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Sari Pacifica Hotel, Resort & Spa - Redang Island
Ranked #7 of 12 Hotels in Pulau Redang
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Look for something else!”
1 of 5 bubbles Reviewed June 21, 2013

This is the worst hotel we stayed at during our trip, but still the most expensive. Service was terrible!! Staff didn't care about the customers at all, and played music from the bar for the selfs while they were "youtubeing"/facebooking at the reception. No service at the bar, had to go get the barman every time you wanted to order.

Rooms were filthy, full of ants & lizards inside. Sand in the bed & shower.
Breakfast & lunch were always "empty" by the time we got there.

I can't understand that agoda or any other want to use this hotel.
Hope no one gets to experience this terrible hotel!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Vick340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, September 17, 2013
Dear Vick340,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Yours faithfully,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
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    55
    37
    38
See reviews for
60
107
5
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • Dutch first
  • English first
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English first
Gibraltar
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

The hotel has recently re-opened. Was worried before getting there as lots of bad reviews. Would be better if some of the people that wrote some of the bad reviews would stay at home. A tent on the beach would have made us happy. Who cares if WIFI not working, TV and DVD not working and only ASIAN FOOD. What people should do is stop complaining and make sure they collect their rubbish and put in the bins provided at all the resorts.
GREAT PLACE AND FANTASTIC STAFF.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank roypearce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, June 20, 2013
Dear roypearce,

Thank you very much for having chosen our resort during your trip to Redang Island. We are pleased to know that you’ve enjoyed the atmosphere of our resort and our friendly staff. Your positive comment definitely motivates us to perform better! We are really grateful for your support and we look forward to welcoming you back for another renewing stay in the near future.

Be Well,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed May 26, 2013

I have never seen such terrible restaurant ! This hotel pretend to be luxury, starting with the price you pay but it is absolutely terrible: the rooms should be renovated and the most terrible is the restaurant, when you arrive to eat you find just variety of only 6 plates and all them are asian dishes, so if you don't like it , it's your problem. Very often you'll find empty plates and no dish because they put just a little to make economy , maybe you'll find 2 little cups of some sweet cake and a variety of 2 fruit if it's not finished.
Cheap towels on tables, terrible curturns in rooms but if you go out from the hotel Imust say that surroundings are realy splendid. Don't go to this hotel, it's better just choose a cheaper one near by, at list you will not have an impression to throw out the money

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Elena-Venrura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, May 31, 2013
Dear Elena-venrura,

Thank you very much for taking the time to post this review. Your feedback is much valued and appreciated. We regret to learn that our service rendered was not up to your expectations. We sincerely apologise for the shortcomings you’ve encountered. Rest assured that your comments will be seriously looked into and we will strive to improve our service level and product quality. Even though we understand that you may not stay with us again, we would like to have the opportunity to restore your faith in our resort.

Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 13, 2013 via mobile

It was the second time to Redand Island in my holidays. I never thought there was a luxurious resort in Radand before I arrived at Sari Pacifica. Big room, king size bed, surfing bathtub are beyond my expectation. The staff are so friendly to me that I was happy and relaxed in the resort. The breakfast is mixed, including west and east flavors. The dishes are not many,but the basic are includ
ed. There is a long distance from Sari Pacifica to the jetty.Before I leaves the resort, their manager arranged a boy to carry my luggage to the jetty.I was so impressed in it.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KatyFreeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, April 17, 2013
Dear KatyFreeTraveler,

Thank you very much for having chosen our resort during your trip to Redang Island. We are pleased to know that you’ve enjoyed the atmosphere of our resort and its beautiful panoramic views of the South China Sea and the surrounding islands. Your positive comment definitely motivates us to perform better! We are really grateful for your support and we look forward to welcoming you back for another renewing stay in the near future!


Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 7, 2012

First I have to say the island itself is like paradise and we really enjoy the days there. The hotel, according to what I learned, is already the best in that place therefore we could only stayed there. It's not bad but definitely not as good as a normal 4 star hotel in a city in China. Anyway, the hotel is not our purpose to be there.Go to discover Palau Lang Tengha and you won't regret it.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Resident Manager at Sari Pacifica Hotel, Resort & Spa - Redang Island, responded to this review, April 13, 2013
Dear Rita H,

Thank you for taking your time to write and post this review. We really appreciate your positive comments about our resort and Redang Island in general. It was a great pleasure having you stay at our resort and we hope to welcome you again in the near future.

