about a week before arriving we tried emailing Mira from the address on their website to make a reservation- we got no reply. so then the day before we were due to arrive we rang them and were informed they only take reservations for the next day and they were full. we decided to stay a couple of nights on coral bay then go in person and reserve a room.
we walked to Mira bay at 11am and reserved our room for the following day, we were informed we would have room 1 right on the beach. we were asked for a deposit but we had no money with us, we were told 'no problem'. However when we arrived by water taxi the next day at 11 the same person that had said we would have a beach room directed us to a room behind the reception virtually in the jungle with no view of the beach, also aside from the mosquito net the room was completely open allowing all the jungle creatures and insects to come and sleep with you at night (which there are a lot of here). when we asked why we had this room not number 1 as we had reserved we were told that someone else had booked yesterday from the mainland and they had also been informed they would have this room. no apology was given and no other explanation was given as to why the place had been double booked or why the reservation from the mainland had priority over us despite the fact we arrived first.
extremely upset we had to get a taxi boat back using the mira bay service to coral bay- which they made us pay for on top of everything else.
if you do get to stay the beach is prettier and there are far less people than coral bay. the beachfront shacks looked basic but nice and had beautiful views. room 8 (jungle room) is best avoided unless you are on very friendly terms with nature. also shared bathroom is very primitive squat toilet only.
- Official Description (provided by the hotel):
- Keranji Beach currently operates 10 unique beach huts located on the beachfront, all beautifully made from natural building materials promoting itself as an Eco-Friendly Resort. - To provide a relaxing holiday retreat for tourists in the freedom of nature, away from the pressures of everyday life. - To promote living harmoniously in nature through the unique combination of our natural built environment and the Islands' beautiful tropical environment. Besides the accommodation, we also provide other associated services to guests such as food & beverage in our own restaurant with a stunning beach view, airport transfers, boat transfers and snorkeling trips. ... more less