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“Terrible hotel” 1 of 5 bubbles
Review of Perhentian Island Resort

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Perhentian Island Resort
Subang
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Terrible hotel”
1 of 5 bubbles Reviewed September 19, 2012

Stayed there for 2 nites on a 3D/2N packages last week. This hotel didn't book the speed boat for us (46 of us) despite 2 months of notice. Then, they forgot to pay for the marine conservation fees. After a delay of 1.5 hours, all 46 of us squeezed into 3 speed boats (supposed to be 4 speed boats) after some angry comments by us.

My chalet room has 2 single beds and there are 4 of us (2 adults and 2 kids). Complained again and mgnt told me their twin bed means single bed. So when we asked for 2 twin beds, they gave us 2 single beds. How ridiculous can this be? Single = 1, twin = 2. But to them, twin = single = 1. Anyway, managed to changed to a bigger room with 1 twin bed and 2 floor mattresses. There are quite some wildlife in this resort. Shrews, monitor lizard (more than 1 metre long), snakes (jungle trek), bees and can be quite scary for some people.

Breakfast/lunch/dinner - don't expect anything good. The cook cooked just to get the food cooked. That's all. Barbeque dinner - meats are burnt. Tomyam soup - mostly oil.

Snolking - twice boats were delayed. And they repeat the same snolking site the second day noon session. Managed to convinced the boatman to change to better site for 1 of the stops. The different site was much better (at Perhentian Kecil).

Location wise, this resort is located at good site and pretty quiet too. Water is clean and just about 70-100 metres from beach, there's a site to see turtles.

Room Tip: If there is a choice, avoid this resort.
See more room tips
  • Stayed September 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Myspaghettimonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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777 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
kuala lumpur
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 3, 2012

We stayed here as a group of 36 pax. Service was very slow and poor. We had water disruption problem 2 days in a row. When there is water it was rather brownish. Food was rather done just for the sake of it. Poor food quality and some food were not fresh. The only thing exiting is they have a good beach front and of course snorkeling activities around Perhentian island were simply marvelous. Be ready for no tv in the room. Toilet bowls were stained too. No telephones in room so if you need anything you got to walk to the reception which can be far if your unit is located far away. General comment is for the location the reset could do better if it just had proper mantainence and a decent upgrade would be the best choice. Just a suggestion.

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sunderaj N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed August 23, 2012

We stayed there for 4 nights and we have to say that the location is great, the staff of the diving and snorkeling center very professional and the beach and the sea is the best I have ever seen in my whole life!!

Now it comes the cons which are longer than the pros;
1) check in it took ages and we couldn't understand why we arrived at 15 and the room was not ready yet (check out is at 12...what did they do til then????)
2) the room was not dirty but very badly kept over the years and we had the following: dead insects on the walls, very very very dirty shower curtains, wc was unbelievably dirty and brownish, weird stains on the head of the bed, towels had yellow stains all over, but the most dangerous of all is that the closet was not well maintened and while opening it the whole thing got out and almost killed us.
3) The restaurant was potentially very nice but absolutely lousy and all the guests were literally escaping to go to the neighboring watercolours resort for lunches and dinners. One night we decided to stay and we ordered a grilled fish which came fried and my watermelon juice was sent back 2 times since it was obviously mixed with water.
4) staff was incredibly poorly trained and no one could speak a decent English.

It is sad to say but it is absolutely not a 4 stars hotel (rather 2 stars superior) and it would cost them very little t make it decent!! The garden looked like abandoned and the umbrellas were Almost broken and there were just 10 of them for the whole hotel!!! Moreover external guests were taking them and nobody from the staff to control that.
They should clean the beach and groom it a little.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank ThuyMilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pulau Perhentian Besar hotels

Cranleigh, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed August 20, 2012

OK - this is going to be short and sweet...rooms were run down, bathrooms dirty, linen and towels old and discoloured, aircon didn't work. Asked at reception for it to be fixed, guy came to our room at 10.45 pm to try and fix it but still didn't work. Asked to change rooms to one where the aircon did work but was told that they were fully booked. Food - poor standard and expensive. Breakfast was part of the "package" so ate there...cups discoloured..not much selection of food. Very expensive for what it was. Good point - lovely beach. So, in short - don't stay there, but swim there.

Room Tip: Perhaps rooms nearer the beach would have been better
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank mammaknowsbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed August 20, 2012 via mobile

A beautiful beach but unfortunately the resort is just awful.
From the outside it looks lovely, wooden huts on a white beach but inside is another story. We knew it would be basic but we had a twin room instead of a double, a broken fridge and disgusting curtains which didn't hang properly. Staff were miserable and the food is terrible and over-priced. We didnt have any running water for one night and were given a big bottle to use to shower in etc... We complained and they have apparently refunded a night..yet to see if that will happen.

Use the beach but stay next door.

Stayed August 2012, traveled as a couple
Helpful?
4 Thank Deano H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaricum
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed August 20, 2012

I was here for the third time, things getting not better, worse i think.

Lack of management!

Breakfast is simple, cabins are simple, THE surroundings are Great!

Even the reef And THE variarity of fishes were incredibly downsized!

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank opbokken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Perhentian Island Resort

Property: Perhentian Island Resort
Address: | Daerah Besut, Pulau Perhentian Besar 22200, Malaysia
Location: Malaysia > Terengganu > Pulau Perhentian Besar
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Pulau Perhentian Besar
#3 Top resorts Hotel in Pulau Perhentian Besar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Perhentian Island Resort 3*
Number of rooms: 106
Official Description (provided by the hotel):
Perhentian Island Resort is an ideal beach resort for a leisurely family vacation in Malaysia. Surrounded by lush greenery, facing white sandy beaches and a warm blue sea, Perhentian Island is a holiday paradise not to be missed. Perhentian Island, or Pulau Perhentian as the locals call it, is well known as a marine paradise and forms a parts of the National Marine Park of Malaysia. In the surrounding areas of Perhentian Island Resort, you will find many things to see and do. Take a jungle trek up the hills under a canopy of large trees, and you might see wild magpies, giant fruit bats or the Nicobar pigeon. Perhentian Island lies along the flight path of this migratory bird. You might also see the harmless monitor lizard or even the unique lutong monkey species. The nearest jungle trail is less than 100 metres away from our resort. Or gather your family and head to the inviting sea for a swim. For those who enjoy snorkelling or scuba diving, the Resort is strategically located, fronting a coral-rich bay. The marine ecosystem of this area is well documented and held in high regards by snorkellers and scuba divers. If you come between June and September, you might get lucky and see giant green turtles laying eggs along the beach. Enjoy your next family holiday at this paradise beach resort, where reality is like a dream. ... more   less 
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Also Known As:
Perhentian Island Hotel Pulau Perhentian Besar
Perhentian Island Pulau Besar

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