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“Adequate”

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Sabah Hotel Sandakan
Ranked #3 of 32 Hotels in Sandakan
Huddersfield, United Kingdom
Level 5 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Adequate”
Reviewed August 17, 2013

Is definitely in need of revamping and redecoration, but is conveniently situated a short walk or taxi ride from Sandakan town centre. The room we were first allocated was very noisy (carpet hadn’t been vacuumed) and when we complained, the desk clerk said that it was the condenser for the hotel’s air conditioning. We were quickly offered an alternative upgraded room. However, since the clerk who booked us in should/must have known about the noise in the original room, we should have been spared the inconvenience of relocating by not being given that room in the first place. We ate one evening meal in the Hotel restaurant. Despite a reasonably impressive menu, what we first ordered was not available and the bar staff found that they did not have all the ingredients for a cocktail we ordered. The food when it came was of indifferent quality compared to the excellent fare we sampled at the Ramadan Bazaar in Sandakan at a fraction of the cost. We stayed at the Sabah Hotel during a four week-holiday in South East Asia and this was easily both the most expensive and the worst meal we had during our entire holiday.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 423manofkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, August 25, 2013
Dear guest,

Thank you for your comments. Our sincerest apologies for the negative experiences during your stay with us. We have taken action on the points mentioned be it the rooms, our operational stocks or the menu items in the restaurant. It is with feedback from guest like you that will assist us to further improve our services.

Thank you again and have a fantastic weekend!

Regards,
Sonny Gan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 15, 2013 via mobile

The buffet is one of the worst I have ever had the displeasure of using, especially for vegetarians as there are no vegetarian mains and even the meat mains are of low quality. The food once eaten is hardly replaced. The a la carte food however is much better having a few more vegetarian options and generally of better quality still not amazing but better than the buffet.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moist_Penguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, August 25, 2013
Dear Moist_Penguin,

Thank you for your comments. We have taken note of your feedback. For special request we would like to always give personalized attention. Hope that we could have future opportunities to be of service to you. Looking forward to your return.

Thank you again and have a great weekend!

Regards,
Sonny Gan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
297 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed August 13, 2013

The pool was our favourite thing, as the hotel was quite we had the pool to ourselves. Breakfast buffet style everything you could want from toast, pancakes, egg station, juices, fruits and cereal. Rooms very clean and tidy although they have check toiletries in the bathroom. Beds comfy and location brilliant for exploring.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joannehurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, August 15, 2013
Dear Joanne Hurley

Thank you for your feedback. We are very glad to be able to contribute to your positive memorable experience.

Looking forward to your return and have a great weekend!

Regards,
Sonny Gan
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Perth, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
Reviewed August 2, 2013

This is second time to this hotel ,rooms are big and clean ,the concierge are more than helpful with the luggage,The only trouble we had was ordering food around the pool ,They managed to keep forgetting part of the order each time ,but overall very good value for money not to far to walk or 10rgt to the town by taxi

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ausblu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, August 4, 2013
Dear Ausblu,

Thank you for your feedback. We will review the order taking process especially at the Poolside. For your information, we are planning to renovate our rooms. Target to complete by 2nd quarter of next year.

Thank you again for your visit and looking forward to your return to Sabah Hotel.

Regards,
Sonny Gan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 2, 2013

It could use some paint here and there, but for spoiled travellers it's Great value for money. Clean, spacious rooms, Great location and lovely staff, make this a Great place to stay if you are in sandakan. Nice pool area and secundary rainforest around you. Food is good.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank MarkandCorine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, August 4, 2013
Dear MarkandCorine,

Thank you for your positive comments. It is from feedback like these that will motivate us to “go the extra mile”

Thank you again and have a great week ahead!

Regards,
Sonny Gan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 29, 2013

This is not the ritziest of hotels, but it is clean and has a nice pool and relaxed atmosphere. It is not central for Sandakan, but an easy cab ride in. We ate here a couple of times and the food was interesting with a wide choice at their buffet at lunch time and breakfast. Our rooms were large and a little dated, but the bathrooms were well appointed and things worked - including the wifi except during big storms. Staff were particularly helpful in helping us sort out an airline problem, and were noticeably friendly and smiling. We like the gift shop selling local author Agnes Keith's books. The Sheraton looked to be in a much nicer position with a great view out over the bay, but am sure it was also much more expensive. We would stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steppeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, July 31, 2013
Dear Steppeagle,

Thank you for your valuable comments. It is with feedback like these that will motivate us to go “the extra mile”
Actually we are just 2km away from Sandakan town, away from the hustle and bustle of the centre, surrounded by natural greeneries and wake up to the whistling of the birds!

Thank you again and looking forward to your return!

Regards,
Sonny Gan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 26, 2013 via mobile

Stayed for 3 days with my family in two very nice and clean rooms with good beds and nice big bathrooms. They did change both linnen and towels every moorning.
The food did seem to need some attention, it wasn't even possible to get a desent cup of coffee, so we took most of our meals outside the hotel.
The reception did not have service as their first priority and couldn't helps us regarding check in time or driving time time to the airport...? There were just one serviceminded person we met there - one of the bell boys who seemed to enjoy and put pride i his job helping the guests feel comfortable. I hope for Sabah Hotel that he one day will be the leading manager teaching the staff how.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny G, General Manager at Sabah Hotel Sandakan, responded to this review, July 31, 2013
Dear Charlie,

Thank you for your observations about our services. It is through feedback like these that will assist us to highlight areas for improvement and also the people for progression. The Bellman mentioned is Mauludiya. He will be commended for his contribution to your positive experiences.

Thank you again for your comments. Looking forward to your return and have a great day ahead!


Regards,
Sonny Gan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sabah Hotel Sandakan

Property: Sabah Hotel Sandakan
Address: Km 1 Jalan Utara, Sandakan 90000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 32 Hotels in Sandakan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sabah Hotel Sandakan 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Sabah Hotel Sandakan Malaysia

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