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“Great value for money”

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Four Points by Sheraton Sandakan
Ranked #1 of 33 Hotels in Sandakan
Certificate of Excellence
Reviewed October 12, 2013

This hotel is very good value for money considering the price and standard of the rooms. Certainly 4.5 stars. Very helpful staff and the hotel has all the facilities needed for a relaxing stay. We ate at the hotel on two of our three night stay and I was disappointing with the quality of the buffet on our first night. The food was at best luke warm and generally not very appertising. However the last night we had a meal from the al la cart menu and the was very good .Location is convenient for the waterfront and boats to the islands/river trips but don't expect too much from the town of Sandakan itself. The harbour was dirty with lots of rubbish and fuel oil in the water. The town centre is basic but interesting to wander through but once you have done this it is back to the hotel. If you have to stay in Sandakan then this would be my pick.

  • Stayed: October 2013, traveled as a couple
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Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 25, 2013

Dear Paul T,

Warm greetings from the Four Points by Sheraton Sandakan.

We are glad to hear that you had enjoyed your stay with us. We would like to thank you for your valuable comment about your buffet experience. Please rest assure that we take this in serious consideration and working on the improvement of our buffet to have higher quality and more variey of foods coming up.

Once again, thank you very much for your recommending our hotel as a choice. We hope to welcome you back to Sandakan and stay at our hotel in the near future.

Warmest regards,
Kanit Sangmookda
General Manager

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909 - 915 of 1,287 reviews

Reviewed October 11, 2013

We stayed 4 nights at this hotel in Sandakan and the hotel blew us away. The price of the rooms compared to the service and quality of the rooms was impressive. Rooms were spacious and comfortable with an in room fridge. The staff was friendly and went out of their way to be helpful. They gave us an early check in as well as a room with a great view and the staff helped us book tours and recommend local restaurants to try as well. The location is great as well, as their is a mall with a grocery store behind the hotel, and their is a huge market next door you should check out. The best food we had in Sandakan is actually at the restaurants along the waterfront next to the hotel.

On the negative side there were a couple things we felt could be improved. Breakfast had a few different options but we were not really impressed with the taste/quality of the food. The bar was ok and we enjoyed the live music, but cocktail options were lacking and my wife felt they could be improved.

Overall though we were very very impressed with this hotel. Compared with the other hotels we looked in while in Sandakan we felt the 4 Points was hands down the best hotel option in Sandakan!

Room Tip: Go with the Executive/Club Level Rooms as their views are amazing and you get a full bath and shower...
See more room tips
  • Stayed: September 2013, traveled as a couple
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Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

We stayed one night after our 2 night, 3 day Safari. Club room was spacious with great views. Great pool , however no umbrellas which was odd. Check in was slow. Great location and easy to find. Breakfast had lots to choose from but was very spread out.

  • Stayed: September 2013, traveled with family
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Thank LisaB30071963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 16, 2013

Dear LisaB30071963

Warm greetings from the Four Points by Sheraton Sandakan.

We would like to take this opportunity to thank you for your positive comment on our room product and our infinity pool; and we also appreciate your comment on umbrella and breakfast experience as well. In regards to umbrellas by the poolside, we would ensure to put them up most of the time except the time we expect rain coming. As the wind can be very strong during raining time, we are also concerning safety of our guests then we would remove the umbrellas only in this occasion. We have also noted the comment on our breakfast spread and will look into improvement actions.

Once again, thank you very much for staying with us and sharing your feedback in hear. We will look foward to welcoming you back to the Four Points by Sheraton Sandakan again in the near future.

Warmest regards,
Kanit Sangmookda
General Manager

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Reviewed October 5, 2013 via mobile

Great choice upon arriving in Sandakan, probably the best and only quality choice. That's a good start for many tours in the rain forest. Sepilok is 45 minute by taxi for RM 40,00.
The water village tour start from the jetty just beside the hotel

  • Stayed: October 2013
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1  Thank inviaggioin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 16, 2013

Dear inviaggioin3

Warm greetings from the Four Points by Sheraton Sandakan.

