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“Good view, nice staff, abysmal breakfast, convenient location.”

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Shahzan Inn Fraser's Hill
Ranked #3 of 6 Bukit Fraser B&B and Inns
England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good view, nice staff, abysmal breakfast, convenient location.”
2 of 5 bubbles Reviewed February 12, 2010

Great view from balcony. Room furnishings very tired and patched. No plug in washbasin but good shower with efficient hot and cold. Breakfast pretty bad, very poor selection of cereal, no fruit, fruit juice diluted until it was impossible to determine of what it was supposed to taste. very poor quality margarine - no butter. Omlette OK. No safe in room. Staff delightful, very cheerful and smiling. Evening dining ok.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HOPPY22_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
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    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Malaysia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed December 7, 2009

Friendly receptionist.
Rooms is quite ok. Beds are clean, Bathroom is well maintained although there are some yellow spots, Cold at nite and the early morning.
Breakfast, nothing special but at least still can be eaten.
Location is very good because it's near the town area.

  • Stayed December 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ninavicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 3, 2009

Fraser hill is a lovely place to visit, coozy and fresh air, beautiful forest and many pretty bangalows and houses which very much british.
As compare to other highlands such as Cameron and Genting, Fraser Hills is obviously very less commercialized, in other words, it also mean that time up there will be quite bored if you are not really a nature lover.
This hotel provide basic accomodation, the room is clean and comfortable but I am sorry to say that the hotel staff were some how not very well trained and speak very minimum English, service is slow . Very minimum choices for breakfast. I booked a golf view room that come with 1 king size bed and cost me around RM160 a night + breakfast for 2.
But however, with a second though, we are here to Fraser Hill to enjoy the fresh air and beautiful natures and it's not fair to expect something like a five star hotel standard here.
Overally I still feel ok with this hotel as it offer a very nice view over the town and golf course. I enjoyed reading right infront of the balcony with my gf seeing cloud flying pass.
For those who stayed in tropical country, it's recommended to here to enjoy the coosy air which maintan at 18~20'C all the time. I feeled relaxed by listening to bird singing and a day escaped from my urban life. By the way, when u r in Freser Hill, who will stay in the hotel for the whole day?

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TanSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 16, 2009

I can only guess this hotel saw better days 15 - 20 years ago. The halls smelled of mildew, the room are in desperate need of refurbishing, the sheets were dirty, and the buffet breakfast seemed to contain what could only be described as leftovers from the night before (sweet and sour chicken, some type of meat with pepper for breakfast ?!?).

Staff, however, was accommodating and the condition of the hotel is not their fault.

Would not stay here again. It spoiled what is otherwise a lovely spot.

  • Liked — Location
  • Disliked — Everything but location and staff
  • Stayed February 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank SincereTraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bukit Fraser hotels

Perak
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed December 15, 2008

Stayed there for 2 days. Booked a room with golf course view for RM207 per night with 2 single beds. I had a good first impression of Shahzan Inn compared to other hotels in Fraser Hill. However, the door lock was jammed and we had to call the maintenance to open the door for us. Even though the maintenance person was very attentive (he changed the door lock for us in less than 20 minutes, instead of using some sort of metal key card, he changed it with the keys that we usually use at home), the hotel management should ensure that this thing doesn't happen now and again. Anyway, the staffs are very courteous and friendly.

We got free breakfast for two persons in their coffee house. The choices of food for buffet breakfast was very limited. My brother had to take another meal of breakfast outside since he had a large appetite. There are only a number of stalls selling food and only a small mini mart. So, those who plan to visit Fraser Hill should bring more food with you. Of course you can dine in the hotel's coffee house but I find the price is ridiculous.

