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Miri Marriott Resort & Spa
Ranked #3 of 31 Hotels in Miri
Reviewed February 2, 2014 via mobile

Spent a long weekend here, expectations were higher than usual given this is a resort Marriott. Pool and garden surrounds are lovely. We were positioned furtherest from the main part of the hotel, therefore the quietest, perfect!
The service in the restaurant, Zest, was haphazard and needs some interpersonal and communications training, and no, it wasn't because the staff spoke a different language than myself.
The rooms were impeccably maintained, and the housekeeping staff friendly and professional, maybe they can train the Zest cafe staff?


Stayed: February 2014, traveled with friends
1  Thank MelM73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 1, 2014

1) we had to take queen bed, since they did not have king bed rooms anymore. The sleep for two of us was less comfortable.
2)found cockroaches in the bathroom
3)the bathroom magnifying mirror was broken
4)the room was infested with mosquitos (got bitten in the eyelid overnight) we killed at least ten upon checkin and as much the next morning. Please tell the staff to close the door when cleaning and spray the rooms for bugs and insects.
5)the refreshment served upon arrival is not a 5 star drink, it is basically water mixed with sweet squash or some artificial powder. Tasted so artificial!
6)I bought virgin pinacolada at the pool bar and it did not taste good, on the other hand the virgin mojito was good.

The bright side:
the staff were friendly enough
the bed was soft (but too small for us)
The breakfast is good

  • Stayed: January 2014, traveled with friends
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1  Thank KristeTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiriMarriott, Public Relations Manager at Miri Marriott Resort & Spa, responded to this reviewResponded February 3, 2014

Dear Kriste,

Thank you for choosing the Miri Marriott Resort & Spa on your recent visit to Miri and for taking the time to share your experience with us on the TripAdvisor.

We sincerely apologise for the shortcomings especially on the unavailability of a king bed room on that particular day and we do feel for the discomfort. I had shared your review with our team here and with the actions taken to rectify the problems from the room to the welcome drink and the beverages. Your compliment on the virgin Mojito is much appreciated.

We treat all feedback as important as it helps to inspire the team or to improve on some areas aimed at providing our guest with an excellent and memorable hotel experience. We would like to regain your trust and hope to serve you again in the near future.

Sincerely,
LIAN PASAN
PR & Communications Manager, Miri Marriott Resort and Spa
lian.pasan@marriotthotels.com
085-421121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

We returned to The Miri Marriott as we previously lived in Brunei and wanted to return for a short stay while we were holidaying in Malaysia. It was lovely to return and all of the old staff remembered us from previous visits. We were met with a welcome drink and there was a welcome back cake waiting for us in our room.
The food was excellent in Zest restaurant and the service was first class. Our only comment was that there wasn't much atmosphere at dinner as the restaurant wasn't very busy (that is not reflection on the food as it was excellent). The pool area is lovely with plenty of sun loungers even when it gets busy at weekends.
The hotel is a short taxi ride from the Miri malls and local restaurants and taxis are very cheap..
Gilbert Webber, the operations Manager was very helpful. All the staff at this hotel are very friendly doing anything they can to make everyone's stay memorable. We both enjoyed our stay and glad we made the effort to return there. I would thoroughly recommend the Miri Marriott. If you are thinking of staying here join the Marriott Rewards Club before you go as all members get free WIfi in the hotel.

Room Tip: Stay in the main hotel ocean view, a bit more expensive but well worth it.
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  • Stayed: December 2013, traveled as a couple
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1  Thank SueB919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiriMarriott, Public Relations Manager at Miri Marriott Resort & Spa, responded to this reviewResponded January 27, 2014

Dear SueB919,

We are honored to be at your service again. We appreciate it very for taking the time to share your experience at the Miri Marriott Resort & Spa on TripAdvisor.

We are glad that you had a pleasant stay with us and remembered some of our staff of whom I'd shared your TripAdvisor review with them including Gilbert Webber. This brought smile to all of us here as all feedback from our guests are very precious to us to improve on the any short comings as well as to inspire everyone to provide the best for every guest.

Thanks for your kind words and recommending the Miri Marriott Resort & Spa. We will be very delighted to be at your service again in the near future.

Sincerely,
LIAN PASAN
PR & Communications Manager
lian.pasan@marriotthotels.com

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Reviewed January 10, 2014

It was always our dream to stay at the most exotic Marriott. When we planned our Malaysia trip, we saw the time was right to go to Miri. We used Marriott Rewards points for our stay.

Everyone we have spoken to in Kuala Lumpur or Kota Kinabalu was surprised about our choice and couldn't believe we hadn't anything to do with the oil industry and wanted to spend three nights in Miri, located on the island of Borneo and the State of Sarawak. "It's not nice; it’s boring and just an oil town." was what we heard quite often.

Intrigued we went to KK airport for our flight. A delay of an hour was announced. We used the time to explore the facilities. The Malaysia Airlines ATR turbo prop plane arrived earlier than thought, so we were boarding half an hour after we should have left. The flight was smooth and enjoyable.

As always we bought a taxi voucher at the arrivals hall. Again it cost 30 MYR (ca. 6.95 Euro or ca. 9.40 USD).

