We just came back from a week in Watercolours resort. I had bought an all inclusive package consisting of diving, accomodation and food (80 MYR per person per day of food credit).
The bungallows themselves were clean enough but the feelings we got was that the management did not want to offer anything more than 4 walls and a bed. They could not even be bothered to put a nail in the bathroom to hang a towel. The bungallow consisted of the cheapest plywood you could find, 2 cheap metal frame beds and not much else. I would not have minded so much except that they charged 150 MYR a night for that which is insane!
They had only 4 very unconfortable lounge chairs for the whole resort and nothing else. No hammocks, no flower, nothing... The feeling again was that they could not care less what the place looked like.
The dive center was good enough and the dive masters and dive instructors were quite nice. We dove in small groups of maximum 4 divers and a dive master. The organisation was good. The only complaints I have is that the toilet was really dirty and they did not empty the garbage can for at least 3 days. But again, that part of the service was probably taken care of by the resort instead of the dive center.
Before I speak about the restaurant and food, I should say that we arrived to the island on the day after the end of Ramadan. The island was packed, the resort was full and the restaurant was overflowing every nights of our stay.
The food was actually quite good! The problem we had is that the service was atrocious and the menu kept shrinking every day. We had access to their barbecue the first night only, Pizzas ran out on the second day, fish, french fries, youghourt, coffee, everything ran out over the course of a few days. Being on a food included package made it difficult for us to go elsewhere. They of course had not told us that it would be very difficult to spend this whole amount. As a matter of fact, we had some credit left at the end of our stay despite eating there 3 times a day the whole week. They never offered to give us back the credit and even told us we could not use it to buy treats for the dive center staffs. They also forgot to tell us in advance that alcool was not available at the resort (that would have made it easier to spend the whole amount of our food credit).
The service took a turn for the worst on the second day with about 3 staffs for a restaurant packed with 200 guests! Some of the staffs told us some workers did not come back from holidays. It took about 2 hours to get our food, they were forgetting orders, giving food from one table to another, etc...
We did not see anyone from the management during our stay there. What we saw were dozen of customers complaining and getting angry after waiting for their foods for hours.
Some of the staffs were quite nice and apologetic. Unfortunatly, that just is not enough in the tourism industry.
These people really should not sell an all inclusive package unless they can deliver. They obviously can not!
- Also Known As:
- Perhentian Paradise Hotel Pulau Perhentian Besar