I stayed here for 1 night with my mother and had the worst hotel experience. DONT JUDGE A BOOK BY ITS COVER is true in this case. Overall decor from the door and reception, poor area and common areas looks nice - so called Arabian nights as some reviews describe. We wanted to take a shower and freshen up after our long drive. There was no hot water in the evening/night. At about 9 pm, I went to the reception and tried talking nicely to the receptionist. She had no idea and did not even know what hot water is. French ONLY! I used good translate to explain. She was rude and gave me a key to check a another room. That is her job/hotel. I didnt argue and climbed 3 storeys all the way at the end of the hall to check another room - same story. I went back, she again gave me another key! This time I made them check, and their waiter/bar guy confirmed no hot water. They did not rectify the situation and said there will be hot water after 6 am. We checked every 10 min between 6 and 8 am, and finally complained at the reception again. NO ENGLISH speaking people again and they did nothing to rectify the situation. Staff is rude and zero customer service level. We left angrily and would not recommend this place to anyone. No customer service level, and cannot call this place a hotel.
** If you would like a nice experience, hot water, decent customer service and some english speaking staff should you have a problem, DO NOT STAY HERE PLEASE. Do yourself a favor, and stay elsewhere in Zagora.**
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- Also Known As:
- Palais Asmaa Zagora
- Palais Asmaa Hotel Zagora