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“Quaint but in need of TLC”

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Ye Olde Smokehouse Fraser’s Hill
Ranked #2 of 6 Bukit Fraser B&B and Inns
Reviewed February 12, 2012

My wife and I drove from KL to the Smokehouse, having booked the hotel based largely on reviews here. We found it pretty much as described by other reviewers - quaint and homely, but in need of much TLC particularly to the actual building.

We started off our visit with the famous cream tea, which we enjoyed and I guess it would be churlish to suggest they should have clotted cream in Fraser's Hill! Dinner was, as others have noted, relatively expensive but actually quite good.

Service throughout was pleasant and attentive, we chatted to the helpful manager on several occasions, and he was happy to talk about the history of the place and made us feel welcome.

Our bedroom was Halcyon 6, on the ground floor. We could hear the people above us, not just moving around but talking - so if that's an issue maybe you should book an upstairs room. Our room was cosy but definitely in need of a refurb. Our shower was hot and strong, although both the shower taps were marked "cold" so a certain amount of trial and error was required!

We walked a couple of the well-marked trails, all the trails have a description at the entrance advising the difficulty etc. of the walk so you can pick ones to suit your stamina. The hotel has a map and before we set out the manager advised us which walks he recommended and marked them on the map.

All in all a pleasant getaway for 1-2 days (no more), and we will certainly return to the Smokehouse!

  • Stayed: February 2012, traveled as a couple
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4  Thank EnglishmanAbroad63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 9, 2012

Our stay at The Smokehouse was indeed a nice experience. We stayed at The Ashley Room, perhaps one of the nicest rooms at The Smokehouse. This hotel is filled with history. We were impressed with details of the decor in each living rooms. At a glance, it was English but when we investigated, the fantastic decors were gifts from loyal guests not just from UK but from europe and around the world. The ambience was simply soothing. We liked our room -The Ashley very much. The weather was very wet, cold and windy when we were there. The temperature dropped quite a bit in the evening and the evening cold wind made our room too cold for comfort but.. our room has a functional fire place! Believe it or not, we got a kick out of keeping the fire alive, using rustic logs and old candles supplied by the housekeeping. Hehe..you don't get fireplace experience in Malaysia! The hotel manager Mr Khaw was a charmer, you feel at home with him, we felt that he added significantly to the nice experience with his impeccable hospitality. We can't say the same about the (non-malaysian) assistant manager who could not even smile when we checked-in and was very abrupt with the do's and don'ts at The Smokehouse. We found out that The Smokehouse was not at all as rigid as he made it. We had breakfast and dinners at this hotel. Overall the food was okay. Phone and internet transmission is very limited here. Something the management should improve on. It is okay not to have phones and tvs in the guest rooms (including in The Ashley) but wireless broadband internet connection should be made available. It is a neccesity in this modern era, it gives guests unlimited freedom to self-entertain without disturbing the privacy of others. The Smokehouse is usually crowded with people during afternoon tea, it is understandable; people come here to spend time with close friends over tea in a beautiful garden in a quiet place, great ambience..and it is close to home..about 2 hours drive from Kuala Lumpur. We will come back :)

Room Tip: Book the Ashley Room!
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  • Stayed: February 2012, traveled with friends
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4  Thank DAAziz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2011

There's nothing quite like The Smokehouse, and the normal rules don't apply. Ramshackle, somewhat run-down, with quixotic service and unpredictable plumbing, The Smokehouse is nevertheless charming. Its significantly due to the place's ye olde worlde ambience - one feels the cares of modernity slip away as one embraces the slower pace of yesteryear. It’s also the weather - delightfully cool & crisp, perfect for lolling around reading books.

The new manager in particular deserves kudos for his attentive & service-oriented approach. We should wish him every success; but hope they don't change the formula TOO much. Its fine just as it is.

It’s my third visit here and, while it is not particularly cheap and is somewhat scruffy, I'll be back. It’s like being welcomed back to one's country home.

  • Stayed: December 2011, traveled solo
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6  Thank RoamingNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2011

The Smokehouse hotel is a lovely old fashioned English country house style hotel in the Cameron Highlands. It has absolutely fantastic gardens which are lovely to sit and read or have a cream tea in with lots of beautiful colourful flowers and birds and butterflies.

