Upon arrival, we've to wait a while with a bit of crowd but that's fine. We were impressed with the express check-in done by the Front Desk personnel.
We were quite not happy with the tired room given by the desk personnel so we called down for a room change. In addition, our room's aircond was not perfectly functioning.
Since we were told that the hotel's is full. The desk personnel offered a maintenance personnel to check the aircond. Unfortunately, nothing much he can do.
So we call the desk again for a room change. The desk personnel mentioned that there were no rooms available and will send us a standing fan. I am speechless....
We stayed and suffered for 2 nights with no service recovery at all. I believe that the management not been told of our grievances. We stayed at 4 stars hotel but more like a cheap inn where only fan to make us comfort. Regret.
We will never come back to this hotel.
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- Also Known As:
- Holiday Inn Miri
- ParkCity Everly Hotel Miri Sarawak