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Reviewed July 23, 2019

Tsavo West was our last destination of our Kenyan safari trip. We had opted for Kilaguni after reading the reviews on TripAdvisor. It was a good decision. After 12 days of hectic travel, Kilaguni was a welcome retreat. It has breathtaking views of the landscape, with zebras, elephants, and buffaloes coming to the watering hole throughout the day. There is an open viewing gallery adjacent to the dining area. At dusk, the best view awaits the guests. You can order your drink from the bar and enjoy the peace, nature and wild life. The staff at Kilaguni Serena Safari Lodge are very warm and helpful. The rooms are clean and comfortable, with a balcony facing the park and watering hole. The bathroom is spacious and has hot water throughout the day. We wish we could spend a few more days, just to relax and enjoy the view. The dining area is adjacent to the viewing gallery. So guests can enjoy the view during meals. The food served is warm, delicious and wholesome. They have decent spread in the lodge. I would recommend Kilaguni for anyone visiting Tsavo West.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank sbandopadhaya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded July 23, 2019

Dear Sanyukta,

Warm greetings from Serena Hotels,

Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words"Relaxed stay overlooking waterhole "
We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2019 via mobile

The property is in a great location but it is Very Outdated. The website is very misleading. It talks of luxurious accommodation with Penhaligon’s bath products. Well sadly neither of them exist. In this day and age they don’t have Air Conditioning, Very Old Style no Pressure Showers. No In Room Safe. Opd Style Key Operated Room Doors. I felt as though I had gone back in a Time Capsule to the 70’s. Even 2* hotels in India are superior then this. Needs a major uplift.

Date of stay: July 2019
Trip type: Traveled with friends
Thank satyend2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded July 8, 2019

Dear Guest,

Greetings from Kilaguni Serena,

We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the points you mentioned and we have brought this up to relevant team members.
It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2019

Everything was perfect, from the driver who met us at the train station, Isaac at the restaurant and all the staff at the dining area who pulled all stops to ensure that we had a fantastic experience. Rooms are comfortable with breathtaking views of the wildlife. Wish I could stay longer.

Date of stay: June 2019
Trip type: Traveled with family
Thank dunn1990
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded June 16, 2019

Dear Guest,

Warm greetings from Serena Hotels,

Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words"EXCELLENT HOSPITALITY "

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

This was my first stop. I loved the location, service and comfort of the room. I would recommend this lodge to anyone visiting Tsavo. At the water hole different animals come at different times. My high light was seeing a family of elephants at the hole.

Date of stay: May 2019
Thank Sonal S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded June 12, 2019

Dear Sonal,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property location exceptional

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2019

We were a group of 12 (adults and children) that stayed at the Kilaguni Serena on the 12th of May for one night.
The location is beautiful with a open viewing gallery directly facing a waterhole. The balconies in the room have the same view! Unfortunately we didn't get to see many animals come to drink water.
The rooms were spacious for a couple, neat and warm.
The service was great, the staff very courteous.
The food was good, nothing really to complain about.
But the only thing where I was disappointed, was during dinner. Obviously lights were dim, since its an open area and insects are bound to come. But that evening for dinner, there were these insects creeping and falling from all over....on the table and into the food at the counter...I wish they had some some solution/system whereby the food is covered properly or some net system covering the tables.
That would be my only negative for this otherwise beautiful property.

Room tip: all the rooms seem to have the view to the water hole.
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Vaishali0918
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded May 28, 2019

Dear Guest,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.

We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways.
we admit during the rainy season many bugs from the wild are present and is a seasonal problem and that management is working hard to reduce the impact during the heavy rainy season

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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