We are two girls from Europe backpacking south east Asia and stayed at their dorm for one night after our desired location had no room available. From the good reviews here on tripadvisor we thought it should be ok - we have rarely been so wrong.
When we checked in at 3pm we still had to wait until 10pm for fresh sheets on our beds. Unfortunately staff didn't think of taking away the old towels and other waste of the former guests (see pictures). It was really disgusting! Moreover we returned there three days after checkout to pick up a friend and the sheets we slept in were still on the beds.
There is no protection from mosquitoes, only three working lightbulbs for the whole dorm and the AC settings can't be changed - this means it was really freezing during the night.
As if all this wasn't enough we found out later that they also had bedbugs! It was not only us. We also talked to other guests staying in the dorm and they also had the red bites all over them. We only stayed there for one night but we know from others that the reception was informed about the bedbugs and at least the next 4 days (by then we left the island) nothing was done!
The shower for the dorm is really gross (the one of the two with a door), the toilet dirty and there is no sink at all! Furthermore one of the wooden steps that you have to pass to reach the "sanitary facilities" is broken. This is really dangerous and could lead to falls and injuries especially in the dim light during the night!
They keep your passport for the length of your stay even though you pay berforehand at check-in. This is unusual in Malaysia.
The only positive thing is the location. They also have a private beach and when you pass it and go on a bit along the cost you can find nice snorkeling spots.
From all hostels we stayed at during our trip through SEA this was the most horrible one. DO NOT GO THERE! It is not worth the money and the trouble getting rid of the bedbugs!
- Official Description (provided by the hotel):
- Shari-La Island Resort located at Pulau Perhentian Kecil (Coral Bay), 8 minutes walking distance to long beach. Nice place, nice room, nice environment with natural beauty. Our rooms come with hot shower, satellite TV, mini bar, air-condition + fan and 24 hour electricity. Moderate for all budgets. ... more less
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- Also Known As:
- Shari-La Island Hotel Pulau Perhentian Kecil
- Shari La Island Resort