We only stayed for one night at the Smokehouse, but we had a lovely time. We were able to check in several hours early to our room which was a nice bonus after a 3.5 hour taxi ride from Kuala Lumpur, then went off to walk some of the jungle trails. Luckily we set off fairly early as we ended up walking through the jungle for almost 4 hours! Even though the Cameron highlands are a lot cooler than the rest of Malaysia, they are pretty hot when you're doing a long walk in the sun!

We were pretty tired after our walk, so in the evening we had a few drinks and dinner in the hotel. The beef wellington (the hotel speciality) was fantastic, and it was nice to have some English style food mid holiday to remind us of home. The next day we visited the BOH tea plantations which are a good visit, although with a fairly scary mountain road to get there!

As the Smokehouse is famous for its cream teas we had one before we headed to Georgetown in Penang the next afternoon, which was very nice. A very pleasant way to end a nice stay.

The hotel is a bit twee, with old fashioned English and Irish music playing in the lounge and the same decor as an old fashioned English country pub, but to be honest that's part of the charm. This is a 1930s ex English colonial retreat in the highlands (and looks like one), which is the reason we chose to stay there. If you want a shiny new glass and steel 5* hotel, this probably isn't the place for you!

Raver & Kat

  • Stayed: July 2011, traveled as a couple
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6  Thank Raver_and_Kat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

Stayed one night, had two rooms. One king size 4 poster, and the other with 2 single 4 posters.

Room look cute enough, but did smell musty. Bedding actually felt a little damp.

It does have very much the look and feel of an English country pub/guesthouse but is tired and in need of a bit of re-decoration.

The staff are helpful and courteous and made the stay a pleasurable one.

The food was a total let down. Whilst the meat for dinner was fantastic, the breakfast was truly awful with croissants as heavy as bricks!

It's not great value for money when comparing it to other places in Malaysia, but cut off in the hills there isn't much competition.

The roads up/down are long and winding and if you get car sick, this is not the place to visit.

I would recommend this place purely on it's charm and fantastic staff - just don't expect modern day standards.

  • Stayed: August 2011
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5  Thank BeverleyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2011

We had a wonderful stay at the Smoke house.
From the moment we arrived we were impressed The staff were very professional with our check in and must say through out our stay.
Our room was in Halcyon Lodge. The room was away from the road and very peaceful.
After we checked in we enjoyed afternoon tea out in the balcony. We also enjoyed our dinner at the restaurant later that evening. All in all I think this was the best hotel with character up on Fraser Hill. Thank you for making our stay enjoyable.

  • Stayed: July 2011, traveled as a couple
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2  Thank butterfly0179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2011

Was quite excited about staying at this much hyped 'English' hotel. But sadly it just ended up being over- rated and over-priced. One of the main minuses was the cold attitude of most of the hotel staff except for the manager, who is probably the only one who cares to offer a smile to the guest. The breakfast was too limited and nothing like the hearty fare I was expecting! But the scones served during tea lived up to the expectations...the high point of our stay:) But I would still recommend a night's stay...if only to enjoy the old world charm and tranquil surroundings.

Room Tip: The cottages offer space and privacy
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Stayed: June 2011, traveled as a couple
2  Thank ShubaKrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ye Olde Smokehouse Fraser’s Hill

Address: Jalan Jeriau, Bukit Fraser 49000, Malaysia
Location: Malaysia > Pahang > Raub District > Bukit Fraser
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 6 B&Bs / Inns in Bukit Fraser
Price Range: $69 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ye Olde Smokehouse Fraser’s Hill 3*
Number of rooms: 16
Official Description (provided by the hotel):
Ye Olde Smokehouse invites you to experience the charm of English countryside and its architecture that will make your stay at the Hill Resort truly memorable. Stay in one of our well appointed rooms/suites furnished with four poster bed, English furniture and antiques. Enjoy the cool climate and tranquility of Fraser's Hill by indulging in our afternoon cream tea with homemade scones, strawberry jam and a pot of tea. In the evening, head to the bar where a real log wood fireplace awaits you. Have a drink and dine in one of the Hill's finest English restaurants. ... more   less 
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Also Known As:
The Smokehouse Hotel And Restaurant
Smokehouse Hotel Bukit Fraser

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