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“Great Hotel, Fantastic views”

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Four Points by Sheraton Sandakan
Ranked #1 of 32 Hotels in Sandakan
Certificate of Excellence
Gold Coast
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Hotel, Fantastic views”
5 of 5 bubbles Reviewed March 26, 2013

Stayed four nights recently. The hotel is new and clean with fantastic views. I was on the 23rd floor and overlooked the harbour and town. Could not get enough of that view. The staff are very attentive and friendly. I contacted the hotel prior to arrival and they arranged for my private tours of all the local attractions I wanted to see and I was not disappointed. The rooms are very clean with high ceilings and great bathrooms with very good amenities. the pool was very refreshing. Access to the business centre was made available to guests. The breakfast was great. Do not hesitate to ask for anything at the breakfast they will cook it for you. My only criticism the evening dinner menu. The chef seems to have a problem cooking the food on the menu. My suggestion if to change the menu to suit the chef. Happy hour was so good and I met some great people. The hotel is situated right on the harbour next to the Central Markets and walking around the town is very easy. Having stayed at this hotel I would recommend it and should I every go back to Sandakan I will definately stay at this hotel again.
Loved it.

Room Tip: Check into an Executive Room. You get access to the Executive Loungeroom, Happy Hour and refreshing...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaylynGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, April 4, 2013
Dear KaylynGoldCoast,

Greetings from Four Points by Sheraton Sandakan.

Thank you for staying with us at the Four Points by Sheraton Sandakan. We thank you for taking the time to share your experience.

We are glad to hear that overall you had a great stay with is and especially enjoyed the spectacular views, the staff as well as the freshly prepared breakfast offer.

On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Best regards
Syntio Camilleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (304)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Kota Kinabalu, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 22, 2013

Stayed for 2 nights and ENJOYED the whole entire stay. Great service. Amazing view from the pool and the coffee house on level 13. Be sure to ask for those amazing curry puffs - they're not on the breakfast buffet table. Good bed, Free Internet and spacious lobby. Staffs are very attentive, except the ladies at the front desks that could use more smiling (they're a bit shy). I will definitely return to 4Points Sandakan for the great location and the amazing view.

Room Tip: Even numbered rooms facing the jetty give the best view
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, April 4, 2013
Dear Adam A

Thank you for choosing to stay with us at Four Points by Sheraton Sandakan recently. It is indeed a pleasure to have you staying with us.

We would like to thank you for overall comments. Guest comfort and satisfaction are of the utmost importance to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodation.

Nevertheless, thank you for showing a great support towards our hotel by choosing to stay here again for your next visit. We continually strive for Operational Excellence and you may be rest assured that we will be continuously improving our facilities and services to maintain Four Points by Sheraton Sandakan as your preferred Hotel in Sandakan, Sabah.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours Sincerely
Syntio Camilleri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

We have been waiting for this new hotel for years, and finally this comes true. We stayed in this new 'Four Point - Snadakan' from 9 Mar for 6 nights and we feel so relaxing.
- attentive front office staff
- nice swimming pool with great view
- free wifi through out the hotel premises
- great buffet breakfast with varity of choices
- nice guest rooms with great view
- easy access to shopping mall (connected with lobby level, in which hotel guest need to use their own key card to enter the hotel from the mall side)
- next to Central Market, in which you can buy good dry seafood & fresh fruit in market ground floor, chinese soup noodle & fried noodle on the top floor. Taste good and cheap as well.
- Both 'Roti' shop behind the hotel are great, named 'JJ' and 'Curry House'
- Mcdonald Restaurant just round the corner of the hotel

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhiskyBoy_HKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, April 4, 2013
Dear WhiskyBoy_HKG

Greetings from Four Points by Sheraton Sandakan.

Thank you for choosing Four Points by Sheraton Sandakan for your recent stay. We are greatly appreciate your feedback - it gives us great pride to hear that our guests are having a great stay with us. Your stay and visit experience is of the utmost importance to us. Thank you for all the nice things you have said about us especially the staff attentiveness and hotel facilities – it’s what keeps us going!

We would like to thank you for overall comments. Again, guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodation.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours Sincerely
Syntio Camilleri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

A very nice hotel. Stayed for one night in Feb 2013. Perfect for business. Very clean room with excellent facilities. Even tv remote work perfectly, unlike most hotels I stayed in. The sea front view of my room is excellent. Nice view of the swimming pool also. The pool looks very nice also.

Staff were excellent and polite. Even the bellboy and cleaners were very polite and courteous, keen to know how client feels about the hotel and their service.

Breakfast is unique where they cook right behind the buffet line. Very fresh and hot sausage. Only thing is you may have to wait a little while, unlike other buffet breakfast.

Definitely worud come back to this hotel when return to Sdkn.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RolandOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, March 20, 2013
Dear Mr Roland Ong

Greetings from Four Points by Sheraton Sandakan.

Thank you for choosing Four Points by Sheraton Sandakan for your recent stay.

We are delighted to know that our accommodations and service were to your liking and thank you for highlighting the infinity pool and buffet breakfast especially the freshly cooked breakfast.

Nevertheless, thank you for showing a great support towards our hotel by choosing to stay here again for your next visit. On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Best regards

Syntio Camilleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, Guangdong, China
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

all is good except the wireless network speed. the network speed is a little slow. the same AP point can't be accessed in executive room, seems wired. The taxi fees from hotel to seafood world is about 30 Mrs. you can order a taxi to airport about 30 Mrs.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Newton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, March 20, 2013
Dear Newton L,

Thank you for choosing to stay with us at Four Points by Sheraton Sandakan recently. It is indeed a pleasure to have you staying with us.

We appreciate your feedback regarding your stay with us especially in relation to the wireless network connection. Rest assured that we will look into this issue seriously and take necessary actions to improve our Wifi service.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours sincerely


Syntio Camilleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 8, 2013

This hotels provides excellent service for its customers and in particular they are meticulous. My colleague & I was there and upon check out we left the reception waiting for our transport to airport. There came the reception staff with my colleague's wallet full of cash. I'm truly touched by the honestly of the staff. Do request for seaview / harbour view during check in. Breakfast selection was average but it was compensated with the South China Sea view which was a good trade off!!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, March 20, 2013
Dear Msyen,

Greetings from Four Points by Sheraton Sandakan.

Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Sandakan.

We are delighted to hear that the wallet (full of cash) was returned to its righful owner.

We look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours sincerely

Syntio Camilleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

Without a doubt the best hotel around. Don't be scared off by its immediate five star appearance. We got the three days for price of two which is a little over fifty us per night.the infinity pool- where I am right now is to die for. Boo on lonely planet - sadakan is great. Huge selection of cheap local food. It's fun sitting on the waterfront sipping a cold beer and watching the fishing boats go by. The whole city has been friendly, accommodating and the smiles are contagious. You could stay here take a car trip out to proboscis and orangutans and river trip if you wanted. I'm adventurous but the luxury of the hotel and staff is inviting and addictive. A small piece of heaven- thank you sheraton

Room Tip: Get a corner room if you can with a harbour view- the breakfast is great and worth it too.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this review, March 5, 2013
Dear Laura P,

Greetings from Four Points by Sheraton Sandakan.

Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Sandakan.

We are greatly appreciate your feedback - it gives us great pride to hear that our guests are having a great stay with us. Your stay and visit experience is of the utmost importance to us.

Delighted to know that our accommodations and service were to your liking and thank you for highlighting the infinity pool.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours Sincerely


Syntio Camilleri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sandakan

Property: Four Points by Sheraton Sandakan
Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 32 Hotels in Sandakan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Official Description (provided by the hotel):
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia

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