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Reviewed May 7, 2019 via mobile

My family and I stayed there over the weekend. To start , the room wasn’t ready at the scheduled time 1500. They had some welcome drinks and someone to make some flowers and stuff from balloons to entertain the kids.

We noticed the bed sheets were not so clean and requested the sheets to be replaced when we got to our room.

The breakfast area was fully packed on Sunday Morning. Had to wait for the plates to be replenished. Some of the staff were friendly.

Housekeeping was called to tidy the room while we at the beach, when I got back 5 hours later, the room had not been cleaned.
We tried to order items by the pool but there were so many rules and procedures, as if they did not want us to order.

Monday morning there were less than 20 people at breakfast. We thought it would be pleasant. After being seated for a good 5 minutes , no one came to set the cutlery etc for us until we asked for it . The atmosphere was so depressing and all the staff looked dull.

I’ve stayed in thistle many times before , but sad to say this is the worst experience.

The only 2 people who were really sincere and kind were the Indian uncle who helped to register us / helped with our bags and the Kakak at the pool bar with short hair , Asmahti was her name I think.

Date of stay: May 2019
Trip type: Traveled with family
Thank 9MCU4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samm_thistlePD, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 4 weeks ago

Dear 9MCU4,

We are grateful for your continued support but read with dismay that your experience this time round was not a favourable one - please accept our apologies.

Your comments have since been shared with the team and they know what is required of them to ensure that loyal guests and in fact all guests should leave us feeling satisfied.

Thank you for your commendation on the Head of Concierge, Sara and also the Pool Bar staff. They were elated to read your review and we will reward them at our staff annual recognition dos.

Once again, we are terribly sorry to have let you down and if there is anything we can do for you, please do not hesitate to reach out to us.

Yours Sincerely,

Eusebius Samm
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2019

Was there on Labour day. Hotel was quite full. Most of the facilities are well maintained especially the swimming pool. Rooms are clean and well equipped with amenities. Breakfast have many varieties and taste good. For me, Thistle is the place to stay if you are going to Port Dickson because the price are mid range, good facilities, well maintained and feel very relax with the overall view and scenery of the surrounding.

Room tip: Rooms facing the beach should be preferred.
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank 88marvel2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samm_thistlePD, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 4 weeks ago

Dear 88marvel2015,

Thank you for posting your review of Thistle Port Dickson Resort. We are delighted to hear that you enjoyed your time here and have recommended us as the place in Port Dickson to stay - thank you once again.

We hope to welcome you back soon and if you need help with you booking, please do not hesitate to call the Resort or log onto our Web site for best available rates.

Thank you.

Yours Sincerely,

Eusebius Samm
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019 via mobile

Overall good experience. Nice beach & swimming pool. Yummy breakfast, lunch & dinner. Nice spa for massage. Room w basic amnesties. Not a modern concept. With tiles. No carpet. But very comfortable bed to sleep on. BEST !

Date of stay: April 2019
Trip type: Traveled on business
Thank Ainil I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samm_thistlePD, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 4 weeks ago

Dear Ainil I,

Thank you for choosing to stay with us and also for this wonderful review.

We are delighted that your stay to sum up was BEST and hope you would return soon.

Room Amenities to be improved has been taken on-board and we hope when you return next, there would be some noticeable change.

Once again, many thanks for staying with us and we hope to welcome you back soon. If we may be of any help with your booking, please do not hesitate to contact us.

Yours Sincerely,

Eusebius Samm
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Visited with Family of 3 small kids and my wife last weekend on the Family Fun Staycation booked online direct to the hotel website. The overall experience of the online booking process was very delightful and smooth. Unfortunately, the perception of the service concept of Family Staycation was ruined once I arrived at the hotel on 20 April 2019.

The receptionist was unprofessionally served us while busy to arrange for another customer that coming for a teambuilding which has created unpleasant service experience. He hands over the room key card but not provided the cash voucher for dinner, water sport activity and complimentary 20 token coins with clear instruction of the package.

The hotel only has 2 lifts to access upper-level rooms and when I check-in to the room, the hotel a bit rundown with the faulty shower water heater for room 609 that facing the opposite direction of the sea. The bedding arrangement in the room is accommodating with a superb XXXL king bed size and with nice decoration at the wall next to double-decker bed.

The television channels were limited without any proper guidance and some recycle flyers that explain in-room services are used and put on the table. The room having an old furniture design as per pictures in the official hotel website.

The amenities were family-friendly because have numbers of activities rooms such as Lego Room, Toddlers activity rooms, Arched room and small Cinematic room (under renovation during my visit) in order to have a memorable family vacation full with activities for all range of age. This also applies to the swimming pool area which huge and have much range according to specific areas and pool depth (from 0.5 to 2.8-meter depth).

The hotel has a bar swimming pool and 2 restaurants which close to each other. The sea is beautiful and just a few steps from the hotel. They also keep a mini zoo with few rabbit and birds that open to kid for feeding session at 10 am onward.

Overall, I'm happy and feel satisfied due to value for money package for this short 2 days 1-night vacation but if the hotel does the renovation accordingly to some of the facilities such as in room-toilet and also public toilet at the kid's swimming pool area, it might turn my overall rating to a very good hotel. I would recommend for a short family vacation up to a maximum of 3 days 2 nights stay only.

Room tip: Lower level room facing sea is recommended because of the view and limited lift available.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank visitoradvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samm_thistlePD, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 4 weeks ago

Dear visitoradvise,

We are grateful to you for choosing to stay with us and for giving us your comments. While we are delighted that there were elements of your stay which you enjoyed, we would like to apologise for the experience whilst checking in. However, after reading on, I am glad that overall you are satisfied and have given us some pointers to look into which are the condition of the in-room toilet and the one at the pool area - we will definitely look into them and have a plan laid out and hopefully when you return, you'd see some change.

Once again, many thanks for taking the time to give us your feedback and if we may be of any assistance at all, please do not hesitate to reach out to us.

Yours Sincerely,

Eusebius Samm
General Manager


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Reviewed April 21, 2019

We booked the resort at the last minute and we had some special request during our stay, The supervisor incharge, Anne Jaafar was very attentive and accommodating to all of our request. The kids and us had a fantastic 2D1N stay here at Thistle PD. We will definitely come back in the near future.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SyahIrwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samm_thistlePD, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded April 22, 2019

Dear SyahIrwan,

Many thanks for taking the time to review us.

We are delighted to hear that you have had an enjoyable time with us.
I am glad to learn that Anne has done her part in seeing to your needs. We are also glad that your children had fun too and thank you for wanting to come back.

In the meantime, if there is anything we can do for you, please do not hesitate to reach out to us. For your next stay, you may want to browse our Website for latest promotions or call the resort direct to help you with your booking.

We hope to welcome you back soon!

Thank you.

Yours Sincerely,

Eusebius Samm
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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