We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shame about the weather but wonderful stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Laguna Redang Island Resort
Ranked #1 of 12 Hotels in Pulau Redang
Reviewed April 20, 2011

This was my second time at Laguna- I'd been with my family in Aug 2010 and had a wonderful time, so decided to bring along two girlfriends this time. Even though the monsoon season should have ended, it poured with rain the WHOLE time we were there. The paths were flooded.

BUT we still had an excellent time. The staff were wonderful, as always, there was still plenty to do there (dancing on the beach in the rain would be one of the highlights haha), and the food was awesome. Our room was nice and clean, though our "garden view" turned out to be nothing special, despite the extra money paid.

I'd go again this summer if I had time. But I will certainly be going again in the near future.

Room Tip: Special rooms don't always mean better rooms
See more room tips
  • Stayed: March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank miss_igirisu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,048)
Traveler rating
Traveler type
Time of year
Language
  • More languages

540 - 546 of 1,048 reviews

Reviewed April 2, 2011

Just back from my 2nd visit to Laguna, so have updated/combined with my review from May 2010.

In May 2010, we had a 5D4N dive package booked direct with Laguna - Laguna dive centre was well organised & friendly, & we had a deluxe pool facing room.

In March 2011, we also booked a 5D4N package direct with Laguna, aiming to dive when the conditions were OK, & chose a deluxe garden view room this time.

Only difference in the room was the view (note: our garden view room faced lawns & trees etc, but some garden view rooms look out onto hill rock face – not great). Each time, we had 1 king size bed, & 2 singles in the room, plus 2 not-too-comfortable armchairs. TV only had local channels, plus constant showing of Summer Holiday movie filmed years ago in Redang, plus Resort info channel – not a lot of choice for non-Malay/Chinese speakers.

The WC & shower are each in separate rooms, & the wash basin (cold water only) had good supplies of toiletries & towels. Rooms were serviced every day – towels changed daily, bedding after 2 days. Rooms were comfortable, with a/c & ceiling fan. Safe in wardrobe – of a good size: can take smaller notebooks if need be.

Rooms - good standard for the type of resort – a good 3*. Food - abundant, varied, self-serve buffet, but salads, local cakes & fruits tended to be the same each day. Tables allocated @ entrance to restaurant - smoking & non-smoking areas available, but is all open air, so smoke did not bother. The meals did tend to be very much the same options, so after 3 days, we did opt to eat less. There was a roast provided at lunch & dinner. Meals really cater for the locals, & that didn’t bother us. You can pay extra (see Laguna web) & use the al a carte restaurant. A downsode in the off-peak is that the wind blows through the restautant & it does cool the food very quickly when its on your plate.

When we visited in May 2010, the weather was at its summer best. In March 2011, end of the monsoon, & it rained heavily for much of the visit. The resort provided generously sized umbrellas. In March, the waves were very high & powerful – too dangerous for diving, snorkling, swimming, & if you can’t get in the water, there isn’t a lot else to do! People did swim, & while we were there, a person (from another resort) was brought into the Laguna medical centre as he’d been caught by a wave & pulled under. He was OK.

In May 2010, lots of young kids arrived for w/e – with rooms sleeping up to 5, it’s a good value break. In the peak season, the resort also hosts passengers from the Star cruise ship - inundated with up to 800 folks along the beach, & beach music was turned up: not great. Neighbouring Redang Beach resort had disco on beach during day so noise drifted along.

On arrival, met @ jetty for briefing, & then get seated ride to lobby. Check in is an orderly queue up. We didn’t bother with the briefing on our 2nd visit.

In May 2010, the big downside was the ferry: the boat was from Kuala Terengannu, which suits air & coach travellers but as we drove over from Penang, it added nearly 2 hours to our travel time. Boats depart 9.30am & 12.30pm to resort, so we had to either have a very early start to our drive, or overnight in KT (which we did).

March 2011 the ferry departs from Merang, which is great. There are a few better resorts there to stay at if you want to overnight & get the early ferry out.

If you do get the early ferry (9.30am) over, & your room isn’t ready (check out is 11am), you do have to hang around waiting.

Resort closed Nov - Feb due to monsoons. Reduced rates in March as weather can still be improving.

