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“Excellent hotel, great staff, superb location.”

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Four Points by Sheraton Sandakan
Ranked #2 of 32 Hotels in Sandakan
Certificate of Excellence
Reviewed November 6, 2012 via mobile

Stayed here at the end of october 2012. We got a great deal on an executive suite with club lounge access.

The staff makes you feel welcome every time you walk in the hotel. Always in for a friendly chat and the service is excellent.

The room was marvelous. Spacious, clean, all facilities you need are there. The staff even sneaks in at night when you're having diner or a drink outside to fold your towels and order your showergel and shampoo bottles!!

They have the coolest swimmingpool in town, on the 13th floor overlooking the harbor, looks like you can swim off the roof.

Breakfast is a treat. Everything you want, they have it or they'll make it for you!!

Location is good, its in the center of Sandakan, at the harbour. Attached to a shopping center which was half finished when we were there.

If you have the chance to stay here while in Sandakan, do it. Its worth it.

  • Stayed: October 2012
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Thank dhrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 7, 2012

Dear Dhrk

Thank you for taking the time to share your great experience with us. It’s always great to hear that our guests enjoy themselves during their stay with us.

We are delighted to hear that you found our rooms was marvelous, spacious and clean.

I am delighted to hear that you found our service associates was excellent, friendly, and thank you for highlighting our swimming pool.

As for the meal, our kitchen team takes great pride in preparing the breakfast buffet spread for all of our valuable guests.

Thank you for your positive review, and on behalf of the team, I look forward you back to the Four Points by Sheraton Sandakan in the not too distant future.

Best regards


Syntio Camilleri

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Reviewed November 5, 2012 via mobile

We only stayed 1 night here, but the hotel is very nice & new & the bed was very comfortable. The hotel is attached to a shopping mall, but as it is also new, there are not many shops there yet. The hotel is in a good location on the esplanade which also looks like it is being developed, and next to the local shopping area. The pool looked lovely with a great view, but we didn't get a chance to swim. The hotel is about 45min drive from Sepilok & the cab was RM30 to the airport.

  • Stayed: October 2012
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Thank travel_dreamer80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 7, 2012

Dear Travel_dreamer80

Warm greetings from the Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel facilities and location. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

We appreciate your feedback about our spacious, comfortable of your room and the great view of our swimming pool.

On behalf of the team, we look forward you back to the Four Points by Sheraton Sandakan in the not too distant future.

Best regards

Syntio Camilleri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

Stayed here 3 nights before roughing it out in the nature. Excellent service from a hotel of this category.
The hotel is new so everything works and looks great. Staff attentive. The view out to Sulu Sea is great. Even better on the 26th floor where my room was. Food at the hotel restaurants could be improved but probably the best you can find in this parts. The bar manager at the hotel drinking hole tailored some cocktails for me in an attempt to win my peculiar taste buds. Good effort.
The town is a little quiet after 7 so you will need to take a taxi out to find places to dine or visit a night market. During the day, the town is a hive of activities. I liked market next to the hotel. Fishermen come early in the morning to deliver.
The town municipal have to clean up the town and fix up the roads to make it more attractive for the locals and visitors. The roundabouts heading out to the attractions seriously need a makeover.

I liked the horizon pool which had nice views of sunset. Should have stayed here at the end of my holidays instead.

  • Stayed: November 2012, traveled solo
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Thank sakatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 5, 2012

Dear Sakatsu

Warm greetings from the Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

We appreciate your good feedback about our hotel restaurant, bar and pool.

On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of the Four points by Sheraton Sandakan in the not too distant future.

Sincerely


Syntio Camilleri

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Reviewed October 31, 2012

We are just back from staying at Four Points by Sheraton, and highly recommend this hotel. The room was very spacious with a fab view over the Sulu sea. The front desk were especially helpful, they arranged a private taxi for us for the whole day to go to Sepilok, RainForest Discovery Center and the Probiscus Monkeys - three tours in one ! - the driver was excellent and we had him from 9am until 5pm for the bargin price of 200RM (about £40). We really enjoyed our stay and if you bear in mind that Sandakan is a working harbour town, and you don't expect luxurioust tourist facilities, you can't go wrong.
I would like to make a special mention to Juseman the porter (hope I spelt his name correct) he was very professional and always had a smile and cheery word.

  • Stayed: October 2012, traveled as a couple
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Thank LindaFSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 5, 2012

Dear LindaFSurrey

Warm greetings from the Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

We appreciate your feedback about our spacious room and great tours to Sepilok, Rainforest Discovery and Proboscis Monkey.

Thank you for highlighting the excellent service standard rendered by our front desk team. We also will convey a well done to our concierge associate, Jusman for his excellent delivery.

On behalf of the team, I look forward you back to the Four Points by Sheraton Sandakan in the not too distant future.

