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“Poor customer service at the Resort vs Great Diving centre and awesome Pro Staff in Dive Centre” 2 of 5 bubbles
Review of Watercolours Resort & Dive Centre

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Watercolours Resort & Dive Centre
Barcelona, Spain
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Poor customer service at the Resort vs Great Diving centre and awesome Pro Staff in Dive Centre”
2 of 5 bubbles Reviewed August 27, 2013

Where to begin with... it is my second time staying at this resort, Watercolours Resort at Perhentian Besar, frst time was in Sept 2009, and second time August 2013. This second time I was completely deceived by the Client Service received.
Firstly, we booked a double Chalet garden view for 3 people. My friends arrived one day before, they had no problems, when I arrived, the extra matress we booked was not yet inside the chalet, when I asked for it, they told me they would put it along the day, I had to aske once again after lunch, as I saw no extra matress in the room after my first dive and they just told me: we will put it later on, because you don't have to sleep now, or?. This was completely inadmissible as if I book for an extra matress and check-in time is at 14'00, the matress should be placed in the room around that time and not during night time, as if I never neede to lay down (as long as I am paying for a full day and not just night time). I had to ask a 3RD TIME AGAIN, as the matress was not yet placed in the room during evening time and I was obviously pretty pissed off when I had to go and ask again, they went for one inmediatly and provided with a really thin, unconfortable, dirty, crappy matress, I complained about it as the price paid for it was not exactly super cheap and was not worth the money for it, and I was told that this was the kinf of matress they would give to everyone asking for an extra one. After so, I was not provided with a towel or sheets, I had to ask for them. When I was given a towel, it was half torn, completely crappy, with a hard-not soft touch as if it had been used like a million times.
Most times we would ask for something, staff were mainly rude and would be helpful but without a smile of theirface, as if we were being annoying by just asking for favours.

No one changed towels or sheets during our 5 days stay, and/or cleaned the chalet/room at all.

We were out of toilet paper for 2 days and we had to survive with napkins from the restaurant, because they were not getting toilet paper fromt he cargo out of the island for almost 2 days and when they were provided of toilet paper, no one cared about letting us know, even though we asked for it 3 times in Reception.

I informed that the toilet flush was not working properly in Reception and they told they would send someone from maintenance to fiz it, NO ONE ever came to the room to fix it, one of us had to fix it at the end by ourselves. Completely lack of service!

Food was expensive and not very good, as we compared with Coral View Resort next to it when we had dinner there, there was a huge difference of quality in the cooking and the meal and food provided by Coral View Resort, compared to Watercolours. We would easily get stomach pain and had to visit the toilet very often after eating at Watercolours the day before, plus they never had availiability of food, you would usually ask for a meal and they would tell you it was finished, so we did not have variety of options most of the days we stayed there eating (as we had no choice because we booked a package with meals included).
The service was extremely slow, so if we needed to get breakfast and be done in half an hour because we had our first dive at 9'00 in the morning, they would take around 20 or almost 30 minutes to serve your breakfast after ordering, therefore we had to eat super fast before going to our first dive. This was also happening during lunch and dinner, so it was difficult to have a quick lunch while we were finished with our 2nd dive at around 13'30 and had to be ready for our 3rd dive at 14'30.

In the contrary, we were extremely happy with the staff of the diving centre, amazing staff expert at diving, really nice and professional people. Enormous thanks to Petra and Lee, who gave us the best experience in fun diving and the best knowledge and training at the Open Water Course for my two friends. They were welcoming and we had the nicest time with them!!

It is a shame that there is such great staff in the Dive Centre and instead the staff from the Resort is giving such bad service all in all. But next time, I would definetly NOT STAY AGAIN in there for accommodation, but will dive again at their dive center!