There is a live band at the beach side bar each evening & we could hear the music in our room, so those in the sea view rooms & suites would not be able to avoid the nightly (pleasant)noise. The Redang Beach Resort has a beach side DJ about 200m away & each night (when it doesn’t rain) they play boom-boom-boom music so loud from early evening to past midnight & everyone gets to hear it – it is very intrusive & annoying, & can’t do anything about it.

Staff - all friendly, smiley. Nothing was too much trouble.

Lobby has wifi @ RM5 per hour. Also an internet room with RM10 per hour usage fee.

Have read some other Laguna reviews ref complaints – to be honest, most of what you complain about is given on Laguna web, so the info is there up front, & you can’t say you didn’t know. Check it out…..paying for kids, renting snorkel kit, meal upgrades etc etc.

Overall: a great short break – we will return again.

Room Tip: Pool & Garden view rooms are quietest.
See more room tips
  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank StrayCat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2011

booked early bird package.

asked for direct pool facing room during reservation and was given the worst view room once arrived therefore asked to switch rooms. reception was quite nice and given the option of 2 room, but due to the change in room, we were the very last couple to be checked -in after 2. room was still being cleaned @ 2:05 which is after the check in time. had asked to change rooms at 11am and asked if we can get our rooms cleaned first if there was housekeeping in the area as we hadn't slept the whole night. therefore by 2pm, we were getting quite annoyed since everyone else checked in and we had our 1st snorkling trip @ 3pm, and we had to unpack n change. spoke to reception who took us to our room @2.15 only to find it was a twin bed not a king sized bed. after another 15min to trying to find a room, we finally resolved the problem by getting an upgrade to seaview from pool view and slidding the twin beds together to turn it into a king sized bed. had 6 buffet meals, almost the same dishes every night.

seating area of T1, T11, A1, A2, B1, B2 and B3 had the best view.

room had a small mouldy kind of smell, better water pressure for the shower on ground floor than 1st floor. if you do not have the extra budget to get sea view, then strongly recommend a pool view, its also very nice.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kewlfruitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2011

A hop skip by plane from Singapore, we expected this cheap and convenient getaway to be full of Singaporeans and expats. On arrival we realized why our plane was empty, this is a place where Malaysian high schools and colleges schools take 16-20 year olds on trips.

LOCATION: The resort architecture is quite beautiful, lots of carved Malaysian details, big high ceilings in all the spaces. The beach is all white sand and is shared with two other resorts (one on either side). There are rocks at the far ends and coral areas just beyond the swimming area where you can see quite a lot of fish. Teak loungers by the beach side are great and the pool is nicely appointed for lounging too.

SERVICE: The staff are plentiful (to the point of redundancy) and friendly.

FOOD: Well it's probably just like the school cafeteria their target market is familiar with and the buffet area is a mad house of poor manners and questionable hygiene. Don't drink the coffee in the big coffee dispenser, it's instant. The bar downstairs has an espresso machine where they can make a shot of stale, slightly watery, but nonetheless real espresso.

The actual sit-down restaurant does better food (not compared with foodie hot spots in Singapore but miles ahead of the "buffet" upstairs). The restaurant is not expensive so if you don't want to suffer through three meals a day at the buffet don't do the all-inclusive deal.

The bars have alcohol though most guests are Muslim and do not drink and they only have a house red and a house white in terms of wine.

RELAXATION: Nope, not a good place to relax. They blasted us with loud top 40 techno from the front of the resort in the afternoons which was pretty annoying. At night the resorts on the beach compete for who has the loudest music so that techno ramps up till it vibrates all the walls and furniture of your room till midnight every night.

Malaysians love smoking. They smoke everywhere and the resort allows it. Our room didn't smell but it did have an ashtray in it so I assume some rooms might be smelly.

ROOMS: Well we went for the deluxe ocean view and that was indeed a nice view. It also gave us a constant flow of shrieking people at night coming back from the beach parties. The room is nicely set up, the bathroom is pretty poor though. Grime built up all along the edges of the tile floors in the shower and the general bathroom design is more like something you find in the back of a bar. The bed is hard and the pillows are quite ridiculous. Like sleeping on big Lego bricks. My husband's words in the morning "man, I feel like I've been in a fight."

NATURE: Most guests [read: school groups] pile into the over-filled snorkeling tours twice a day and are mostly interested in photographing themselves. It's better to just go out early in the morning in the bay or pay your own boat and guide to go out.

