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“A most welcome break”

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Laguna Redang Island Resort
Ranked #1 of 12 Hotels in Pulau Redang
Perth, Western Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“A most welcome break”
Reviewed May 22, 2008

We had (literally) one weekend off when working in Malaysia for a fortnight, so four of us elected to travel to Redang Island and stay overnight at the Laguna Resort.

We left Merang Jetty on one of their high-speed [sic] launches. Many things they are -- high speed isn't one of them. If they got much over 17 knots I'd be amazed. My wife and I were lucky; we claimed a seat directly in front of an air-conditioner. Otherwise, with that many people in a fully locked-up boat ...

Anyway ... it's a bit of a jolt to be expecting a 4-star resort and arrive at the island. The jetty is ho-hum and you are promptly escorted (herded) into a large hall where you are given a "briefing" by the PR woman -- very well organised, but a bit too much like a school camp for me! After the briefing, you are put into open carriages behind a tractor and taken to Reception. Here, for the first time, you see that you truly are in a luxurious resort. More queues but, miraculously, check-in was smooth and quick -- no more than 5 minutes and we had our keys. We had two oceanview rooms and they were well worth the money (see photos).

Everything was clean, cool and very comfortable and the shower "recess" was huge and clean. Great beds, good linen, effective air-con -- bliss. I chose to nanny-nap, while the others went snorkelling just offshore. ("Absolutely brilliant", was their considered verdict.)

There are two main eating areas -- the upstairs buffet area, where your included meals are eaten, and a downstairs restaurant, where a la carte meals can be ordered -- at additional cost. But, it has to be admitted, very reasonable cost by Australian standards. we ate in both places. Upstairs is very "organised"; it's buffet style and people move in and out in a constant stream. The food was plentiful and good quality and you could eat your fill. Funnily enough, at breakfast though there was a sign saying you could only have eggs "once". No idea why.

Not being buffet fans, we elected to eat a la carte for our evening meal. The menu is as extensive as the wine list is short -- and we discovered South American wine still has some distance to go yet ... My only disappointment (and I should have stopped and thought before I ordered) was my "baked lamb chops". In fact, they were a couple of very thin, fatty cutlets of the type we would use to make Irish stew. That's not a complaint, just an observation.

In the afternoon, we made good use of the pool area, which is large, clean and very attractive. There's a poolside bar where you can order snacks and drinks, but beware if you order a cocktail, the waiter has to leave and go off to another bar to make it/get it made. All proceedings then come to a halt for 10 minutes while you wait (and everyone else waits too and glowers at you!). There's another larger bar at the front of the resort, on the beach, so sun-worshippers can order a snack and drink without having to leave the beach.

One night wasn't enough, and we were soon being herded back onto the ferry to depart. Checkout had taken all of three minutes but NOTE: If you are a foreign guest. for some reason they insist on seeing your passport before they'll let you on the ferry. Make sure you have it with you when you check your bags in.

My wife wants to go back right NOW (fat chance) and is doing her best to convince all her friends and relatives to go there. It certainly made the second week of our business trip that much easier.

  • Liked — It felt and smelled good -- clean and fresh and comfortable
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank BIWOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 5, 2008

1.HOTELS HANDLING @ MERANG JETTY

Good and well organised.Transfer by their own ferries to Redang Laguna was smooth and uneventful

2. HOTELS RECEPTION AND CHECK-IN

A PR lady <Ms Ng will meet group at a briefing room after you get off the Redang Laguna Jetty. Appears that she is about the one AND ONLY PR executive.

Listen intently to, her briefing please and note 2 important things.

A) "if you need any help during your stay please LOOK for me"

Most guests' experience is contrarian to her offer. The next apperance she will make is to see you off at the jetty when your boat is leaving.

B) "please do not leave things in your balcony, we have very naughty monkeys who will steal your things"

Pay particular attention to her statement as there is more truth to it then you may think. The other half of the truth is that the MONKEYS wear batik shirts!!! I lost two snorkelling sets, an ordinary pair of goggles that were set out to drip dry in the balcony of Room 606 for less than 1 hour between 6pm to 7pm of the 21 April 2008.MY WIFE'S POWERED GOGGLES WERE discriminately left alone. Smart monkeys too!!!

