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“Great Hotel so far away from home”

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The Federal Palace Hotel
Ranked #5 of 131 Hotels in Lagos
Certificate of Excellence
Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel so far away from home”
Reviewed July 23, 2013

Hotel was wonderfully accommodating. Staff were truly friendly and accommodate all my requirements even up to ordering room service at 4am. The breakfasts are spectacular and I have to say that the managers were so friendly and helpful - even offering water free of charge whilst waiting for the airport pick up. A lovely hotel to visit when in Nigeria.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VisitorfromSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, August 7, 2013
Dear VisitorfromSA, thank you for your review of the Federal palace Hotel. Your kind words will be shared with the staff, who are very passionate about their individual service delivery to our guests. You may be surprised to hear that many of our staff do follow the reviews posted on Tripadvisor and greatly enjoy the meaningful feedback. We all look forward to welcoming you back to the Federal Palace Hotel soon.
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Cape Town Central, South Africa
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2013

I was the leader of a South African business delegation to Lagos from 9 to 12 July 2013.
Wow! what a great service we received at Federal palace. The hotel is beautiful, the lobby extremely spacious & convenient for business, the rooms big, neat, clean & super modern. The swimming pool is world class not only to swim but also as a play park for people with children, their breakfast is delicious with so much variety to choose from.
not to mention the level of client service from the security staff to receptionists and support staff.
i admit, i have been travelling to Africa for the past 7 years and hardly get any such level of service.
every one of the 18 businesses people in my group are unanimous that Federal palace is the best, and we are all looking forward to coming back there.
Please don't drop the standard. i am one of those who like to complain. but when it's good i give due credit.
Keep up the good work
Congratulations to Management and the team
Michael Gamwo,
Wesgro, (the government agency for Investment and Trade, Cape Town South Africa)

Room Tip: best room are sea view, with a beautiful view of the sea, ships & swimming pool
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MGamwo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, August 8, 2013
Dear Michael, thank you for your detailed review of the Federal Palace Hotel. It is rich reward for us all at the Federal Palace, to know that you had found our service, friendliness and facilities of great enjoyment to yourself and your delegation. We are dedicated to making every effort to ensure that we contribute to the success of your business when you stay at the Federal Palace, and are extremely proud that we top your rating list of hotels after your many years and extensive travels throughout Africa. The team and I look forward to hosting you and your next business delegation at the Federal Palace Hotel.
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Johannesburg
Level 5 Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 20, 2013

If you are staying on Victoria Island there are a number of options in hotels and B & B's. New ones coming in to the market every few months to match boomtown Lagos. No matter the stars, performance varies in line with staff and management. Sun International seems to manage a level of consistency that I have personally experienced over quite a few years. Well worth a look.

Room Tip: Face the water (harbour) or town. If water, the generators light up for free!
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, August 8, 2013
Dear David, thank you for your review following your recent stay at the Federal Palace Hotel. We are indeed faced with the challenges of new hospitality establishments opening in our immediate surrounds with great frequency, and it is sometimes difficult to compete with new fresh product. However, we believe that we have longevity in the market place from our extensive maintenance, on going staff training and reinvestment programs which deliver a consistent product offering in a very tough operating environment. We look forward to welcoming you back to the Federal Palace in the near future.
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Leeds, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 15, 2013

Excellent service, friendly staff and good food. Pool bar is luxurious with great view of the busy harbour. Comfortable rooms with huge beds. Another feature was the super fast wifi.

The only place to stay in Lagos!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mazzalane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, July 16, 2013
Dear Mazzalane, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. The importance of a business hotel is indeed fast WiFI, which we offer complimentary, an excellent night’s sleep on a quality bed and a great place to relax at the end of a hard day in Lagos. We are glad that you enjoyed all these attributes in our hotel. The team and I look forward to welcoming you back to the Federal Palace soon.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2013

Wow, what great service, truly a home away from home, the chefs top notch cooking with them going the extra mile to make you feel comfortable, pleasantly satisfied and ensure that you are satisfied with your meal is remarkable. The stay at the hotel is unforgettable, the gorgeous view, great food, excellent service can you ask for more.

Stayed June 2013, traveled on business
Helpful?
1 Thank Christin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, July 18, 2013
Dear Christin D, thank you for your accolade as the Best Hotel in Lagos and your kind words about the food and service on offer at the Federal Palace Hotel. Undoubtedly the Federal Palace enjoys the very best location on Victoria Island and is one of the very few hotels with large landscaped gardens and grounds, let alone the magnificent view! We look forward to having you visit as again shortly. PS, our team of chefs will create any meal for you, ingredients permitting, should you ever tire of the menu selections.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

I have stayed at Federal Palace several times over the last two years but I felt my most recent trip deserved a review. The security and setting of this hotel is unmatched in Lagos. The terrace overlooking the water is a relaxing place to unwind after long days spent in the frenzy of Lagos traffic. Whilst most decent hotels in Lagos are expensive, I don't mind paying for service and quality - both are evident at the hotel. Staff have consistently gone the extra mile to help with the small things like replacing a lost hairbrush or remembering my favorite newspaper.

As a female who often stays alone I have always felt safe, indeed the Management go out of their way to ensure their Guests feel at home, always on hand with advice and guidance.

In short the hotel is of an international standard (given the challenges of unreliable power and water supply this is an achievement!). All staff are genuinely happy to help and the Management attentive and always there.

One small point - the place gets very busy on a Friday night so make sure you get a terrace table early. Sundowners overlooking the harbor is a winner!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CapeTown1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2013

Great hotel with lots of space and facilities, although it would be good if they had a spa; Its very family friendly as there is also a great water park and pool for both adults and kids, not to mention the gym. The selection of food and beverages is good and well-presented, and as for the staff, they are very polite & friendly, nothing is too much. After a hard day in the city, coming back to the hotel in the day/evening is calming and relaxing, one would never know you were in the heart of the city. It’s clean and very safe, I would recommend meeting the food and beverage manager Mr George Dairy, he can’t do enough for you, a top man, and he runs a tight ship to very high standards. His staff is second to none, I highly recommend this hotel to anyone looking to stay in Nigeria Victoria Island; I will certainly be coming back.

Room Tip: If you can I would select a sea facing room, just for the view.....
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david_kliegl, General Manager at The Federal Palace Hotel, responded to this review, July 11, 2013
Dear Rob A, thank you for your review. Your kind and positive words are rich reward for us. We are very proud of the hotel and of all our staff. We all look forward to welcoming you back to the Federal Palace Hotel & Casino….your home away from home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Federal Palace Hotel

Property: The Federal Palace Hotel
Address: 6 - 8 Ahmadu Bello Way, Lagos, Nigeria
Location: Nigeria > Lagos State > Lagos
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 131 Hotels in Lagos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Federal Palace Hotel 5*
Number of rooms: 146
Official Description (provided by the hotel):
Situated in the commercial hub of Lagos, Nigeria’s Federal Palace Hotel is tailored to international corporate standards. Conduct a boardroom meeting within the walls that witnessed the signing of Nigeria’s Independence Declaration or manage your daily business affairs in the convenience of one of the eight boardrooms. The Federal Palace Hotel caters for corporate travellers who value consistency in excellence. ... more   less 
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