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Hornbill Resort
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Reviews (32)
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19 - 24 of 32 reviews
Reviewed August 15, 2013

Bed is so bad n bed sheet so smelly. Toilet so dirty n cannot use n also cannot flush. The ceiling damage. Service very poor. Chalet looks scary n very creepy. Chalet is full of Mosquitos. Bad experience...........

  • Stayed: August 2013, traveled with family
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7  Thank LangBuana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this reviewResponded April 4, 2016

Dear LangBuana,

Greetings from Hornbill Bay Resort.

Thank you for your stay at Hornbill Bay Resort and sharing this review. We are sorry to hear you felt underwhelmed by our facilities. Rest assured remedial actions have been taken.

We value your feedback; both pros and cons, and strive to continuously improve our guest experience.

Thanks once again for staying with us and we look forward to welcome you back for a more comfy guest experience.


Regards,

Izzat Ibrahim.
Resort Manager.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

Hornbill will always be in our Heart, last visits June2013 the staff was great a young n pleasant man... offered us the rooms at affordable price compare to others at the peak school holidays there no rooms available in the island, However to my disbelief without any additional charges, he helped us to arrange room for my family that night. We are planning for a holiday in Dec again

  • Stayed: June 2013, traveled with family
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5  Thank Geethz373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

For RM150 room for a four, it was great value with the superb locations and spacious and clean room.. Don't xpect the JW Marriot. But basic amenities with charming cottage feel is one nicest resorts to stay.. Dato 'M has done many changes to the hotel services before and now..

  • Stayed: March 2013
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3  Thank muhamadkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

bedsheet is so smelly n sandy.toilet is so dirty.cheap n thin towel also not clean.there is only one lamp can be use in your room n it is so dim.the small tv also cannot be use because the pic keep on going up n down.sewage is overflow n its juz beside the staircase that u gonna use to get to your roomand the management juz dont care.the staff also try to cheat by giving the hillview room although you paid for the seaview room and the reason is they dont have room.after you ask for your money back then they immediately have seaview room for you.they dont even have kettle or hot water for customer.dog is everywhere.the wall is so thin n you can even hear your neighbour snooring beside you.there is many mosquito in and out of your room. its juz a bad experience for me n family. please please please dont stay there. the price is not worth it for the customer.

  • Stayed: July 2013, traveled with family
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6  Thank cysha31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izzat_Ibrahim, Manager at Hornbill Resort, responded to this reviewResponded April 4, 2016

Dear cysha31,

Greetings from Hornbill Bay Resort.

Thank you for your stay at Hornbill Bay Resort and for taking the time to share your detailed review with others. First of all, please accept my sincere apology for your unpleasant experience.

I took serious note of the details mentioned in your review and will use those details and examples for our training purposes and see what can be done.

Since the last 2 years, a lot of things have been done to improve our guest experience.

1) All CRT TVs have been replaced with new LCD TVs in all rooms.

2) Newly renovated 56 rooms, pool view.

3) Currently, we are replacing old bed linen with the new one.

4) We are replacing the dim light inside the room with brighter LED lights.

5) Continuous staff training, which focuses on guest-resort relationship.

Again, please accept my apologies for your experience with us. I hope that I have another opportunity to provide you with the positive experience that we promise in the future.


Regards,

Izzat Ibrahim.
Resort Manager.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

I stayed for 4 days last December 2012 the hotel management are very friendly, value for money especially Dato M... i have been informed the change of management team... for malay tourist is good place to stay and is the 1st hotel in telok nipah and fronting the beaches 1minutes... compared to other chalets n resorts here.. i will say this is the best.

Room Tip: Take the hill view
  • Stayed: December 2012, traveled with family
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3  Thank muhamadkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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