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“Totally Different Experience with the Online Reviews”

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PRIMALAND Port Dickson Resort & Convention Centre (PRCC)
Ranked #29 of 37 Hotels in Port Dickson
Kuala Lumpur
Level 4 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Totally Different Experience with the Online Reviews”
Reviewed February 22, 2014 via mobile

We, 2 families with toddler & baby spent 2D1N at the resort during 5th & 6th of February 2014. We thought we had chose a wonderful resort after reading the reviews. However we were truly disappointed when we reached.

1. We booked 3 rooms, & requested for 2 King bed, we were told by the reception that all rooms were fully booked (they have altogether 7 blocks of apartments, about 5 floors each), but she would be able to give us a room with King bed but a few floors up than the other 2 rooms. We accepted. However, when we reached our room it was still a twin bed room. Called up the reception & I was told they would call back and let me know but nobody did.

2. The room was small & old & need to undergo a serious maintenance, it looks very very run down (we were at Block A). My friends even found 2 dead cockroaches on the floor in the morning.

3. The water play area is quite big, but looks dirty & looks like it hasn't been frequent for some time. There was 1 pirate ship that were rusty underneath. My baby has a very bad skin flare up after the visit.

4. It was weekday when we went & all the restaurants in the resort were close (because there were not many visitors I guess)

It was a very terrible experience for me. I would never recommend any friend to stay over here.

Stayed February 2014, traveled with family
Helpful?
1 Thank vvlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
    63
    134
    37
    45
    98
See reviews for
194
31
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24
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Petaling Jaya, Malaysia
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 10, 2014

Travelled to Port Dickson from KL this past weekend with my children to have relaxing weekend by the theme park,We booked one day before arriving, very last minute, . Had an amazing stay at the Water theme park.
Room is nice and clean. So close to the water park . Water park is fabulous

Felt compelled to write that review after seeing all the negative ones here! In my opinion that one not the best and perfect but it was ideal one and worth.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank zok_feifei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 3, 2014

It was a last minute plan and most hotels/resorts were fully booked (CNY, 30-Jan to 01-Feb 2014). We spotted this hotel in Agoda.com and managed to read the reviews. Most of the reviews were not pleasant but we booked it anyway.

The day we arrived, it turned out to be a very pleasant experience!!! The frontdesk was efficient despite she's the only one attending to us. The rooms were so clean, so spacious, the bed were so comfortable, the pool was a great....overall it's just great..great..great..!!! It's value for money too!

Moral of the story, sometimes there are too many fussy traveller who want the best but not willing to fork out more. I'll come again to this place - for sure! :-)

Room Tip: Family suite is ideal (Block G) for those family with kids or bunch of friends.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank yanni_ariel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Level 6 Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed February 2, 2014

Booked this hotel for December 2013 stay in September 2013 and on the advice of someone who lives there we cancelled immediately. Since then they have billed my credit card for $83 and will not remove this charge. We have even gone through Best Western head office and they will not respond to them either. My understanding is that they will no longer be a part of the Best Western chain and this is not at all surprising so be very careful before booking this hotel of crooks.
BUYER BEWARE!

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
Thank skybluekid1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Port Dickson hotels

Malaysia
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 31, 2014 via mobile

The review is 50-50, so I drop a message asking a visitor who has been here before. So they were the lucky one.

We are here now, room condition is horrible, AirCon is almost spoilt, NO housekeeping (now still waiting). Only got game room and a water park (yet to explore). No sauna nothing.

Advise - if you want to try your luck, come, else, don't even think about it! Waste of money is one thing, totally spoil the holiday mood is another thing! Worst hotel experience ever!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CasendraNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 29, 2014

I have a few things to complain.
Room -
- Dirty and sandy
- the bed is not comfortable at all with all the spring jotted out.
- the tv is and old fat TV with no channel ( not as publish in advert)
- the toilet no shower curtain & garden hose as a bidet.
- wall is flaking and cracking & wooden builtins is rooting and smells.

I pay for 2 nights online but stayed for only 1 night .make a complain they change me to a room with the same condition but with a flat screen tv that have channels.

Good point .
Nice pool facilities but dirty and very dusty with the construction on going.

All n all not worth the price .add another $80 you can stay at a 5 star hotel .

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pawali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 15, 2014

First impression is the utmost priority......when i walk in , it took them abt 30minutes to attend me. And the house keeping are quite poor. But it was not too expensive. Clean. Ok for moderate budget.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank rajanpillai20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PRIMALAND Port Dickson Resort & Convention Centre (PRCC)

Property: PRIMALAND Port Dickson Resort & Convention Centre (PRCC)
Address: No. 1 PD Prima, Batu 13 Jalan, Port Dickson 71250, Malaysia (Formerly BEST WESTERN Prima Inland Sea Resort)
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #29 of 37 Hotels in Port Dickson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — PRIMALAND Port Dickson Resort & Convention Centre (PRCC) 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
PRIMALAND Resort & Convention Centre (PRCC) is located just 40 minutes from Kuala Lumpur International Airport, KLIA and 90 minutes from the capital city of Malaysia, Kuala Lumpur. PRIMALAND Resort & Convention Centre (PRCC) resides on a prime location along Port Dickson coast, powered by tropical greenery and a breathtaking view of the straits of Melaka. PRIMALAND Resort & Convention Centre (PRCC) combines water base and land base activities, diving options and meeting facilities. The resort offers exhilarating feeling of space and an affinity with the completely large inland sea resort with environment and ambiance of a natural beachfront. ... more   less 
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Also Known As:
Tiara Beach Hotel Port Dickson

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