Ikoyi. Shoprite – Is located along Lekki Expressway, is 20 minutes from Southern Sun Ikoyi. Eleko Beach – Is about 45minutes drive along the Lekki-Epe Expressway. It is one the most popular among the beaches in Lagos. It is very busy during festive and public holidays.Language *English and three (3) other major Nigerian Languages –Yoruba, Igbo and HausaCurrency Naira(Local)Credit Card Visa and Master CardsElectricity 220vTime Zone GMT-1Climate Tropical Climate all year round with temperature of 25c and 40c.Major Airlines South African Airways, Virgin Atlantic, Lufthansa, British Airways, KLM, Egypt Air, Kenya Airways, Delta Airlines, Arik Air, Turkish AirRates are Inclusive of:  Full Buffet Breakfast 10% Service charge Other Added Values are:  Wifi/Internet Service Two bottled water in Room Daily Gym, Sauna and Steam Swimming Pool Free Car Parking ... more   less 
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Also Known As:
Southern Sun Ikoyi Hotel Lagos

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