I always try to be professional as I could in all my reviews. Stayed 2 nights at Sri Sentosa Chalet Kg. Mukut, Tioman with my friends & their kids. 38 person in total. Sri Sentosa Chalet could be a perfect place for us. The village is peaceful, nice long beach & cooling river next to our rooms.
BUT the owner/operator screwed it. This is the first time I/we been treated this way. I can say they have no manner & horrible hospitality toward us. We're feel unwelcome. Maybe because we are local people (Malaysian). They keep bragging about foreigner customers & show off how good is their children are (like we're really care).
After we get off from the ferry, I looked forward to meet the operator/owner at Kg. Mukut jetty. We met Aisyah & Zamros. Not event a single word welcoming us, instead Aisyah's first sentence to me was "you're very unorganised !" .....blaming me as "unorganised" because I did not advise them about our ferry schedule to them and keep babbling blaming me. I did email them earlier about our check-in date & check-out date and as operator they should aware about ferry schedule and its not my problem.
Booking process was not convenience, they don't reply email quickly. You need to call them. We are not getting exactly what we booked at the end. We have to agree because they are seem kind of up-tight to us and we already paid 50% as deposit earlier. We don't have much choice.
They keep remind us about chalet rules like we are too stupid to understand.
There are common area in front of our chalet rooms. nice area to hangout with friends. They switch off the light at night and we have to pay RM10/night to light up these common area. It's like you book a hotel room and you have to pay the extra RM10/night just to switch on the light.
Young staffs are not friendly, especially chalet owner's son. He don't show respect to us as a guest. He is kind of cocky when he speak to us.
The rooms was kind of bit run down and the water heater was not functioning, but we don't really mind about that, as long as they show us a little bit of respect. I/We will never coming back to Sri Sentosa Chalet again.
Not recommended, especially to local guest. they kind of double standard between foreigner & local guest.