At the hotel the taxi's doors were opened for us; our luggage was taken and we received a warm welcome from the door man and bell captain.

The lobby was partly open air and had a tropical flair like the whole resort. We liked the natural air conditioning, the fans and the fountain in the middle. There were also a lot of seating spaces, the business center, the Lush Bar, a tour operator and the Borneo Baking Company.

On the lower ground floor were the Zest Restaurant and the Mandara Spa. There was also an exit to the pool and gardens with the Matahari Pool Bar.

The lobby also offered stunning views over the pool scape and the South China Sea.

At check in we received a welcome drink. The staff was friendly and the check-in process was quick.

The bell captain brought us to our room. There were two wings the main building called Seahorse Wing and the Hornbill Wing.

We stayed at the Hornbill Wing in the Orchid Section. The location was very quiet and when we opened the door to our terrace we could hear the sea, birds, insects and the wind. It was very romantic.

The room was large and tiled. We received twin beds and had a large TV, comfortable seating area and a writing desk. The colors were held in brown tones and dark furniture. Our terrace was furbished with two chairs and a coffee table and overlooking the garden.

The TV channel selection was the smallest we had so far in Malaysia, but since we were rarely on the room it didn't matter.

The bathroom was large with a bath tub/shower combination, a sink, toilet and Aroma Therapy Essentials by Marriott amenities. These should be exchanged by now with Thann Native, a Thai company.

There is also 24 hours room service available.

After making us familiar with the room we went to the lobby to book two tours. Unfortunately the tour operator had already closed, even though it stated they should still have open. While I was on the look out for paper and a pen to write down the phone number and call the agent, my better half met the Operations Manager Gilbert Webber, who called the operator for us and organized the tours we wanted.

He took a few minutes to chat with us and asked if we were going to the Mulu Caves.

The Miri Marriott has three types of guests - business (from the oil industry - we saw for example a meeting of Petronas), tourists, who come to see the natural wonders of Sarawak like the Mulu Caves and Bruneians including expats, staying for a few days.

Mr. Webber told us also a secret. Marriott is going to open a hotel in Mulu at some stage this year.

Mr. Webber is a great asset and a fixer, so if you should have ever problems during your stay go to him.

After having solved this we had coffee, watermelon juice and cheesecake at the Borneo Baking Company. It was delicious and the staff very kind and interested in where we were from. We paid 69 MYR (ca. 16.00 Euro or ca. 21.60 USD).

During our stay we had room service and tried different dishes like Nasi Goreng Kampung, Telur Dada with onion and chili, a Malaysian egg dish served for breakfast, Spaghetti Bolognese and much more. Our in room breakfast cost between 107 MYR and 116 MYR (ca. 24.80 Euro to 26.85 Euro or ca. 33.45 USD to ca. 36.25 USD), while the most expensive dinner was 146 MYR (ca. 33.80 Euro or ca. 45.60 USD). The meals were all scrummy and of high quality. The portions were huge and sometimes it seemed they were made not for one, but two or more people.

On our first full day we went in the morning on the Miri City Tour and returned in the early afternoon. We were hungry and wanted to try Zest. A large group was already in the restaurant and taking part in the buffet. One member of staff told us no a la carte menu was available. We were disappointed and after a short discussion with the staff decided to go to the Borneo Baking Company again.

Enter Gilbert Webber. He had a short chat with us and the Maitre d, not the same person as the one telling us only the buffet was at our disposal and soon we were sitting in Zest and were handed the a la carte menu. We spent a very pleasant time at Zest and enjoyed an Energy Booster, two Natural Beauty cocktails, one Pizza Salami and one Ikan Masak Lemak, mackerel with coconut turmeric sauce.

The spices of the fish dish were well balanced. The pizza was also very good with a lot of cheese. It was yummy. The cost was 142 MYR (ca. 32.90 Euro or 44.35 USD).

If Mr. Webber hadn't saved the situation we might have gone away with a negative impression. In this case we would happily return to Zest.

Later in the day we spent time at the free flowing pool. The water was warm, the sun was shining and even though the pool was used by others including kids, it was peaceful and quiet. There were enough loungers available and they were comfortable.

We also used the swim up bar.

On the other full day we went on a day trip to Brunei, which was our second visit to the Sultanate.

When we arrived at around 8 PM back at the Marriott we were told the electricity was out and the bell captain apologized profusely. It seemed it had been gone for most of the day. Unlike at the Hilton Kuala Lumpur it didn't influence the key cards. We could enter our room and it wasn't too dark, because the emergency light was on. The telephone was also functioning. The room was nicely cool, too.

Having had an early start we were tired. I had caught too much sun and felt unwell, so I wasn't hungry, but my better half wanted something small to eat. It proofed difficult, because nearly all his choices were not available. Finally we found a dessert he had always wanted to try, but not managed to order yet.

The electricity was back on even before room service arrived.

Check out was efficient and warm. We received cookies as good bye present. A very nice touch both of us appreciated.

