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“Got my diving itch satisfied”
Review of Dive The World

Dive The World
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Attraction details
Owner description: Sipadan diving experts. We are a diving travel agency with local expertise in Sabah. All you need to choose and book your Sipadan resorts or liveaboard at prices no more, and sometimes less, than booking direct with the operators. Sipadan, Mabul, Kapalai, Lankayan and Layang Layang dive resorts. Plus Sepilok and PADI dive courses in Kota Kinabalu.
Reviewed July 1, 2012

This was my second booking with Dive The World (DTW). Both have been great experiences.

This time I went with the Seaventures dive rig off Mabul Island and half an hour from Sipadan. All the arrangements made by DTW worked out as planned.

Pros:
Got a discount for being a returning customer.
Fast responses to email.
Good choice of resorts.
Cons:
Can't say there is one for me.

Thank SharkinTaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
divetheworldwithus, Manager at Dive The World, responded to this reviewResponded January 30, 2013

Awesome review. We couldn't write a better one ourselves! (like other companies do). Hopefully you'll come and be scratched by us a 3rd time.

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"marine life"
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in 41 reviews
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in 12 reviews
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49 - 53 of 72 reviews

Reviewed May 1, 2012

Dive The World (DTW) booked Borneo Divers Mabul Resort for our diving trips to Sipadan.

My reviews are as follow:

GOOD
- fast email replies
- presented great range of resort dive packages
- provided many payment options
- booking went well and smooth
POOR
- sales rep quoted me wrong rates twice
- (don't know if fault lies with resort or DTW) the pick up driver at the airport was not aware that there were 3 of us

Thank ChinYeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2012

Having been presented a great range of packages from Dive The World my wife and I selected Borneo Divers Mabul.
Using the reviews here on trip adviser we knew the the facilities are old and a bit run down but its all about the diving so Borneo Divers appeared to be value for money and we weren't disappointed. The diving at Sipadan was as great as everyone says and diving around Mabul and Kapalai was surprisingly good.
Our intro dive was at the house reef and I did not take my camera as I was not expecting much, dumbest thing I did, two of the biggest cuttlefish I have seen and not a photo to prove it and much much more all on the house reef.
Food is what you would expect on this budget, dive crew go out of there way to ensure you enjoy your dives, the facility is set up to be quite social so you all tend to catch up and share stories and photos at the end of the day over dinner and a drinks.
Would be happy to use Dive The World again and Borneo Divers Mabul.

Thank Hugh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

We booked our dive trip to Sipadan staying in the Kapalai Dive Resort in a group of 10 people, Dive The World organise for us and it was well organised. We had very good experience with this agent and definitely will use Dive The World on our next dive trip.

Thank QCheung118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
divetheworldwithus, Manager at Dive The World, responded to this reviewResponded April 13, 2012

Hi Queenie,
Thanks for the review. Glad you had a good time and it is great to hear you will be using our service again. Lots of places to choose from. We look forward to hearing from you when you start making plans for your next diving adventure!

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Reviewed March 28, 2012

Other times I organized trips with internet agencies and I am always found it good. This time is not been that way. I booked a Sipadan liveaboard in the Celebes Explorer. Before departure there were: delays in responses by e-mail,the agent was unable to send the voucher booked trip, but I received the request to fill out the questionnaire satisfaction when I had to leave yet ..... What more severe after having written that the transport from the airport in Tawau to Semporna was included, on my arrival I have not found anyone to pick me up.!!! And I was travelling from 24 hour from Italy.............................................................

4  Thank AAnto_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
divetheworldwithus, Manager at Dive The World, responded to this reviewResponded April 3, 2012

Hello Antonella, Thanks for your review. Even though it was a bad one, we want Tripadvisor to be an honest reflection of our customers' experience with us. Unlike other businesses on Tripadvisor, all our reviews are genuine.

Sorry that you feel disappointed with our service. I have checked with our sales staff and would like to make 1 or 2 points of clarification.

You mention delays in response to your emails. One of the best things about Dive The World (according to customers) is our speed of response. In this case we sent several emails to you on more than one occasion, as you said you did not receive them. I do not know why you did not receive them in your inbox. It may be that they were caught in your spam filter. Similarly your confirmation was sent on 16 Dec - again we cannot know why this did not make it into your inbox. It really helps if, after initial contact, our customers add our sales person's email address their safe senders list.

In relation to your pick up. All guests are transferred from the airport or hotel to Semporna where they are then taken by speedboat to their Sipadan resort. You arrived and overnighted in Tawau and, as was included in your package, you were transferred from your hotel to Semporna. There was no inclusion of an airport to hotel transfer the day before the start of your package. I can understand why your misunderstanding caused you frustration on your arrival.

So, again, we are disappointed to hear you did not feel our service was great. Most customers do and we always strive to ensure their satisfaction. Maybe if you were to book again with us and use your 5% returning customer discount you might change your mind. :)

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