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Four Points by Sheraton Sandakan
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Reviews (1,326)
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1,061 - 1,066 of 1,326 reviews
Reviewed March 20, 2013

We have been waiting for this new hotel for years, and finally this comes true. We stayed in this new 'Four Point - Snadakan' from 9 Mar for 6 nights and we feel so relaxing.
- attentive front office staff
- nice swimming pool with great view
- free wifi through out the hotel premises
- great buffet breakfast with varity of choices
- nice guest rooms with great view
- easy access to shopping mall (connected with lobby level, in which hotel guest need to use their own key card to enter the hotel from the mall side)
- next to Central Market, in which you can buy good dry seafood & fresh fruit in market ground floor, chinese soup noodle & fried noodle on the top floor. Taste good and cheap as well.
- Both 'Roti' shop behind the hotel are great, named 'JJ' and 'Curry House'
- Mcdonald Restaurant just round the corner of the hotel

  • Stayed: March 2013, traveled with family
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Thank WhiskyBoy_HKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded April 4, 2013

Dear WhiskyBoy_HKG

Greetings from Four Points by Sheraton Sandakan.

Thank you for choosing Four Points by Sheraton Sandakan for your recent stay. We are greatly appreciate your feedback - it gives us great pride to hear that our guests are having a great stay with us. Your stay and visit experience is of the utmost importance to us. Thank you for all the nice things you have said about us especially the staff attentiveness and hotel facilities – it’s what keeps us going!

We would like to thank you for overall comments. Again, guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodation.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours Sincerely
Syntio Camilleri
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

A very nice hotel. Stayed for one night in Feb 2013. Perfect for business. Very clean room with excellent facilities. Even tv remote work perfectly, unlike most hotels I stayed in. The sea front view of my room is excellent. Nice view of the swimming pool also. The pool looks very nice also.

Staff were excellent and polite. Even the bellboy and cleaners were very polite and courteous, keen to know how client feels about the hotel and their service.

Breakfast is unique where they cook right behind the buffet line. Very fresh and hot sausage. Only thing is you may have to wait a little while, unlike other buffet breakfast.

Definitely worud come back to this hotel when return to Sdkn.

  • Stayed: February 2013, traveled on business
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1  Thank RolandOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded March 20, 2013

Dear Mr Roland Ong

Greetings from Four Points by Sheraton Sandakan.

Thank you for choosing Four Points by Sheraton Sandakan for your recent stay.

We are delighted to know that our accommodations and service were to your liking and thank you for highlighting the infinity pool and buffet breakfast especially the freshly cooked breakfast.

Nevertheless, thank you for showing a great support towards our hotel by choosing to stay here again for your next visit. On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Best regards

Syntio Camilleri

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Reviewed March 14, 2013

all is good except the wireless network speed. the network speed is a little slow. the same AP point can't be accessed in executive room, seems wired. The taxi fees from hotel to seafood world is about 30 Mrs. you can order a taxi to airport about 30 Mrs.

  • Stayed: February 2013, traveled with family
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Thank Newton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded March 20, 2013

Dear Newton L,

Thank you for choosing to stay with us at Four Points by Sheraton Sandakan recently. It is indeed a pleasure to have you staying with us.

We appreciate your feedback regarding your stay with us especially in relation to the wireless network connection. Rest assured that we will look into this issue seriously and take necessary actions to improve our Wifi service.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours sincerely


Syntio Camilleri

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Reviewed March 8, 2013

This hotels provides excellent service for its customers and in particular they are meticulous. My colleague & I was there and upon check out we left the reception waiting for our transport to airport. There came the reception staff with my colleague's wallet full of cash. I'm truly touched by the honestly of the staff. Do request for seaview / harbour view during check in. Breakfast selection was average but it was compensated with the South China Sea view which was a good trade off!!

  • Stayed: November 2012, traveled on business
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Thank msyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded March 20, 2013

Dear Msyen,

Greetings from Four Points by Sheraton Sandakan.

Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Sandakan.

We are delighted to hear that the wallet (full of cash) was returned to its righful owner.

We look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours sincerely

Syntio Camilleri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

Without a doubt the best hotel around. Don't be scared off by its immediate five star appearance. We got the three days for price of two which is a little over fifty us per night.the infinity pool- where I am right now is to die for. Boo on lonely planet - sadakan is great. Huge selection of cheap local food. It's fun sitting on the waterfront sipping a cold beer and watching the fishing boats go by. The whole city has been friendly, accommodating and the smiles are contagious. You could stay here take a car trip out to proboscis and orangutans and river trip if you wanted. I'm adventurous but the luxury of the hotel and staff is inviting and addictive. A small piece of heaven- thank you sheraton

Room Tip: Get a corner room if you can with a harbour view- the breakfast is great and worth it too.
  • Stayed: February 2013, traveled as a couple
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1  Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded March 5, 2013

Dear Laura P,

Greetings from Four Points by Sheraton Sandakan.

Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Sandakan.

We are greatly appreciate your feedback - it gives us great pride to hear that our guests are having a great stay with us. Your stay and visit experience is of the utmost importance to us.

Delighted to know that our accommodations and service were to your liking and thank you for highlighting the infinity pool.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours Sincerely


Syntio Camilleri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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