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“Fantastic location but very poor quality”

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Hotel Kasbah Kanz Erremal
Ranked #10 of 23 Hotels in Merzouga
Certificate of Excellence
Reviewed January 6, 2014 via mobile

Location is fantastic, in the beautiful dunes, but unfortunately the quality of the place was low. Our room was simple, no care details, the bed was simply ok, but it was not clean. The shower hanger was broken.
Dinner was ok, but nothing special. The dinning room was really cold, they only had a few heaters shared among the tables, but they were not enough at all, it was freezing.

Breakfast was so bad quality.... and the tables weren't cleaned from the dinner of the night before... they didn't change the table cloth not even remove the dirty ashtrays.

Merzouga is a very touristic area worth visiting as the dunes are so beautiful, but the activities are expensive and unfortunately the Kanz Erremal wasn't the good quality it could be with a little interest and effort.

Stayed: December 2013, traveled as a couple
2  Thank martisviajeraww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

I am very disappointed to hear that you have found our service below your expectations. We would like to know more. Please send us an email with a phone number or email address so our Hotel Manager can solve your problems personally.

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43 - 49 of 331 reviews

Reviewed December 12, 2013

Excellent hotel with helpful and friendly staff. Very impressed with the dinner and breakfast meal deal. Would stay there again and wouldn't bother looking for anywhere else. Would certainly recommend this hotel, especially for families and also the facilities are brilliant for young and old alike.

  • Stayed: October 2013, traveled with friends
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1  Thank nnuria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

Dear Customer. Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

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Reviewed December 11, 2013

Very helpful and friendly staff, super clean spacious room (with towels, extra pillows, free wifi...) nice dining area and brilliant location. The Hotel offers many excursions like going on a camel and see the sunset, it is incredible. Excellent value for money well done to the staff and management.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Lidia8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

Dear Traveler. Thank you for your comment and for sharing your experience with us. It helps us improve every day and we take into account all the mentioned aspects. We are glad that you enjoyed your stay and hope to have you again.

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Reviewed December 6, 2013

I recently visited Kanz Erremal with two friends from New York City. We had an amazing time and found the staff of Kanz Erremal to be friendly and accommodating every step of the way. Our experience was personal and unforgettable. From homemade breakfasts on the patio to camping in the Sahara with a campfire and private concert of Berber music, we had a phenomenal vacation.

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with this hotel
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

Dear Customer. Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

We visited Kanz Erremal recently in a group of 12 friends. Absolutely loved the location. Our room was like something in a fairytale. The staff was very friendly, and our dinners were tasty and plentiful. The downsides were that we had no hot water for our showers on our side of the hotel. One couple couple on the same side complained of the same. Our other friends on the other side had plenty of hot water, but one couple had no working air conditioning. The owners could go a long way to take better care of the hotel maintenance. The rooms were nicely cleaned by the staff, but maintenance was a bit lacking. Over all, though, our stay at the hotel was awesome, and everyone in our group had a fantastic time. There's something to be said about being in the pool, and watching the camels on he dunes. We rode out on camels at sunset, which was a unique experience in itself, to watch the sun go down over the dunes. At night, sitting, having our delicious dinner on the outdoor patio under the stars, and watching the moon rise, was an priceless experience. After the dinner, the staff provided lively entertainment playing the drums and various other instruments, and sang to us. We would definitely recommend this experience!

Stayed: September 2013, traveled with friends
Thank TravellingToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

Dear customer. Thank you for taking the time to share your experiences with us. I am so glad to hear that our staff made your stay enjoyable. You can follow us on our Facebook and Twitter pages for promos that you might be interested in. We hope to see you soon.

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Reviewed October 7, 2013

This hotel has the very best spot in Merguza and is incredible value for money. We stayed here for 3 nights and loved it, though there are a few buts: The first night we were the only guests and therefore very inconvienent to have to bother them! The waiters were fine when they were busy but when the only guests everything was an effort! If you are familiar with Fawlty Towers!
This hotel with just a bit of rearrangeing, staff training and attention to detail could be outstanding. Having a hook to hang the shower nozzle on for instance, or hot water coming out of the shower!
The dessert dunes start at the front door. We were not really bothered by street sellars and the overnight camp in na tent was great.
We would/will definately go back as we will be able to get better food next door and yet enjoy the best spot. Go for the rooms facing the dunes.

Room Tip: If you book the tower rooms be sure to get a conformation.
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  • Stayed: September 2013, traveled with friends
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Thank Malc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

Dear Customer. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Beware!

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Reviewed September 21, 2013

The hotel is perfectly situated right on the edge of the sand dune. At the moment you step out the door you are in the sahara desert . It can`t get any better than that.
We drove from Skoura and it took us a bit more than 3 hours fast driving to get to the hotel. There is a sign on the road showing where the hotel is so try not to miss that one. The sign is shortly after the exit for Hassilabied near the Afriqiah petrol station. If you miss it you might end up in Merzouga .
We got a suite kasbah overlooking the desert. It was nice for a day or two . We did not like the bathroom ,it was old and not very clean. The staff was noce and the food was good.
We had a camel trip on the next day for 150Dhr per person and it takes you a bit into the desert. It was not as long as I wanted ,could have been deeper into the desert but you still get a feel of riding a camel through the dunes.
We spent only one day here because we wanted to go back to marrakech on the next day which took us like 9 hours with some stops here and there.
I wish we had on emore day to explore the villages in the area and spend more time in the desert.
Would i stay at this hotel again - yes.

  • Stayed: September 2013, traveled as a couple
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2  Thank YankoS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marta-Kanz, Guest Relations Manager at Hotel Kasbah Kanz Erremal, responded to this reviewResponded October 28, 2017

Dear customer. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are coming back to our resort, do not hesitate to call us.

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Additional Information about Hotel Kasbah Kanz Erremal

Address: Touz Azi El Bide, Merzouga, Merzouga 52202, Morocco
Location: Morocco > Meknes-Tafilalet Region > Merzouga
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Merzouga
Price Range: $36 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Kasbah Kanz Erremal 3*
Number of rooms: 14
Official Description (provided by the hotel):
Kanz Erremal is located at the base of the desert dunes, surrounded by the fascinating landscape of Erg Chebbi, in the southeast of Morocco. It is located 36 kilometres from Rissani, a 7-minute drive from the centre of Merzouga (free shuttle between Merzouga-hotel) and only a stone's throw away of the famous dunes of Erg Chebbi. Kanz Erremal has a haimas camp and also organizes a ridding a camel trip in order to spend a night in the desert. Furthermore, it organizes seven-road trips to explore the spectacular places that the landscape offers. The Hotel has the structure of a typical kasbah: it is made of adobe mud and hay. The rooms have a traditional decoration, typical from the region. They have air conditioning, free wifi access, bathroom and great external views, most of them to the dunes. The pool is located in front of the dunes, so swimmers have the impression to swim in the middle of the desert. The hotel offers a good example of traditional Moroccan cuisine based on natural ingredients: hariras (soups), vegetable tagins, chicken, beef, lamb, varied couscous, raw and cooked salads, skewers, Berber pizza... In short, Kanz Erremal is a place of peace and authenticity and a good site in order to discover the spectacular golden sand of the Sahara dunes. ... more   less 
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Also Known As:
Kanz Erremal Merzouga
Kanz Erremal Hotel Merzouga

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