After practically going around the whole resort to look for pr lady Ms Ng I finally caught her during the welcome briefing of the morning group of 22 April. She promised a spot check and did come back to me with a telephone camera image of some items purpotedly to have been stolen by a particulr batik clad monkey in their employ.She even mentioned that a guest on the 20th April who had already left for Singapore got his stuff stolen too.After this big hoohah the last I heard of this was when she came to wish us goodbye on the 23 April at the Jetty. I confronted her as to what else had happened since. She insisted that she would be going to make a police reprt that very morning of our departure (how timely indeed) and as I was leaving, I could not give the police a statement... which implied that it would then make things easier.Anyway, she promised as she had also promised (her own words) to get in touch with me and the other Singapore victim. To-date I have not heard from her or the Hotel.

3. FOOD, BEVERAGE & FACILITIES

Are OK and of acceptable standards. They have however a very incredulous and ridiculous procedure of assigning tables whenever you go to the dining hall for your meals. Be patient lah..Malaysia Boleh lah!!!

4. CONSIDERING EVERYTHING ELSE

When and unless they become more sincere in their Customer Handling and address the thieving problem immediately, ResortmanSingapore is not likely to do Rednag Lgauna nor recommend it to others in the Tripadvisor Forum to patronise this establishment.

  • Liked — Rooms are well maitained and cleaned after more than 10 years of having operated this resort.
  • Disliked — They have insincere and dishonest employees
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank resortmanSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 20, 2008

Just came back from the trip - mid Apr 08. Journey was long indeed, took coach (11hours) from Singapore & 1hr ferry ride before reaching the resort. laguna was well-organised as they conducted briefings to all guests upon our arrival. The place was nice and relaxing with clear blue water and soft sandy beach. Our room was clean and spacious too. We had booked the room with pool view. Food was nice as they served international buffet (BBQ dinner) throughout all meals. The resort provides free snorkelling trips which was fun & enjoyable, try it especially if you are a first timer like me.

Unfortunely, during my stay, I had actually lost my mobile phone and some cash. In which I had left them in my haversack while the chambermaids makeup our room. I had regretted for not placing the valuables in the safe before going out. I only discover the lost when I reached Sing, which was too late to do anything. So travellers going there pls plsss be mindful. Remember Put all your valuables in the safe provided in all the rooms. You never know what the staff will do while you're out so be extra careful than sorry.

  • Liked — Food
  • Disliked — should provide basic items like toothbrush, boiler, complimentary coffee&tea
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hapz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 8, 2008

Went in end of March.

We were late during check in and so had missed lunch. Resort staff prepared a simple meal with fried rice and fried chicken at 330pm for us ! That was fairly nice of them and sincerely great.

Good service by hotel staff at reception counter and operations.
Great hotel with the resort staff cleaning up the beaches, nice clean and big room.
Beach is crystal clear. However snorkeling is a bum cos at marine park you have to swim with 200over people.
Go during weekdays to get less crowd.
On Laguna beach got some cool fishes and crown fishes and clams for snorkeling nearby. Also anchovies...

Great place will drop by again

  • Liked — Rooms and service
  • Disliked — facing the back hill
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharlieTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 1, 2008

The trip to Redang is long and tiring after a 9-12 hours bus ride from Singapore (mine took longer due to a massive jam at the checkpoint).. cant sleep properly even though the seats are rather comfortable.. but seats on a bus are ultimately different from a bed.. There is a briefing by their staff upon arrival (when I am already pretty tired and hungry)...

We booked the Premier Seaview Room.. thinking that since it is our honeymoon we might as well spend more to get a proper direct seaview.. in the end.. after paying so much.. all we got was a longer balcony, a proper view of the buffet restaurant, lots of trees plus a little GLIMPSE of the sea... (see photo attached).. and they call it Premier Seaview (Each of the 12 gracefully designed Premier Seaview Rooms comes with a long balcony overlooking the sea - quoted from their website) and charge so highly for that.. PLEASE.. DUN WASTE YOUR MONEY!! Just get yourself a cheap room.. after all you won't want to stay inside your room much.. because your balcony got no views, no sea breeze, the TV has no channels to watch.. so you will rather be outside than inside your room.. the room will only be used for shower & sleep in the end...