Stay Well,
Mark Hisham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed November 25, 2011

My girlfriend and I booked this '5 Star' hotel in Redang looking forward to a luxurious break worthy of its price tag. What we ended up with was a 3 star hotel, with 2 star rooms and 1 star staff. It's just not ready. After 2 nights we were paying extra to eat in the other hotels along the beach along with the rest of Sari Pacifica's guests.

The staff were very young, pleasant, but just very poorly trained. There are just too many minor inconveniences to list individually, but here's an average example. After waking up the 'head' barman who was sleeping behind the bar, I ordered a beer and a gin & tonic. The fridge had been switched off, so he had to walk to the kitchen to get a cold beer, 5 minutes later he returns empty-handed to ask what brand I would like, I asked him what they had, and he had to go and check. I stopped him and just asked for two Gin & Tonics instead, to which he smiled and went behind the bar, got out his cocktail book and started to look up how to make them. To be fair, he did them fairly well, but forgot the ice. He was pleasant and happy throughout, but it's just not 5, 4, 3 or 2 star service I'm afraid. All the other hotels were more than capable and extremely helpful, and were also very aware of Sari Pacifica's Fawlty Towers reputation.

The weather was gorgeous, the snorkelling was amazing, and the less time we spent in the hotel, the better the holiday became. It's got the potential to be a beautiful place, but it's just not ready.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Karl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 26, 2011

So, my boyfriend and I decided to go here for a break. We took the romance getaway package and boy it was worth every penny spent.

The Hotel:
Beautifully built with a pretty relaxing pool. Pool wasn't very big but was nicely built around the hotel. Gorgeous view of redang beach from the pool. Staff were very friendly and helpful. They allowed us to checked in early so we were really pretty happy about that. :) Restaurant food not bad, the mushroom soup and chocolate american cake are a must try. Vegetarian spring rolls were quite good. Yummmm!

The Room:
We booked the seafront villa. Amazing views. however rooms was not 100% maintained well. The sheets had stains, but not very visible. Sheets could have been prettier, colour was rather dull (just to add some vibrance). Big TV but not many channels. Bathrooms were clean and big. Nice jacuzzi. :) Furniture a bit old, may need some work on it. Other than that, no complaints.

The Island:
Wow, I got to say that this was an amazing island with crystal clear waters even at the hotel itself. Gorgeous white sands. Snorkeling at TAMAN LAUT which is about 15 minutes away was absolutely stunning! My boyfriend and I did the scuba intro program as well for RM150 each. Very worth it, and good instructor. Scuba Diving is a must do if you do come here.

The Package:
Room decorated with fresh flowers, 2 full course meals (lunch), 2 full course meals (dinner) which one of it was a candle light dinner by the pool, 2 buffet breakfast, complimentary 1 hour massage at the spa, snorkeling trip, boat transfer. Very worth it.

In short, we had an amazing time here and will definitely return again someday.

Room Tip: seafront villa upgrade is worth the extra $$
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ParadiseSeeker_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sari Pacifica Hotel, Resort & Spa - Redang Island

Property: Sari Pacifica Hotel, Resort & Spa - Redang Island
Address: Lot 87 & 88, | Pantai Pasir Panjang, Pulau Redang 21090, Malaysia
Location: Malaysia > Terengganu > Pulau Redang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Restaurant Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Pulau Redang
#6 Top resorts Hotel in Pulau Redang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sari Pacifica Hotel, Resort & Spa - Redang Island 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located at Redang Island gives you access to some of the best diving and snorkeling sites in this part of the world.This boutique resort with zero start itself is located on Pasir Panjang (Long Beach), offering you white sandy beaches, turquoise waters, colourful marine life and spectacular view of the South China Sea.Our resort is just re-opened it's business from End of April 2013 onwards. Highly appreciated not to focus us as a 4-5 star resort. Everyday we are improvise towards the services to satisfy our guest. We strongly believe & inform our guest not to have a high expectation on us. We sincerely apologize for any inconvenient cause. ... more   less 
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Also Known As:
Sari Pacifica Hotel, Resort & Spa - Redang Island Hotel Pulau Redang
Sari Pacifica Hotel, Resort And Spa - Redang Island

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