Sincerely


Syntio Camilleri

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Reviewed October 28, 2012

We have just come back from a long weekend stay at Four Points Sandakan (oct. 25-28, 2012). Being an SPG member and a frequent traveller, we already have in mind basic standards of an SPG chain of hotels. This is a fairly new hotel and thus we have quite an expectation in mind. Let me start with the good points of this hotel. First of, this hotel is in a very good location. It's within the centre of Sandakan. It's close to a lot of shops and it is attached to Harbour Mall- I believe it's the only mall in Sandakan and it's also new so half of the shops are still unoccupied. Hotel is clean and staff are courteous. Food is quite average. They have a nice bar with a pool table and a live Filipino band which were really good. Very nice view too from the swimming pool at the 13th floor.
The lobby is very spacious and has its own coffee shop, executive lounge and a bar. We stayed in an executive suite located at the 23rd floor which gave us a very nice view of the Harbour and the city. Internet is free everywhere in the hotel but it will make you feel sorry for connnecting (if you are even able to). My husband needs Internet connection everytime for his personal business and it is so frustrating not being able to connect and when you are lucky to get e connection, it runs slower than a turtle! This hotel has the worst Internet connection of all the SPG hotels that we've stayed. They should do something about it or else they surely will get complaints from other business travelers.
Now our room I find is small especially the bathroom. The shower is within the bath tub itself. Water pressure and hot shower is very very good though.
The views outside from our room and the restaurant at the 13th floor are spectacular! But they are better viewed from within the hotel. We once went down and had a walk at the bay area at night, and boy how the Harbour stinks like that of the drain! It's a turn off for tourists. Plus across the hotel is a market so the smell from it adds up.
Sandakan is a small city but definitely has a potential and Sheraton should help make it's surrounding more pleasing for their guests. And if you are ever planning to visit Sandakan, Four Points hotel would be the best place to stay because of its convenience and location. And I hope they will fix their Internet connection problems.

Room Tip: Request for a room that faces the Harbour. It's a spectacular view!
  • Stayed: October 2012, traveled as a couple
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1  Thank Veneez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 5, 2012

Dear Veneez

Warm greetings from the Four Points by Sheraton Sandakan.

Thank you for taking the time to share your experiences. It’s always great to hear that our guests enjoy themselves during their stays with us and during their travels and we appreciate your positive comments regarding the hotel services and the hotel facilities.

We appreciate your feedback regarding the internet service, we will look into this matter seriously.

On behalf of the team, we look forward you back to the Four Points by Sheraton Sandakan in the not too distant future.

Sincerely

Syntio Camilleri

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Reviewed October 28, 2012

Stayed at Four Points for 4 days 3 nights in a room with a view of the jetties and a sea view.
Just a comfortable walking distance to the Sandakan Central Market and newly opened Harbour Mall. We could easily get a RM8-10 cab ride to Jalan Buli Sim Sim for mouthwatering seafood fare, RM10 cab ride to Agnes Keith House / English Tea House & Restaurant.
Room was new, clean and nicely furnished - Bed was excellent! - while the no-strings-attached Wi-Fi service was commendable - slow at times, but good enough to surf on what to eat in Sandakan every day. Service was good, however cleaning wasn't really - toiletries, in-room tea and coffee satchets weren't replenished.
Breakfast was fabulous, desserts at Wrapped even more so. Try the pisang goreng (banana fritters), lemon tart and chocolate roll. The al fresco corner at Wrapped had a beautiful sea view and a constant sea breeze.
I would come back to Four Points again if I drop by Sandakan for another round of fresh and cheap seafood binge!

Stayed: October 2012, traveled with family
Thank Charlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded November 2, 2012

Dear Charlie S

Warm greetings from the Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

We appreciate your feedback about our spacious, cleanliness of your room, great breakfast experience at our restaurant and nice desserts at Wrapped.

On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Four points by Sheraton Sandakan in the not too distant future.

Best regards


Syntio Camilleri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2012

We had a wonderful stay here, the Sheraton is right on the waterfront with some good local eateries just a stroll away. The Sheraton had just opened when we stayed and the rooms were spacious and clean with great views. We actually stayed here twice as used it as a base to head to Kinabantagan for a couple of nights from. The first stay was on the side where the pool is, views are excellent from here, the second stay was on the other side, views weren't so good as overlooked a large roof area to the sea but still ok. Service was a bit rough round the edges at times as staff were learning their way, just teething hiccups. Had amazing service from Mohummad the concierge, he couldn't do enough for us and did a fantastic job in organising our river trip. The buffet restaurant does a great dinner if you get tired of going on the street for eating and avoiding the stares. Women a word of warning - make sure you have something over your shoulders and/or your legs covered if you don't want to be leered at : (

Room Tip: Rooms on the swimming pool side have better views
  • Stayed: July 2012, traveled as a couple
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Thank n0rmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsSandakan, General Manager at Four Points by Sheraton Sandakan, responded to this reviewResponded October 25, 2012

Dear Normie

Warm greetings from the Four Points by Sheraton Sandakan.

We thank you for taking the time to post such positive comments regarding the hotel services and the hotel facilities. We are greatly delighted to hear that you enjoyed yourself during your stay with us.

We appreciate your feedback about our spacious, cleanliness of your room and great dinner experience at our restaurant.

Thank you for highlighting the service standard of our staff, these will be addressed via our ongoing training and development programs.

We will convey a well done to our Concierge Associate, Mohammad for his excellent delivery. We are delighted to hear that you enjoyed our buffet breakfast in the Eatery.

On behalf of the team, we look forward you back to the Four Points by Sheraton Sandakan in the not too distant future.

Best regards

Syntio Camilleri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sandakan

Address: Sandakan Harbour Square, Sandakan 900000, Malaysia
Location: Malaysia > Sabah > Sandakan Division > Sandakan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 32 Hotels in Sandakan
Price Range: $50 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Sandakan 4*
Number of rooms: 299
Official Description (provided by the hotel):
Four Points by Sheraton Sandakan is right on a scenic waterfront pedestrian promenade overlooking the Sulu Sea, part of the Sandakan Harbour Square, which offers an indoor marketplace and retail shopping mall within the new Sandakan CBD. ... more   less 
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Also Known As:
Four Points By Sheraton Sandakan Sabah, Malaysia

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