It's quite sad, this resort has such a good location and architecture but it just seems to lack any sense of vision and environmental stewardship.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank typebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2011

1. Location: You come to Redang Island precisely because it is far from everything else! That said, it is at Laguna, where the jetty that serves this particular stretch of beach and its resorts is at; thus, that makes access a tad more convenient. The resort is also located on a supreme stretch of beach, supposedly the longest on the island. Easy walk to other resorts for access to other eateries and souvenir stores.

2. Staff: Amongst the best I have experienced at the few Malaysian beach / island resorts I have been to. Highly commended.

3. Rooms: The one I had was large, with a balcony that looks towards the pool. Toilets and bathrooms are smallish; but that is not a big deal. Very few TV channels, which again, does not quite matter here.

4. Facilities: Nice pool (but extremely crowded). Interesting gift-convenience shop, which has a toehold in the annals of Chinese film-making history. The twice-a-day free snorkeling trips (for which you need to rent life jackets and masks for a small sum) are great! The sea and sand right in front of the hotel is simply great too. As this is a big family-oriented hotel that mostly provides full-board for its occupants, meal times in the restaurant are crazy; food is rather varied but should be regarded as for sustenance purposes only; yet, staff in restaurant is wonderfully nice despite the madness. Nice live music from band at the beach bar in the evenings.

5. Others: I went in March, which is not the best time to be there. Although the monsoons have ended, the sea can still be rough-ish and thus, the waters are still murky. Locals say the best times are from April - September, when seas are still and waters clear.The last time I went was 14 years ago and it was glorious then; I kept hearing comments that things are no longer as great . . . I cannot comment on that as I went at a different time of the year back then; however, my snorkeling to the marine park was still fishes galore! There were definitely far more people as it was the Malaysian school holidays.

Do note that Laguna is a large resort and caters to a large number of guests; hence, their snorkeling trips tend to be crowded affairs. You can choose a smaller resort with fewer guests, of course. However, that comes with trade-offs: Laguna has big sturdy boats, many staff around during snorkeling trips, free snorkeling trips twice a day. So, I guess it boils down to what you d prefer in a holiday of this nature.

  • Stayed: March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Asperger_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2011

An absolute paradise location but for the presence of this "complex." Dive the waters but stay somewhere else and only use this place to rent your flippers- if absolutely neccessary. I think I need not go into specifics. You'll feel happiest when checking out. Im sure it was very good once [a long time ago.]

Stayed: March 2011, traveled as a couple
5  Thank JohnD08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2011

It was a really long journey from Singapore to Redang.
Close to 8 hours on the bus and 2 hours on the boat.

However, the long traveling hours was worth it as the beach was indeed very beautiful.
The water is so clear!
The rooms was available for us to check-in when we arrived and was clean.
But the beach view room that we booked for didn't really showed much view just that it had a shorten walk down the beach.

Staffs were also very quick when i told them that the room safe was out of battery and he immediately came to fix it.

Overall a good experience, but the time spend getting there is a killer.

  • Stayed: April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bluedell88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Pulau Redang
1.6 mi away
The Taaras Beach & Spa Resort
The Taaras Beach & Spa Resort
#2 of 12 in Pulau Redang
1,329 reviews
2.4 mi away
Redang Island Resort
Redang Island Resort
#9 of 12 in Pulau Redang
165 reviews
0.4 mi away
Sari Pacifica Hotel, Resort & Spa - Redang Island
Show Prices
Show Prices
Show Prices
1.6 mi away
Redang Derimba
Redang Derimba
#5 of 30 in Kuala Terengganu
32 reviews
0.3 mi away
Redang Pelangi Resort
Redang Pelangi Resort
#4 of 12 in Pulau Redang
208 reviews
23.7 mi away
BuBu Long Beach Resort
BuBu Long Beach Resort
#1 of 7 in Pulau Perhentian Kecil
666 reviews
Show Prices
Show Prices
Show Prices

Been to Laguna Redang Island Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Laguna Redang Island Resort

Address: Pasir Panjang, Redang Island | S-5, Wisma Tenang, Jalan Sultan Sulaiman, Pulau Redang 20000, Malaysia
Location: Malaysia > Terengganu > Pulau Redang
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Pulau Redang
#1 On the Beach Hotel in Pulau Redang
Hotel Class:3 star — Laguna Redang Island Resort 3*
Number of rooms: 222
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Evoline ltd and Agoda so you can book your Laguna Redang Island Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Laguna Redang Island Hotel Pulau Redang
Hotel Laguna Redang Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing