I'm made prior booking for 5 bed family room with king bed. I reach here at 12 and pay for full settlement. I really hope their can speee up with housekeeping since i have been tole the room just been checked out.so we go and have our own tour.2.30 pm i reach here and the room still unavailable.so we just went to swimming pool. 3.20 the roons still not available....and when it's already 3.30 the girl told me she just going to call me.even do i was standing there like a patung.i'm telling them since i'm check in at 3.30 i only will check out at 12.30 tomorrow.they are charging for late check out.once we enter the room is a wrong room.no king bed but 2 single.there's no more room n we have no choice.floor still wet.no cupboard.tv w/o remote.no carpet or even the rag.toilet even worst part.even their blocking the shower but water flow not properly. Really a disaster for us.staff pr totally out, poor service and staff never knows how to saie sorry.
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