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“Fabulous”

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Grand Lexis Port Dickson
Ranked #1 of 37 Hotels in Port Dickson
Certificate of Excellence
Petaling Jaya, Malaysia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fabulous”
Reviewed August 21, 2013

I went with friends and we all had an amazing time. The resort was spotless, the food sensational, the staff friendly and helpful, the beds comfortable, the location magnificent, the spa relaxing and decadent. The professional manner in which the management was fantastic, they ensured everything ran smoothly. The only thing I can fault is that I didn't stay long enough. Since I have been home, I am already planning my return with my family and I can't wait.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasmiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 26, 2013
Dear Guest,

Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We are delighted you have enjoyed everything Grand Lexis Port Dickson has to offer. We surely hope we will have the chance to welcoming you back in the future. Thank you.
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1,189 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 20, 2013

i am not sure about the 5-star tagging, but i had a great time at Grand Lexis during the fasting month...

stayed there for 2 nights, you hardly want to go out with lazing in your private pool a few steps way from the bedroom...

bukak puasa fare was delicious, and so much better quality-wise compared to Avilion PD based on personal experience -kudos to the hardworking chefs and support staff-

5am for 2 days straight, sahur was sent to our room/villa...while limited in choice, the delicious fare enabled us to enjoy sahur decently....sahur is basically having meals before morning prayers for Muslims, to cut a long definition short :-)

while the room price can be steep, the quality is very2 reasonable...i am pleased to report that if you like to stay in, enjoy your very own pool, Grand Lexis offers such an amenity....in malaysia, not many hotels or resorts offer such luxury...

While i readily admit regular maintenance of plants near the private pools need urgent improvements, perhaps less of a chore is to NOT provide plants near the pools to ensure upkeep is manageable without incurring additional costs...

I would go here again, to be honest...

Room Tip: i didnt get the sea view villa/room...perhaps you might want to try such an option
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RIzalAbdullah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 26, 2013
Dear Valued Guest

Thank you for taking the time to share your comment on your recent stay with us. We are delighted to learn that you have had a good experience with us. Receiving positive comments like yourself will inspire us to continually improve our service standard.

We have noted of your comment with regards to the plants maintenance near the pool to which has caused you discomfort. We apologize for the inconvenience caused.

On a lighter note, we thank you for the positive feedback on our product and service standard. We hope to be able to serve you again in the near future. Should you require any assistance on your next visit, please do not hesitate to contact us directly.

Thank you.
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Kuala Lumpur, Malaysia
Level 6 Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 16, 2013

Stayed in the garden villa for 2D1N. Hotel location is good. The room was impressive with in villa dedicated pool. However, the room wasn't very clean and had ants crawling around the toilet and wash basin area. The bedsheets has stain and hair (possibly from previous occupants). The public pool wasn't very big but has a kid's pool with small slides so it's good for the kids. Breakfast was just average for a 5-star standard. The overall service wasn't too bad but comparative with the price paid, the value doesn't really match with the experience.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lutlut7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 19, 2013
Dear Guest,

First and foremost, thank you for taking the time to share your concerns. We apologize that you found your stay here disappointing. We will look in to this matter and improvements will be made in order not to repeat the same mistakes. We regret that we did not manage your concerns proficiently. I thank you again for sharing your concerns and will thrive to improve on our products and services. I hope that you will return and give us another chance to restore your confidence in the Grand Lexis Port Dickson when you visit us again.
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Kuala Lumpur, Malaysia
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 15, 2013

Staying and this resort is all worth it. Everything is nice. From staff to rooms to food to facilities....no wonder they were fully booked when we came.

But it does not look crowded even because they have nicer niceties grounds that guest can linger around. Everything is close by. Shops, Restaurants and many other things. Love it!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidhhlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 16, 2013
Dear DavidhhLee,

Thank you very much for taking the time to share your recent stay experience with us at Grand Lexis Port Dickson.

Customer feedback is vital to the Resort, ensuring the Resort and management team can continually improve our services and offerings.

The team and I look forward to welcoming you back to the Resort soon.
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Dubai, United Arab Emirates
Level 5 Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 15, 2013 via mobile

Stayed for one night only, but had the worst nightmare ever! Not easy to reach to the hotel as there are no signs. Hectic que for check in. Very slow counter staff with poor English language. The safe in the room was faulty (replaced later). WiFi signal was strong but without internet connection, that is due to heavy usage of many guests over a shared single account. A lot of small insects crawl in the darkness inside the room, especially when one suddenly turns on the lights! You should check the toilet seat prior sitting as you don't want any unpleasent crawling things over your body. TV channels poor. Breakfast was horrible, with asian cuisine only and a very long que of people waiting for fill ups. Breakfast hall was dirty with unfriendly staff. The hotel has one restaurant only with very limited choices of asian food. If you wish to use a computer and a printer, ohhh that would be a dilemma. The private swimming pool was nice and cozy. The conceirge staff were efficient. All in all, it was a 3 star hotel expeience and I don't recommend it to anyone at all.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Abusaif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 20, 2013
Dear AbuSaif,

We would like to thank you for sharing your experience with us as such constructive feedback allows us to improve our services. We sincerely regret to hear the shortfalls you encountered during your stay and have reviewed your comments with the rest of the team for further actions. This is not the level of services we pride ourselves in delivering to our guests and hope to have the opportunity to redeem ourselves next time around.We apologize once again and we hope that you will give us a second chance to regain your confidence. Thank you.
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Rome, Italy
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 13, 2013

