There is nothing exceptional about this hotel. However everything is mostly decent. The rooms are enormous and clean. The food is fine. Location is good. And customer service is hit or miss. My first day there, the morning customer service couldn't be bothered to help me with any of my requests (help with my luggage, finding a taxi, etc.). The staff simply wasn't interested. During my second stay, I complained that wifi was not working in my standard room. I was told that I needed a superior room for working wifi, so the receptionist went out of his way to upgrade me, which was appreciated. So, overall I recommend this hotel but manage your expectations.
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- Also Known As:
- Imperial Hotel Miri, Sarawak