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“Basic Hotel, Overpriced” 3 of 5 stars
Review of Avillion Admiral Cove

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Avillion Admiral Cove
3.5 of 5 Hotel   |   5 1/2 Mile, Jalan Pantai | Negeri Sembilan, Port Dickson 71050, Malaysia   |  
Hotel amenities
Ranked #5 of 32 Hotels in Port Dickson
Singapore
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Basic Hotel, Overpriced”
3 of 5 stars Reviewed January 1, 2013

Stayed there on 29 Dec.
The hotel is pretty basic. Suggest to go for Vista wing which is the newer wing.
We stayed in room 1813. Room was spacious but not extremely clean. Mugs and water heater was badly stained. Avoid using.
There wasn't any rugs for the bathroom which was pretty dangerous as the floor became very slippery upon contact with water.
The breakfast was terrible. Food selection very limited and flies hovering around the food. Skip breakfast and go for more interesting selections in PD town.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank RaeNgSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, January 2, 2013
Dear Reviewer,

Many thanks for your post on Tripadvisor following your recent visit to Avillion Admiral Cove.
We are sorry that your visit did not reach your expectations on this occasion.

Your valuable feedback enables us to gain a deeper understanding on how the guest experience is perceived, allowing us to learn and grow as a company. I have shared your comments with appropriate Departmental Managers for review and to counsel the team members accordingly.
Kind Regards
Management of Avillion Admiral Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (198)
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English first
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 30, 2012

I was there with my husband and two guests from Europe. They have heard about Port Dickson and wanted to see a bit more of the town and the beach and so we have decided to stay a night at Avillion Admiral Cove.

As we pass the main entrance of the hotel, we were greated by a security guard with a big smile. Good job for the security guards.

No issue on the check-in, we booked two straits studios (which is slightly more expensive than the deluxe), our rooms located at the 3rd floor of the view wing.

The first impression of the room, was spacious and I like the ceiling fan in the bedroom. As usual, you would have a quick inspect of the room. My room, the side table lamp does not work, tv remote does not work properly - reckon it could be a battery issue, a chair has some funny stuff - probably mold, the mattress is a little sunk in in the middle. After our inspection, my guests on the next door already have similiar issues, their chair is totally stained (probably coffee stain), room smells tobacco, tv remote does not work properly, door bell does not work.

After the room inspection, we decided to go for massage treatment so we called the SPA service and later we were informed they can only do 3 guests at 1 time and the booking had been made to 5.30PM and we have to go to the room 1002 for the massage. As we have issue looking for the room 1002 so we headed to the conceirge how we could get to the room 1002. This is when the WHOLE DRAMA happened. We were directed to go to the View Wing, room 1002 was where the message place is. So, the massage will actually take place in a hotel room, when a lady responded to the door, she said there was no massage booking and asked us to come back tomorrow morning at 10AM. There were 2 ladies sitting at the table, eating in the room, you can smell the food in the room where the massage will take place. The two ladies who were sitting inside the room did not bother to greet us and didn't care of the booking and were talking in mandarin that one of the ladies wanted to go home. I can say THERE IS NO SERVICE manner at all. Eventually, we decided not to do the massage, because the smell in the room WAS HORRIBLE!

We went back to the conceirge and told the staff about that, they asked us which massage did we book and they said there were TWO massage 3rd party, asked us who was the guy who confirmed our booking. You can imagine, I repeated myself so many times to explain the situation and not even the hotel staff could resolve this. THEY WERE CONFUSED BY THEIR OWN SERVICE!! THEY HAVE NO UNIFIED COMMUNICATION AND SYSTEM. You can imagine, we wasted our time to resolve the hotel internal process and communication issue! Big shame on the ground management! To me, AS A CUSTOMER, do not care how many service provider you have in your hotel, to me, I call only #5 on the intercome to book for a service!

The swimming pool, sorry to say that many swim with their clothes!!!!! Despite the warning sign was there but it won't work ....

Now come to the breakfast, I can say breakfast was varieties but also messy! Glasses are not clean (with all the juices stain), don't have enough plates to cope with the crowd.

Room Tip: higher floor on the View Wing
See more room tips
  • Stayed December 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank MrsJJOnly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, January 2, 2013
Dear Reviewer,

Thank you for taking the time to communicate your concerns via Tripadvisor. We apologize for any inconvenience you have experienced due to the miss-communication of the massage services arrangement. Please be rest assured that your constructive comments on each element highlighted have been addressed with the team for improvement duly.

Nevertheless, we trust that this isolated incident didn't mar your overall impression of Avillion Admiral Cove. Once again thank you, and the team and I look forward to welcome you back to the hotel soon. Kind Regards.
Avillion Admiral Cove Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Port Dickson hotels

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 29, 2012

My husband booked the Honeymoon Indulgence Package, 27th Dec 2012 to 29th Dec 2012 (2 nights) for our wedding. According to the package, it has includes the below:

· Breakfast for 2 adults [food so so, coffe no taste, no scrumble egg]
· 1 candle light dinner for 2 adults [no candle]
· Welcome chocolate box in room [given 2 pcs choc]
· Full body massage for 2 adults [not bad]

We were looking forward this BUT, there are so many bad and unpleasant experience! We do not receive our welcome chocolate box in room. There is no “Honeymoon” decoration at all in our room… (it’s expecting to have some romantic feel in room as this is Honeymoon package) My husband did call and ask counter about chocolate when we reached (27th Dec), they informed will be ready on candle light dinner, BUT end up we only received 2 pieces chocolate on plate on 28th Dec night after the dinner, 10pm! After my husband asked again at front desk!!! So ridiculous... Box become 2 pcs!!!