Anyway, those who are not nature-lover, please do not stay more than 2 days because there are not much to be explored. From the information I found in the web, visitors can do certain activities like boating at Allan's water, bird watching and they even have strawberries over there. However, I found that we cannot go boating because they are currently renovating the place. To watch birds, you have to go by foot and hike the hills using a trail. And the strawberry park was closed! Oh yes, and also the botanical garden if I'm not mistaken, it was closed tight! Since I didn't enjoy jungle trekking, I spent 5 hours to explore every road in Fraser Hill. You can see many old bungalows, some are very well kept while others are left unkempt. The place is really cold especially at night and early in the morning. So make sure you bring your sweaters to keep you warm.

  • Liked — Easy access since it is located near to the Gate
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank aeyreinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuala lumpur
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed July 21, 2008

Stayed here for two nights in July 2008. Overall, the reception and hotel staff were helpful and friendly. They had a number of trainee staff who were eager to please. Rooms were clean, and the amenities adequate. The included daily buffet breakfast was ample. We enjoyed our stay at the hotel. The rate we paid was rm110 nett per room per night. Fraser's Hill is a great place for birdwatching, and since there is little else to do, don't forget to bring along your binoculars.

  • Liked — location near the golf course
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wongpk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed December 2, 2007

I have stayed now and 2 years ago in this hotel when it was newly reopened and they asked at that time 110.-
The top floor and the lobby were than newly renovated. The lift smelled already moldy. this is still the case. Lift with carpet all around will always smell in this climate.
The hotel is the former Merlin Hotel and now owned by the Pahang Royalty and a real shame to their name.
As usual in Malaysia, maintenance has to be cheap and so is the entire hotel in the class of the income level of the staff.

I was in Frasers this weekend and was welcomed by cheap illegal Malay roadside stalls on the parking lot giving the entry of Frasers a cheap flee market image. The tourist office is closed on Saturday. The Mosque is far too loud, but the Malay population living mostly in the ugly police quarters doesn’t hear it. For that the mostly non-Muslim visitors are pestered with it.

Frasers is missing decent clean accommodation in the RM20 to RM50 range like in Cameroon. It is also missing nice accommodation in the range of RM50 - RM100. The offerings from the Tourist Office are mostly owned by government and operated by unqualified Malays – hence rotten, poor and moldy.
There are also plenty expensive beds available which are mostly said to be moldy and not worth the price.
Nice Restaurants you cant find. Nowhere can you sit nicely, serene, lean back and relax like you would do in Scotland or Switzerland. Most of the restaurants are government owned and rented to Malays. I found only one Chinese place on the square. All places around the clock tower are cheap places which charge a lot for poor local food. Because none of the operators own them, there is no ownership pride. The same places in KL would be empty and abandoned.
The restaurant at the golf club has closed. Smokehouse Inn is overcharged. Scones and Tea for two RM64 is robbery.
We went to a private bungalow and had there meals and later also tea. Friendly service for next to nothing.

Still I prefer Fraser to Cameroon because it has natural rainforest and is untouched from any industry.
It is definitely a holiday area which is only spoiled by too many big corporate places and empty or poor maintained bungalows. I hope to have soon my accommodation problem solved, by finding a nice small bungalow. I don't like those many empty apartments either. They are sterile and don't contribute to a hill station atmosphere.

Frasers is nice and cool and much closer to KL. It is cleaner than Cameroon and definitely more relaxing and serene. It seems to be predominantly visited by Malays, who do not have an outdoor culture. Instead of enjoying a walk in the cool air, they rather drive through all Frasers and watch it from the car.
Closing the roads for residents only and operating a battery shuttle bus service like in Zermatt would be the thing to make it more attractive for everybody.

  • Stayed November 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Max38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shahzan Inn Fraser's Hill

Property: Shahzan Inn Fraser's Hill
Address: Shahzan Inn Jalan Lady Guillemard | Darul Makmur, Bukit Fraser 49000, Malaysia
Location: Malaysia > Pahang > Raub District > Bukit Fraser
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #3 of 6 B&Bs / Inns in Bukit Fraser
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shahzan Inn Fraser's Hill 3*
Number of rooms: 17
Reservation Options:
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Also Known As:
Shahzan Inn Fraser`s Hill Hotel Bukit Fraser

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