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All reviews watering hole tsavo west water hole chyulu hills animals coming safari lodge game drives amazing views seating area the food is great stayed longer wild animals drink water national park water buffalo waterhole balcony
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Reviewed June 11, 2019

This was my first stop. I loved the location, service and comfort of the room. I would recommend this lodge to anyone visiting Tsavo. At the water hole different animals come at different times. My high light was seeing a family of elephants at the hole.

Date of stay: May 2019
Thank Sonal S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded June 12, 2019

Dear Sonal,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property location exceptional

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2019

We were a group of 12 (adults and children) that stayed at the Kilaguni Serena on the 12th of May for one night.
The location is beautiful with a open viewing gallery directly facing a waterhole. The balconies in the room have the same view! Unfortunately we didn't get to see many animals come to drink water.
The rooms were spacious for a couple, neat and warm.
The service was great, the staff very courteous.
The food was good, nothing really to complain about.
But the only thing where I was disappointed, was during dinner. Obviously lights were dim, since its an open area and insects are bound to come. But that evening for dinner, there were these insects creeping and falling from all over....on the table and into the food at the counter...I wish they had some some solution/system whereby the food is covered properly or some net system covering the tables.
That would be my only negative for this otherwise beautiful property.

Room tip: all the rooms seem to have the view to the water hole.
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Vaishali0918
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded May 28, 2019

Dear Guest,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.

We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways.
we admit during the rainy season many bugs from the wild are present and is a seasonal problem and that management is working hard to reduce the impact during the heavy rainy season

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2019 via mobile

Incredible!!!
A wonderful stay and experience I had at Kilaguni Serena lodge with Kenya Expresso Tours and Safaris. It's a place worth seeking accommodation, all needs are catered for and the keen attention of the "service men" is great.
You guys are efficient.
Thank you

Date of stay: May 2019
Trip type: Traveled on business
Thank RICHARD O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded May 25, 2019

Dear Richard,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.

We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways.and my staff in your own words""service men" is great.You guys are efficient."

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2019

We booked a one night stay with Ket Safaris and we truly enjoyed our stay here. The lodge was truly incredible, the views are to die for, the food and the staff was awesome as well. We would highly recommend this lodge once you are visiting the Tsavo West National Park.

Date of stay: May 2019
Trip type: Traveled with friends
Thank Spearedna
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded May 25, 2019

Dear Edna,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways.
Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019

We had a perfect Christmas in Kilaguni. One of the best in our life. The atmosphere and service were perfect. Christmas program and food were great. We had a good view to the pool (for animals) from our room and our table. All the Safaris were great and our driver was excellent. We had private safaris for every morning and afternoon, which meant additional cost but was worth it. The hotel has solar power, which means that there is no airconditioning (you don't really need that). If I have to try to find something negative: the mattress was hard and sound insulation wasn't very good.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 32Morten
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 22, 2019

Dear our esteemed guest.

Thank you very much for taking the time to review and share your wonderful experience about your last Christmas stay with us, we are very pleased to hear that it was a pleasant one.
We truly appreciate your kind words about our lodge as well as our product and service. I have also noted that our festive program and menu exceeded your expectations.
I am however sorry that you found our mattress quite hard and the sound insulation not very good, and for that, please allow me to express my sincerest apologies. The Lodge continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,

Simon Muhoro.

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