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“Thoroughly enjoyed”

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Sutra Beach Resort Terengganu
Ranked #4 of 5 Hotels in Marang
London, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Thoroughly enjoyed”
Reviewed November 11, 2013

We had an extended stay here as Redang Island had closed (our already confirmed booking) so we turned up at Sutra Beach. They were very helpful at all times and we had a beautiful beach view room which was more than adequate and the sheets and towels were changed daily. There is a beautiful infinity pool and of course the beach is superb; miles of empty beach which made for a very relaxing holiday. There is little to do so if you are happy to read, walk on the beach and relax, this is perfect for you although you would need to be happy to eat in the same restaurant every night unless you hire a taxi. The staff were friendly and for value for money this is excellent. We are used to staying in basic accommodation on the beach and this was luxury in comparison. This is a resort which takes a lot of conference bookings and because it is late in the year, it was very empty (only 8 of us at times!),Would definitely recommend the Sutra Beach resort, we were had a very happy time there.

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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
2 Thank kathy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • Dutch first
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  • German first
  • Indonesian first
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English first
Georgetown, Malaysia
Level 6 Contributor
180 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed October 5, 2013

We previously stayed her for 1 night in 2008 & were pleased to see that the resort had been renovated in the intervening years. We received a warm welcome & were shown to our room (104). It is a Malay-run hotel & the staff were all friendly, but the standards are low.

The room was clean & comfortable - just OK for 1 night. Linens were soft & clean, if tending towards grey. It was a smoking room (we are non-smokers) & the blankets smelt of smoke. Only 2 bath towels were provided, with shampoo, shower gel & soap. The plinth in the bathroom under the sink stuck out, so we kept stubbing toes on it.

A/c was good. There is no room safe. The curtains had several burn holes in them.

The room is ground floor pool view but we were not disturbed by swimmers.

We concur with other reviews regarding 'swimwear'!!!

We took our evening meal @ coffee shop & it was good, plentiful & hot. Breakfast was aimed more for Malaysians/Asians but no problem for us.

We had a good night sleep.

Large car park.

Would stay again - we take the ferry from Merang to Redang. Saves on a 3am start from Penang!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank StrayCat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roosendaal, The Netherlands
Level 6 Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 14, 2013 via mobile

We tried the local food in the restaurant and in the evening fresh fish on the BBQ. Really good quality. The rooms are basic and the sea view (if you pay) is a bonus. The hotel pool is really nice and the beach is ok. Because it is not closeby anything else there not a lot to do. Good for one night I would say.

Stayed September 2013, traveled as a couple
Helpful?
4 Thank Joost V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 3, 2013

A peaceful place to stay away from stressful urban life. A nice gateway with family while enjoying beautiful sight of east coast beaches of Malaysia, facing the wide open sea of South China Sea. Located quite remote from the town, one cannot expect much from this resort but just a very relaxing experience.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ZetyNina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level 5 Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 18, 2013

We had booked 3 nights at Sutra. We stuck out the first night and left the next day!

We booked through Hotels.com and it was advertised as "Sutra Beach Resort & Spa" - there was no spa!! I asked the receptionist how I could book a massage and she informed me that the "spa" had permanently closed.

On arrival we were put into a "beach front" room which had two single beds in it. I had emailed the hotel prior to our arrival to specifically restate that we wanted a double bed. We then had to change rooms to the opposite end of the resort. Our new room was infested with cockroaches, the sheets were stained, the pillows were ancient, and the overall upkeep was just so lacking. Needless to say we had a rough sleep!

The resort is miles from anything, so you really are stuck there. The restaurant was horrible, the food was average, and we were invaded by tons of flies while trying to eat (quite disgusting to be honest). One of the male staff members kept clearing his throat in a revolting hoicking manner, which was enough to put you off your meal.

Like other raters have written, people do wear all their clothing in the pool - thought I could handle that, but it was just too much! It felt grotty. The beach was nothing to write home about and was covered in rubbish.

You have to walk under old coconut trees along the pathways that look as though they could drop one on you at any moment - bit concerning. Our overall feeling was that the staff are rather lazy, they move slowly and wouldn't dare "go the extra mile", and nothing is maintained to a good level. Truly is a waste, as some hospitality training and a new vibe could really make the place a lot better.

Travelers beware and book elsewhere!

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Smarty18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marang hotels

Singapore
Level 6 Contributor
302 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed August 12, 2013

This is the best hotel to escape i would said...... it is next to the south China Sea... you could enjoy directly the sea view from the pool itself till the sea...... Perfect living as this resort was hidden in so urban inside the urban.... Love urban ? Sea view? this is the best place you could enjoy. Was here the third time straight in continue year... will back here again ^^

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 26, 2013

The seaview room is highly recommended as you can catch the view of the sea directly from the bed itself. Overall the property looks tired and needs some upgrading work to be done. We arrived early at the resort since we took the 1st flight out to Terengganu and were pleasantly surprised we were allowed to check in early. As a secluded resort, it should provide more services ie spa ( it has been closed since January ), bicycles for hire or even a half/fully stocked minibar. Since it was a weekday during the puasa month, the resort was relatively quiet. Breakfast in the morning was simple but sufficient. I requested for a cup of coffee and the coffeehouse staff pointed to one end corner, indicating I should get the coffee myself. I felt the least he could do since he wasn't doing anything was to get the 1st cup for me and then politely point out that I could get a refill at the corner itself. In summary, the resort is suitable if you want a quiet place to just relax, swim and walk along the beach.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank estheru21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutra Beach Resort Terengganu

Property: Sutra Beach Resort Terengganu
Address: Kampung Rhu Tapai, Setiu, Marang 21010, Malaysia
Location: Malaysia > Terengganu > Marang
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Marang
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sutra Beach Resort Terengganu 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Sutra Beach Resort is situated amidst the rustic fishing village of Merang, Terengganu. Miles and miles of white sandy beaches and clear sparkling water beckons you to come and stay. To work or play, to do everything or blessedly nothing, Sutra Beach Resort is the best place to be... Almost like home. ... more   less 
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Also Known As:
Sutra Beach Resort Terengganu Hotel Marang
Sutra Beach Hotel Terengganu
Sutra Beach Resort Terengganu Marang, Malaysia

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