Thank you very much for sharing your positive comment in here. We are glad to hear that you recoginze our hotel as the best choice in town. We hope you had a good time in Sandakan and would look foward to welcome you back to our hotel again very soon.

Warmest regards,
Kanit Sangmookda
General Manager

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Reviewed October 3, 2013

Two miles before reach the heart of the Sandakan Town in Sabah, i can see the "Four Point". I am glad because it not hard to find this hotel. It is one of newly hotel in Sandakan town. Has 26 floors, located in the side of the sea, so this is make the hotel most intrested. Attached a Harbour Mall and MC Donald restaurant. It is very easy to get a local foods at the restaurant nearby or even tourists can enjoy the sea view while eating along the sea side restaurant.

The hotel staffs were very friendly and helful. Room is very clean and I am very satisfied with the service. But i didnt comfort for there was no wash room sandal provided!

  • Stayed: September 2013, traveled with friends
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Thank Millah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 25, 2013

Dear Millah A,

Warm greetings from the Four Points by Sheraton Sandakan.

We would like to take this opportunity to thank you for your review about our hotel and our location sharing with others in here. We are pleased to here that you enjoyed our room and service from our staffs. In regards to wash room sandal, we do have the item available upon request. In your future stay with us, please do call our service center to delivery to your room right away.

On behalf of our team, we are looking forward to welcome you back to the Four Points by Sheraton Sandakan again in the near future.

Warmest regards,
Kanit Sangmookda
General Manager

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Reviewed October 3, 2013

2 nights stopover in a Club Exec Room, fabulous room but a little odd having a huge window between bathroom and bedroom, excellent service, check in was a breeze and Jayson was very helpful, club lounge lovely, breakfast was plentiful and hotel location was brilliant.

  • Stayed: October 2013, traveled as a couple
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1  Thank Melanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 16, 2013

Dear Melanie T,
Warm greetings from the Four Points by Sheraton Sandakan.

We are pleased to hear that you had enjoyed your stay at our hotel and had excellent experience in breakfast and check in service. On behalf of Jason and also our operation team, we would like to thank you for your kind words and compliments.

We look forward to welcoming you back to the Four Points by Sheraton Sandakan in the near future.

Warmest regards
Kanit Sangmookda
General Manager

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Reviewed October 2, 2013

Stayed here for 4 nights last month on business. This is a very new hotel, only about 1.5 yrs old. I stayed in a deluxe seaview room and the room is very nice. Bit small though, but good enough for 1 person. It's also connected to the Harbour Shopping Mall. Very convenient. And security is good, as you need a keycard to get to the room floors. A lot of hotels in Sabah don't have this feature.

But I think they could improve on breakfast. Stayed for 4 nights, the breakfast everyday is exactly the same. And I have not stayed in a hotel before that its kitchen can't cook a decent scrambled eggs. I almost wanted to go into the kitchen and cook it myself. It was that bad.

Would I come back? Yes.

Room Tip: Get the seaview rooms
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  • Stayed: September 2013, traveled on business
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Thank Erein_Nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 16, 2013

Dear Erein_Nic

Warm greetings from the Four Points by Sheraton Sandakan.

We would like to take this opportunity to thank you very much for valuable feedback about your experience at our hotel. We will certainly look into improving the variety of breakfast items and rotation of the menu to enhance experience for guests who stay multiple nights. And it was depressed to hear about your scramble eggs experience as well. We will ensure our associates are well trained in cooking the eggs moving forward.

Once again we are really appreciated for your input and this would keep us better in quality in the future. On behalf of our team, we would like to welcome you back to back to the Four Points by Sheraton Sandakan in the near future.

Warmest regards
Kanit Sangmookda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 33 Hotels in Sandakan
Price Range: $55 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Official Description (provided by the hotel):
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia

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