Definitely the place to be at if you just want to sit and relax. The staff are all very friendly and helpful and constantly ensuring you are comfortable and having a relaxed time. The resort is very well maintained and if you stay at the Garden Wing the in room private pool was just splendid and not to forget the breakfast, tea time and happy hour! A few restaurants to dine from but we dined mostly at the Duyung Restaurant which at nights serves a huge buffet or you can choose ala-carte. The food served definitely had no room for disappointment.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hereisthething
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 13, 2013
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Grand Lexis Port Dickson.
I truly appreciate your very kind words, and am so pleased that we were able to provide you with a truly memorable experience. Thank you for all your lovely comments towards our property, particularly our associates. They are our greatest assets and I am truly pleased to hear that your experiences with them were positive. It will indeed be a pleasure to welcome you back.
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Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 12, 2013 via mobile

Staff here is not bad friendly, I think the front desk staff should go for more training for standard service which resort is rated 5star.
The resort is huge, luckily they provide bugee service to every customer upon request. My 3yrs old son enjoyed to ride on so much. The resort provide many kind sport activities such as beach volleyball, beach volley, archery, bicycle etc. my family have fun with all.
Due to wifi was very weak in the room, my hubby started to feel bore on our 2nd day stay, and he try to look for Chinese newspaper to read but the resort don't provide any of it. My husband try to buy outside when we had our dinner at local restaurant, told by the local people, there was no Chinese newspaper selling at night around. After dinner, we brought our son to the game room to have fun which located at resort level 2. You see the Japanese restaurant & spa massage at the same level. Around 1030pm, my husband found out thr were 2sets of Chinese newspaper in the Japanese restaurant. My husband try to pay or borrow of it, but the staff don't let it happen. It's ridiculous, cos almost closing time hour, the daily newspaper ll become recycle paper tomorrow. (Honestly said, not many customer there even in the peak season)
After that, we went to front desk ask them help my husband borrow from Japanese restaurant, of cause the staff ll not put any effort to get it for you. We always choose 5stars hotel to get 5stars service, but not in grand lexis, may I ask how much a Chinese newspaper cost? Is only rm1.50, usd 50cents...our room charge (deluxe suite) almost rm2k usd600 for two nights only. My husband gt very angry and the resort already spoil our holiday mood. So we had early check out right away after the incident happen( 12at midnight)
We don't want to blame any staff here, I believe is the 5star resort have poor management organisation, all staff were lack of service training.
Grand lexis room rated 3-4stars
Grand lexis facilities rated 4stars
Grand lexis service rated 2-3stars
Overall is only rated 3stars

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathryntgl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandlexispd, Public Relations Manager at Grand Lexis Port Dickson, responded to this review, August 13, 2013
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Grand Lexis Port Dickson.
Your feedback is much appreciated, and I am truly sorry about the associates at Front Desk and Genn, Japanese Restaurant, who practiced no flexibility for your very fair request. Please be rest assured that steps are being taken to remedy the situation. Only through comments such as yours we are able to improve our service delivery and product.

Please accept our sincere apologies for not being able to meet your expectation on this occasion and hope you will give us another opportunity to be of service to you and make it right for your next stay.
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Additional Information about Grand Lexis Port Dickson

Property: Grand Lexis Port Dickson
Address: Batu 2, Jalan Seremban, Port Dickson 71000, Malaysia (Formerly Legend International Water Homes)
Phone Number:
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Port Dickson
#1 Luxury Hotel in Port Dickson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Lexis Port Dickson 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Grand Lexis Port Dickson is a resort styled sanctuary offering unparalleled superior surroundings with private individual pools amidst landscaped gardens in every room. It boasts exclusivity and mystical charms within its ecological surroundings. Grand Lexis is accessible via the north-south Expressway and the Port Dickson-Seremban Highway, and the average travelling time from the city of Kuala Lumpur to Port Dickson takes approximately 75 minutes. Located near Lukut Town, Grand Lexis is just 2 kilometres to Port Dickson Town and is easily connected to the places of interest such as Lukut Fort and Museum, Teluk Kemang Beach and Sungai Linggi Firefly Sanctuary. This luxurious 5-Star resort in Port Dickson features an exceptional collection of well appointed Balinese-inspired villas linked by spacious boardwalks that command a majestic view of the open sea. Grand Lexis offers luxurious accommodation with 317 spacious villas that are equipped with modern amenities such as air-conditioner, flat screen TV, in room safe and telephone. Each villa has a private pool. Grand Lexis Port Dickson offers dining options which serve delicious local and international cuisine at its Duyung Restaurant and Genn Japanese Restaurant. For those who prefer an informal place to meet, there is the Lanun Bar or Pool Cafe, which serve a variety of drinks and hot beverages. Mixing business with leisure, Grand Lexis provides facilities for convention and meetings where the Ballroom and Function Rooms can cater up to 450 guests and is suitable for events, conventions, seminars, wedding functions and meetings in Port Dickson. Take time to rejuvenate your body and soul at the hotel's Lex Spa. Be pampered in diverse selection of service such as massage, body treatment, hand and feet care, Spa facials and exclusive customized Spa program by skilled therapist. Using only all natural ingredients combined with unique treatment techniques, experience unforgettable treatment that will leave the body refreshed and reenergized. Grand Lexis, with its ideal location, amidst the sanctuary in harmony with nature, offers a peaceful environment for guests to stay and travel around Port Dickson. Nearby attractions include Tanjung Tuan Forest Reserve, Rachardo Lighthouse, Tanjung Tuan Beach and PD Ostrich Farm. ... more   less 
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Also Known As:
Grand Lexis Port Dickson Hotel Port Dickson

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