Meals basically sucks!! Queue for your food... and everything is either with lots of MSG, salty, gluey or tasteless.. craving station's meat is hard.. they only served plain water / orange / coffee / tea for drinks.. the only thing that didn't went wrong was the fruits, bread (for breakfast only).. and some BBQ stuffs on the last night (satay & chicken wings)..

Thank god the beach & snorkelling trips didn't fail me.. So if you are going to Redang and staying at Laguna.. dun waste your money.. the only thing that is value for money for the trip is outdoor..not indoor..

  • Liked — Cleaniness
  • Disliked — Room & Food
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank shichs1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 21, 2008

I've just returned from a 3D2N stay at the Laguna Resort.
The beach is clean and has pristine white sand. Its lovely.
My room was at the pool side and the pool was considered clean and big. It has a swim pool, slide pool for kids and a jacuzzi.

The room is cozy, clean and is adequate. Complimentary bottled mineral water, tea bags, coffee powder, thermal kettle, mini refrigerator, hair dryer, shampoo and bath.

The laguna package includes 3 snorkling trips. 2 deep sea and 1 marine park snorkles. I find the marine life in redang bountiful. Lots of fishes, big and small fishes and hard and soft corals. Simply beautiful. There will be a briefing by their diving instructors before every snorkle so you will know what to do, and what you will get to see. And the instructors are very professional and friendly.

The package includes all meals served in the same restaurant.
The meals are buffet styled and i find the food declicious. I look forward to meal time everyday. Especially for BBQ dinner.

The recreation centre has mahjongs, boardgames, pool tables and internet usage. (great for mahjong lovers)

The resort has a live band cafe by the beach. And also a ktv and disco.

The staff are very friendly and approachable. When i rang up for housekeeping, they even refuse when i offer to tip them.

Frankly speaking, i've regretted staying at Laguna Redang for such a short period. I'll stay for a longer time when i return the next time. It's a very relaxing place to unwind and enjoy.

The only shortcoming is that redang is rather inaccessible.
You have to go by plane or coach and then take a approx. 2 hours ferry ride from Merang Jetty to redang island. A rather exhausting journey.
Though exhausting, your efforts will be paid off upon reaching the island. =)

Stayed March 2008
Helpful?
1 Thank GlamSpring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2008

Laguna Redang has just started to operate on 22nd February 2008 since it was closed due to monsoon season last year. I was there on 23rd February 2008 with my boyfriend for the second time and it cost us only RM 388 per person for 3 Days 2 Nights Pool View accommodation + 2 Days Breakfast, 2 Lunch and 2 Dinner inclusive of a BBQ Dinner. The main reason why we stayed there is due to comfortable accommodation, friendly staffs and strategic location with a great view of beach. The area of improvement shall only be on the buffet line as replenishment of food wasn't that consistent. The room rate is lower compared to now as it is still slighty wavy when we were there but we couldn't blame on anyone about that. It would be a great resort to stay at if you love to keep yourself tanned while reading a book and listen to the sound of waves during low period. Other than that, do bring along sport shoes if you love jungle tracking or jungle walking as the resort do have such activities at a minimum cost.

  • Liked — Comfortable accommodation, friendly staffs and great view of beach
  • Disliked — Couldn't hear any live band from the hotel's own performer
  • Stayed February 2008, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Jennifer7808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Laguna Redang Island Resort

Property: Laguna Redang Island Resort
Address: Pasir Panjang, Redang Island | S-5, Wisma Tenang, Jalan Sultan Sulaiman, Pulau Redang 20000, Malaysia
Location: Malaysia > Terengganu > Pulau Redang
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Pulau Redang
#1 Top resorts Hotel in Pulau Redang
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Laguna Redang Island Resort 3*
Number of rooms: 222
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Also Known As:
Laguna Redang Island Hotel Pulau Redang
Hotel Laguna Redang Island

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