Room Tip: avoid this accomodation if you are looking for some service and some confortable quality of sleep. T...
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  • Stayed August 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank giulietta222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 24, 2013

After backpacking for many years around the world we decided to pay a little more for comfort travelling with a toddler. The accomodation was nowhere near the standard it should have been for the price. It resembled a lot of the cheapest rooms we could find in India. Some staff were overly friendly while others had no customer service skills whatsoever. Restaurant food was good but very slow and sometimes never turned up (very annoying when you have an early morning dive and want to eat first!).

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hey_eliza001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pulau Perhentian Besar hotels

Vienna, Austria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 7, 2013

We stayed at Watercolours for 2 nights and changed to Mama's (next door) for 3 more nights. Mama's was definitely the better choice. Although the staff at Watercolours was really nice and helpful, we found the rooms to be quite dark, simple, a bit dirty and overprized (at Mama's we paid half the price for a nicer chalet (both garden view)).

  • Stayed August 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maerri87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 24, 2013

We were in watercolours for 3 days. The staff were friendly and the restaurant food was good. I would give the BBQ dinner a thumbs up.
The chalets were very rundown. Rooms were clean, not smelly and very basic. No hot shower and bathroom doors not working. Good water pressure but bad drainage.
The dive equipments were well maintained at the dive centre. The staff were very friendly and helpful. Our dive master, Lee is a shy guy and was very patient with us. Keep up the good work!
Overall we enjoyed out trip very much and we will be back.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MelChia14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
2 reviews
4 of 5 bubbles Reviewed July 21, 2013

Is suit to backpacked/diver to stay, affordable price of room and well service in diving!
Room has no hot water and no plug. dissapointed can't dry my hair after shower. Bathroom no lock also. Overall of cleanliness is good.
but a lot of mosquito at evening in perhentian, is better to bring some prevention along.
Fun dive is lead by Azam, funny guy! well take care of team member, and provide some additional tips to diver especially for begginer. Very clear explanation before went to dive spot: what will see at the spot, what should take note, hazardous fish and so on.
Excellent diving with Azam

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ernestkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 29, 2013

Room sucks. Ants everywhere... No hot water and moldy walls and bathroom. The bed was good as solid. But actually, after treated ants problem, it didn't matter so much as we only go back to a room to sleep. The rooster will wake you up every morning. This place is good for people on bear-foot for 24 hours. Don't look for plug points in your room. You must charge it at the reception!! If you want your room to be clean(no housekeeping during your stay), you need to ask receptionist and leave your room key to them. Once it is done, wow, you will love a room although it is run down:) Diving center staff were very friendly and they have good equipments. Special thanks to Sabrina, Nazran and boat boys who works all day for divers. Nice snacks after diving and a cup of tea! Food and drinks at restaurant are great! They can BBQ for you in your style~! One missing thing was beers.... You need to go to a neighbor (Chinese restaurant) to enjoy it. Well, if you are divers, this is the place you should go.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank saikodesu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 25, 2013 via mobile

Stayed on a package deal with diving, it's a phenomenal value. The service at the front desk and dive shop is great, their Malaysian employees are so kind and friendly. The room was a bit shabby, the curtains were moldy, the pillows were rocks, and it was a bit hard to control the ac. But the room isn't too important, you should be diving or at the beach!

Would certainly stay again on a dive package. If you're diving, make sure you have Nazran as a guide, he's awesome!

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jetsfan1457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Watercolours Resort & Dive Centre

Property: Watercolours Resort & Dive Centre
Address: Lot 136 Sebarang Genting, Pulau Perhentian Besar 22300, Malaysia
Location: Malaysia > Terengganu > Pulau Perhentian Besar
Amenities:
Beach Restaurant
Hotel Style:
#5 On the Beach Hotel in Pulau Perhentian Besar
Hotel Class:3 star — Watercolours Resort & Dive Centre 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Watercolours Impiani Resort & Restaurant Hotel Pulau Perhentian Kecil
Watercolours Impiani Resort And Restaurant
Watercolours Impiani Hotel
Hotel Watercolours Impiani

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