I havent actually stay in this hotel yet but it has already given me a very poor impression even before I managed to book my hotel.
I've tried to ring this hotel (PD office) for more than 10 times within 3 days and no one answer my call from the room reservation dept. For the very last time, it was answered.
The person wasn't very helpful at all and she couldn't speak very good English, so I was transferred to another lady. I was hoping to know more about the promotions available but all I can sensed was she was really impatient and wanting to hang up my phone.
From the very beginning I was quite impressed with the hotel and decided to spend my Xmas holidays here with my friends for a few nights. Now? I've decided to go somewhere else because I don't think I'll get any better customer service if from the very beginning the hotel can't satisfy me even before booking. I am quite disappointed.
I hope the management can look at all these feedbacks and improve on their customer service. Thank you.
- Official Description (provided by the hotel):
- Grand Lexis Port Dickson is a resort styled sanctuary offering unparallel superior surroundings with private individual pools amidst landscaped gardens in every room. It boasts exclusivity and mystical charms within its ecological surroundings. Grand Lexis is accessible via the north-south Expressway and the Port Dickson-Seremban Highway, and the average travelling time from the city of Kuala Lumpur to Port Dickson takes approximately 75 minutes. Located near Lukut Town, Grand Lexis is just 2 kilometres to Port Dickson Town and is easily connected to the places of interest such as Lukut Fort and Museum, Teluk Kemang Beach and Sungai Linggi Firefly Sanctuary. This luxurious 5-Star resort in Port Dickson features an exceptional collection of well appointed Balinese-inspired villas linked by spacious boardwalks that command a majestic view of the open sea. Grand Lexis offers luxurious accommodation with 317 spacious villas that are equipped with modern amenities such as air-conditioner, flat screen TV, in room safe and telephone. Each villa has a private pool. Grand Lexis Port Dickson offers dining options which serve delicious local and international cuisine at its Duyung Restaurant and Genn Japanese Restaurant. For those who prefer an informal place to meet, there is the Lanun Bar or Pool Cafe, which serve a variety of drinks and hot beverages. Mixing business with leisure, Grand Lexis provides facilities for convention and meetings where the Ballroom and Function Rooms can cater up to 450 guests and is suitable for events, conventions, seminars, wedding functions and meetings in Port Dickson. Take time to rejuvenate your body and soul at the hotel's Lex Spa. Be pampered in diverse selection of service such as massage, body treatment, hand and feet care, Spa facials and exclusive customized Spa program by skilled therapist. Using only all natural ingredients combined with unique treatment techniques, experience unforgettable treatment that will leave the body refreshed and reenergized. Grand Lexis, with its ideal location, amidst the sanctuary in harmony with nature, offers a peaceful environment for guests to stay and travel around Port Dickson. Nearby attractions include Tanjung Tuan Forest Reserve, Rachardo Lighthouse, Tanjung Tuan Beach and PD Ostrich Farm. ... more less
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- Also Known As:
- Grand Lexis Port Dickson Hotel Port Dickson