Regarding “Candle” light dinner, we’re expecting candle light dinner but it didn’t has any candle on table. Besides that, I ordered Chicken Breast, but it’s not cooked well… it might be the meat too thick... I told the waitress but she's not saying anything,not even apologize on behalf of kitchen! Desert- i think it's suppose a brulee,but it tasted "yucks"...! Cold and 'hard'...

We requested several times for additional 2 pillows. Front desk asked to dial 3 for house keeping, but called 2-3 times,no one answer the call! We went to front desk again and asked for 2 extra pillows!!! Is extremely anoyying keep on requesting the same thing over and over again! Finally we got only 1 and my husband said:"please get us another 1, we requested 2!". After that, We got 2 smelly extra pillow! The bedsheet looks not clean with yellow stains and smelly...


We requested several times for additional 2 pillows. My husband wanted to see manager to complaint about all this but unfortunately we didn’t manage to see him/her. We been told that manager is not free and F&B will give us complimentary on something but what we saw is staff carrying a cake walking around to look for packaging…. We waited for 15-20 mins, decided not to wait for it and move on as we rushing for another date in KL.

We do not understand why our request and enquiry take so long to be responded and attend. It’s a very unpleasant stay for us and has spoilt our memory on wedding honeymoon! We felt been cheated and the money spent is not worth!!!

Sorry to say that we WILL NOT recommend our friends, family, colleagues on Avillion Admiral Cove… if you are considering to stay here, think twice!

But we like the securities in hotel! Very friendly and helpful! This is the only thing we happy with.

  • Stayed December 2012
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
Helpful?
5 Thank CYholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, December 30, 2012
Dear Reviewer,

Thank you for your review and feedback in terms of your experience and the challenges you faced. At Avillion, we constantly review our services and facilities and work towards reducing the impact these issues had on our guests. Your comments have been shared with our respective Executive team members for improvement on areas where we fell short of your expectations. Please accept our apologies. Nevertheless, we hope you will view this experience as an isolated case and continue to support us. We look forward to welcoming you back.

Sincerely, from The Management of Avillion Admiral Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
162 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 stars Reviewed December 27, 2012 via mobile

My husband and i stayed for 2 nights in one of the rooms facing the yatchs and sea. We decided to stay here after browsing their website. Here are some of my views based on our stay there:

Pros:
1. Our room had a perfect view of the yatchs and the sea. We kept our sliding door open for the breeze.
2. Partition in the room provided privacy even when the sliding door was open.
3. The bed was clean,big and extremely comfortable. Even the pillows were comfortable.
4. The layout and overall decor of the room was excellent. The daybed was comfortable and allow us to enjoy the sunset from our room.
5. Private beach was clean and mantained- good for PD's standard.

Cons:
1. Aircond was breaking down every few hours and was missing the flap that controls air output!! Thank god that we were able to open the sliding window for sea breeze. My husband was really upset but since we didnt want to ruin our holiday, we had decided to ignore this.
2. The sliding door at the bathroom was chipped and would hit the sink everytime we open it!! The sink on the other hand was loose that we had to use it extremely carefully.
3. While using the hand towel i was shocked to discover a huge mould at the cabinet. It looked like the wood was rotting and bending.
4. Card key for our room was faulty- took us several attempts to open our door. I told the reception about the problem and they told me to try harder...seriously??!
5. After spending time at the beach and sea, we had to use the service elevator near the parking area to avoid walking through the hotel lobby and reception. There was no seperate access.

For the price i paid, i was expecting atleast a functioning room. Unless the management do something about their mantainance and upkeeping, i will stay somewhere else.

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Norli85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, December 28, 2012
Dear Reviewer,
Many thanks for taking the time to review Avillion Admiral Cove. We really appreciate your kind comments. Our sincere apologies for not meeting to some of your expectations. I like to assure you that we will certainly see to the features and areas concerned for betterment. Meantime, we look forward for your visit in the near feature.
With regards/Management Avillion Admiral Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 25, 2012

Drove south from Cameron Highlands for 3 1/2 hours; thought a 2 nights X’mas break will be great in PD before driving off to Singapore.
Booked a Superior Room and its ample for us with 2 toddlers.
First night was a nightmare where Mrs was on night sentry clearing out prowling toddler roaches. A total kill of 6, with one puberty roach lost in action.
Glad that they shifted us to a better cleaner room almost immediately. Thank You.

Nothing commendable about the breakfast.

The pool water is milky and overcrowed on Xmas day morning. Well, i guess that’s a norm for festive seasons.

