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“Sandakan the hidden gem in Sabah”

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Four Points by Sheraton Sandakan
Ranked #2 of 33 Hotels in Sandakan
Certificate of Excellence
Reviewed December 16, 2012

We visited as a family from the 6th till the 10th of December..stayed 2 nights at Four points...the facilities were great, staff helpful, kids enjoyed the pool and parents had a pleasant conferance...the views were great ..overlooking the harbour and sunset. All in all a very pleasant stay...in a dirty smelly town.

  • Stayed: December 2012, traveled with family
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Thank melanie62Ipoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded December 20, 2012

Dear Melanie62Ipoh,

Greetings from the Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us. We also appreciate your feedback about the infinity pool.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Best regards


Syntio Camilleri

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1,012 - 1,018 of 1,226 reviews

Reviewed December 11, 2012 via mobile

The Hotel room is superb, with excellent sea view and the town itself. Location is very strategic, with many restaurants, and cafe around. In addition, it is located inside the shopping mall. The best so far in Sandakan town, highly recommended and try to get the fair value by internet booking.

  • Stayed: December 2012
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Thank Hans2555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded December 20, 2012

Dear Hans2555,

Greetings from Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four points by Sheraton Sandakan in the not too distant future.

Best regards



Syntio Camilleri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

Wow, what an impressive place. Coming back from a jungle forrest/river cruise tour we approached Sandakan by sea. Sandakan itself is an industrial place and looks pretty much run down. So our expectations weren't too high. However, upon entering Fourpoints Sheraton you are entering a completly different world. Everything was shiny, modern and up to date. The service was impressive and up to speed. Even if you have little time in the hotel, try to go for the pool. It is quite relaxing to enjoy a tip while overlooking Sandakan. 
The breakfast buffet was rich in choice and delecious. We definietly recommend this place as your place of choice in Sandakan. 

Stayed: September 2012, traveled as a couple
1  Thank SFH75x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded December 10, 2012

Dear SFH75x

Greetings from Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

Delighted to hear that you found our service associates friendly and thank you for highlighting our signature breakfast and infinity pool.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Warmest regards

Syntio Camilleri

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Reviewed December 4, 2012

We stayed here for 3 nights & it was a great decision! The hotel has everything you'd expect from Sheraton & the staff couldn't do enough for you!
We didn't eat at the restuarant so can't comment on that but we did enjoy some nice wine & sandwiches in the executive lounge in the evenings.
We found this a great base to visit Sepolik & Labuk bay. Also the tea house is worth a vist.

  • Stayed: November 2012, traveled as a couple
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2  Thank SL840Ta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded December 10, 2012

Dear SL840Ta

Greetings from Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four points by Sheraton Sandakan in the not too distant future.

Best regards

Syntio Camilleri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012

Stayed here for two nights before heading bush. Upon arrival the staff were always smiling and eager to help. Had a sea view room on floor 17, the view did not disappoint, watching the sunset from our room was incredible. They provided an extra bed with no problem since there were three of us. Marlan (I think was his name) on front desk was outstanding in helping us with activities around the town and gave us very accurate information. Overall this was an outstanding hotel, with wonderful rooms, buffet breakfasts, (best thing ever). Could honestly not fault it in any aspect. Thank you sheraton Sandakan.

  • Stayed: December 2012
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Thank Jamstew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded December 10, 2012

Dear Jamstew,

Greetings from Four Points by Sheraton Sandakan.

Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Sandakan. We appreciate your positive comments about the overall stay experience and it’s always great to hear that our guests enjoy themselves during their stay with us.

Delighted to hear that you found our service associates friendly and thank you for highlighting our room and signature breakfast.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Best regards


Syntio Camilleri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2012

Our first impressions of the hotel were impressive. The lobby is very modern and really well designed. Check in was friendly and very efficient and we appreciated the welcome drinks after our taxi ride from the airport.
Our room was again, very modern and had a fantastic view over the harbour and the Sulu Sea.
A nice comfy bed ensured a great nights sleep!
The infinity pool as, others have said is quite spectacular and worth going to at sunset for some great photos.
Breakfast was good and offered a varied selection. As its located on the same level as the pool it also provides great views over the Sulu sea which is great.
All the staff we encountered were friendly and helpful, especially the young bellboy who gave us some good information about the town.
We would recommend this hotel to anyone that is wishing to stay in Sandakan. Its surly the best that Sandakan has to offer!

Room Tip: The higher the room, the better the view.
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  • Stayed: November 2012, traveled as a couple
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1  Thank CAR_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 29, 2012

Dear Car_Uk

Greetings from Four Points by Sheraton Sandakan

Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Sandakan. We appreciate your positive comments about the overall stay experience such as check-in procedure, buffet breakfast at our signature restaurant, infinity pool and specific positive comments about our associates.

We are delighted to know that you had a comfortable stay and rated our hotel facilities and hotel service as excellent.

Thank you once again for the positive feedback. On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Yours sincerely
Mark Ferguson
Human Resource Manager
(on behalf of the General Manager)

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Reviewed November 28, 2012

We stayed for 3 nights during our tours in Sandakan. This is better than to stay any low condition hotel on the river. You can make daily trip from here to all destinations in Sandakan. The staffs were very friendly. Breakfast, bars, pools are 5 star condition.

  • Stayed: November 2012, traveled with family
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Thank kgezgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded December 4, 2012

Dear Kgezgen

Greetings from Four Points by Sheraton Sandakan

Thank you for taking the time to share your great experience with us. It’s always great to hear that our guests enjoy themselves during their stay with us.

Delighted to hear that you found our service associates friendly and thank you for highlighting our signature breakfast and infinity pool.

On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Four Points by Sheraton Sandakan in the not too distant future.

Best regards
Mark Ferguson
Human Resource Manager
(on behalf of the General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Phone Number:
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 33 Hotels in Sandakan
Price Range: $50 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Official Description (provided by the hotel):
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia

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