Having experienced Miri by ourselves we can say we like the city. It has a beautiful park. We had the chance to see the Grand Old Lady - the first oil well in Malaysia - and the largest Taoist Temple in South East Asia beside many other things. The city is manicured and very clean. It reminds us a bit about Bandar Seri Begawan.

Before I forget to mention it, the Miri Marriott has also a fitness center and tennis courts and there are daily activities for children and adults as well as film nights.

Should our travels take us to Miri again we will definitely stay again here, because the staff tries really hard to make your stay a memorable one for the right reasons. They are genuinely interested and seem to be proud to work at the Marriott. The resort is exotic and the rooms are in top condition, if not the most modern.

Would we stay at this hotel again? YES!
Would we recommend this hotel to friend? YES!

Room Tip: There are several wings in this hotel, some rooms have terraces, while others have balconies in the...
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  • Stayed: November 2013, traveled as a couple
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2  Thank Flyers007Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiriMarriott, Public Relations Manager at Miri Marriott Resort & Spa, responded to this reviewResponded January 27, 2014

Dear Flyer007Dublin,

Thank you for choosing Marriott during your recent visit to Miri and for taking the time to share your experience here on TripAdvisor.

We are honored to have a detail description on your stay and the recommendation you made about Miri Marriott Resort & Spa. We appreciate all reviews to improve on areas where we don't meet expectations and what we can continue to practice to make stays a more memorable ones.

I'd shared your review to the delight of our team here including Mr. Webber which is also helpful for other travellers who intend to plan a visit to Miri.

We hope to see you again in the near future.

Sincerely,
Lian Pasan
PR & Communications Manager, Miri Marriott Resort & Spa
lian.pasan@marriotthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Recently I've staying in Mari Marriott twice and it was really nice.
Staff : Very friendly and helpful, specially Pira and secilia and they try to do their best to help the guests.
Location : although Miri Marriott a bit far from city center , but it is not important since hotel has their own free shuttle bus services based on a regular and convenient schedule with stop over most of the shopping malls.
Breakfast : Tasty encopasses varriety of selection & lovely natural fruit juices.
Swimming pool : Quite impressive and suppose to be the biggest one in whole Sarawak.
Rooms : Quite big and convenient with sufficeint facilities
The environment is well organized and maintained and you can enjoy walking around ,cycling,Do gym , etc.
Difinitly I will stay again if I come back to Miri.

Room Tip: If you are going to stay in festiv season make sure to book in advance otherwise the probable to fou...
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  • Stayed: November 2013, traveled with friends
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2  Thank rezaghgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiriMarriott, Public Relations Manager at Miri Marriott Resort & Spa, responded to this reviewResponded January 27, 2014

Dear rezaghgh,

We are honored for choosing to stay with Miri Marriott Resort & Spa again.

Thank you for taking the time to share your experience during your recent visit to Miri and the kind desciption about Miri Marriott and our staff. I'd shared your comments with our team here including Pira and Cecilia for the good impression.

We look forward to be at your service again in the near future.

Sincerely,
Lian Pasan
PR & Communications Manager, Miri Marriott Resort & Spa
lian.pasan@marriotthotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

Great place for a break! Ideal for children and with a pool bar also for adults. Very nice Spa. Food is not very good and very expensive, but you can easily go into town, or just cross the street to the best Local Chinese Restaurant. Authentic I must say, plastic chairs but very good food!

Room Tip: If you are travelling with children, ask for interconnecting rooms. The rooms have either ONE kingsi...
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  • Stayed: November 2013, traveled with family
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Thank KatrienMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013 via mobile

Once again the Miri Marriott has delivered a great holiday break
We are treated so well by staff And management.
The food all be it a little on the expensive side is really nice.
The only down side is they still have not managed to get the children's club up and running hopefully it will be soon
And then it will be even better to bring your children

  • Stayed: December 2013
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miri Marriott Resort & Spa

Address: | Jalan Temenggong Datuk Oyong Lawai, Miri 98000, Malaysia
Phone Number:
Location: Malaysia > Sarawak > Miri District > Miri
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 31 Hotels in Miri
Price Range: $67 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Miri Marriott Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Incredible sunsets, lush tropical gardens and soft breezes from the South China Sea await you at the Miri Marriott Resort & Spa. Award-winning 5-star Sarawak resort and one of the best resorts and hotels in Malaysia. Located near the city centre and airport, our resort features rooms with breathtaking views, broadband Internet (chargeable if not a Marriott Rewards member), luxury bedding and other choice amenities. Our top restaurant offers best international buffet and live entertainment at the lounge while our delicatessen is known for the finest breads and cakes. To relax and rejuvenate, visit our Mandara Spa or enjoy other recreational facilities including the fitness centre, Sarawak's largest free-form pool, and resort activities for all ages. Our 9 meeting venues include a Ballroom accommodating up to 600 guests. When planning a holiday, conference or honeymoon, there's no better choice than our Borneo resort near shopping, nightlife and national parks showcasing Sarawak's natural wonder. ... more   less 
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Also Known As:
Miri Marriott Hotel Miri
Miri Marriott Resort And Spa
Marriott Miri Hotel
Miri Marriott Resort & Spa Sarawak

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