Pet farm: For goodness sake, they are gonna be in trouble if i showed the conditions of the rabbits you are keeping to SPCA. Despite that i still allow my kids to touch and caress them.

Activities X’mas: Glad that you guys have Santa and clowns walking around to hype up the kids christmas spirit...

Thank You.

Room Tip: Roaches infested in our room at View Wing 3rd floor.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, December 26, 2012
Dear Reviewer,

Thank you for staying at Avillion Admiral Cove and in sharing some experiences during this stay. We sincerely apologise for the discomfort caused resulting in a change of room. At once, our contractual pest control vendor has been directed to arrest the element highlighted.
As it's our ongoing efforts to improve the condition at our Pets' Corner, your kind comments noted constructively.

Once again, a warm ' terima kasih' to you whilst we look forward to your return visit graciously.

With regards,
Management Avillion Admiral Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed December 11, 2012

This hotel is a typical sad story of great facilities let down by very poor maintenance (ie=poor management). I stayed in the new Vista wing for 4 days in Nov.

It is clear that the owners and designers had put good effort into the furnishing and fittings, the room is spacious and has practical layout, the comfortable day-bed, a useful pantry sink, large washroom, etc. Floors have nicely textured tiles instead of mouldy carpets. Large, bright windows, and decorated in pleasant colors. All as per website pics. The bed is comfortable enough. Cleanliness adequate. Free cabled internet. Great views.

Those are the good parts. Now hear my experience...
Firstly, best to book online. The Reliance booking office (yes, seems they are owned/managed by Reliance) lady was not knowledgeable or interested in helping. Finally, I called the hotel to find out the differences between the various grades of rooms, then booked a Premium room for RM350/night online (it was peak, or you can take advantage of their 2N package for a little less).

Check-in takes a while despite printed reservations. Almost everyone at the front desk looks unhappy..

Upon checked-in, the room had 2 lamps that were not working, an aircond remote NAILED to the wall (but cannot operate the aircond -which genius did this?), washroom taps with missing parts (saw a pic of that here in Tripadvisor), a loose pantry tap about to fall off, a wall plug hanging off the wall by its bare wires(!), water leaks out of the bidet pipe outlet and ponds around the toilet...

It took all of 25 minutes for the Maintenance guy to fix the bigger problems (I kicked him out after that -didn't want to spend my holiday fixing up their hotel), so the question is: All that the housekeeping supervisor has to do is to walk into the room (with eyes OPENED preferably) and see the obvious problems, but why were these not fixed before they put guests in? Ah, that's why this is a sad story...

Food -I only had breakfast there, and the spread as well as the quality of the food is poor. Bread, croissants, eggs and fruit were edible. The rest are best left untouched (usually noodles, fried rice etc were just globs of grease), and the coffee is terrible.

Facilities - crowded pool, small gym.
Adequate parking. (Once, I was trying to get to my car in the rain, and there was no sheltered connecting path, and the porter desk cannot find an umbrella even after 10-15 minutes..perhaps this is really the first time they saw rain in PD..)

So does the General Manager know what's going on? Judging from the hotel's pointless unchanging replies here in Tripadvisor, they have no clue. And many complaints were of similar problems.

Well, should you stay here? The way it is run by the current managers and crew, it will be a matter of time before this nicely designed hotel become another run-down hotel. So perhaps it's still ok to stay there for another few months (at the new wing), after that better be careful about spending your cash here.

Room Tip: Bring your own pillows if you need more than one/person!! Housekeeping would ask supiciously "...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
7 Thank dogtrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, December 13, 2012
Dear Reviewer,

Thank you for taking time sharing some experiences during your recent stay with us.

Your kind review is much important to us in every aspect and we appreciated it very much.

Please be rest assured that we'll scrutinize onto the elements mentioned constructively.

Yours sincerely,
The Management of Avillion Admiral Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gold coast
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 6, 2012

The hotel looks new. Not sure if the hotel is new though.The chairs in the breakfast room are dirty and old. The room's design was nice. The hotel's staff were friendly and attentive. The rooms with nice views are slightly more expensive but should be worth the buck. The best thing about the hotel is the pool. It's beautiful. there are no taxis near the hotel and the hotel is not walking distance (not at this heat) so the reception has to call you a taxi 20 myr to town but only 12 myr back.stay from 7.11.to 10.11.2012 superior room

the hotel has to make money on your taxi

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank pomkraut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AACPORTDICKSON, Manager at Avillion Admiral Cove, responded to this review, December 13, 2012
Dear Reviewer,

Thank you for taking time sharing some experiences during your visit to Avillion Admiral Cove. We've a great pleasure to note that you've had some quality time indeed.

Please be rest assured that your kind review is much important to us in every aspect and we appreciated it very much.

Sincerely,
The Management of Avillion Admiral Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avillion Admiral Cove

Property: Avillion Admiral Cove
Address: 5 1/2 Mile, Jalan Pantai | Negeri Sembilan, Port Dickson 71050, Malaysia
Location: Malaysia > Negeri Sembilan > Port Dickson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Port Dickson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Avillion Admiral Cove 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Avillion Admiral Cove Hotel Port Dickson
Avillion Admiral Cove Port Dickson

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