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Reviewed May 25, 2019

We booked a one night stay with Ket Safaris and we truly enjoyed our stay here. The lodge was truly incredible, the views are to die for, the food and the staff was awesome as well. We would highly recommend this lodge once you are visiting the Tsavo West National Park.

Date of stay: May 2019
Trip type: Traveled with friends
Thank Spearedna
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded May 25, 2019

Dear Edna,

Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways.
Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019

We had a perfect Christmas in Kilaguni. One of the best in our life. The atmosphere and service were perfect. Christmas program and food were great. We had a good view to the pool (for animals) from our room and our table. All the Safaris were great and our driver was excellent. We had private safaris for every morning and afternoon, which meant additional cost but was worth it. The hotel has solar power, which means that there is no airconditioning (you don't really need that). If I have to try to find something negative: the mattress was hard and sound insulation wasn't very good.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 32Morten
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 22, 2019

Dear our esteemed guest.

Thank you very much for taking the time to review and share your wonderful experience about your last Christmas stay with us, we are very pleased to hear that it was a pleasant one.
We truly appreciate your kind words about our lodge as well as our product and service. I have also noted that our festive program and menu exceeded your expectations.
I am however sorry that you found our mattress quite hard and the sound insulation not very good, and for that, please allow me to express my sincerest apologies. The Lodge continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,

Simon Muhoro.

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Reviewed April 18, 2019 via mobile

This place located in Tsavo is something very special well worth a couple of days. Annually we always come back to this place bringing students as their tourleaders, always booked through family company Elida Tours & Safaris.

Built in the good ol’ days facing a waterhole you can sit at the elegant porch and have your tea while you sit and watch lots of wild animals comes to drink, all races at their different times.

At night you can book a wake up in case of lions or leopards and then watch them from the same porch while the water hole now is enlightened.

There is also a nice swimming pool and more. Recommended!

Date of stay: April 2019
Trip type: Traveled on business
Thank JohnSigmundB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 19, 2019

Dear John,
We greatly appreciate your comments regarding your recent stay at the Kilaguni Serena Safari Lodge. It is always a pleasure to receive positive feedback.
We are very delighted to hear that you found our lodge exceptional in all ways. I have noted that you enjoyed the great view of all animals just at our waterhole, our Lodge design and swimming pool among others. We endeavor to ensure that our guest’s expectations are met and exceeded.
It is always our pleasure to welcome you back John. We pledge to continue offering the very best of the Serena Hospitality and Service as we look forward to hosting your guests again and again.

Warm regards,

Simon Muhoro.

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Reviewed April 13, 2019

Stayed here for 3 nights on flying package, hotel is literally 1 minute from airstrip. Have done several safaris in Kenya and this has one of the best waterholes, lots going on both day and night. Viewing could be done from dining tables or spacious veranda. All rooms have view of the water hole and were spacious and comfy.

Room tip: Best view are from rooms on top floor closest to tmain building with restaurant.
Date of stay: February 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank CarlaB3180
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 13, 2019

Dear Carla,
Thank you for taking your time to give such a wonderful feedback about your stay at Kilaguni Serena Safari Lodge.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. I also appreciate that you rated our waterhole as the best.
Thank you once again for sharing and we look forward to welcoming you back soon.

Regards,

Simon Muhoro.

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Reviewed April 13, 2019

We have been several times to Kilaguni serena lodge, for the business, with family and with friends and we have never been dissapointed. The landscape is breathtaking, animals can be see from the balcony, the rooms, the bar and the restaurant all day and all night as they come to the waterhole. The staff is very friendly and the rangers very professional. A must is the Lion rock breakfast and the sun downer.
An excursion to the Mzima springs makes one truly experience some African vibes.

Room tip: Rooms closed to the main building have the best view.
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Jean-Paul D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 13, 2019

Dear Jean- Paul,
Thank you very much for making Kilaguni Serena Safari Lodge your second home in Tsavo West National Park, Kenya.
We truly appreciate your loyalty and continued trust in our product and service. Thank you for your complement of our breathtaking landscape and a wonderful view of our waterhole. I am also delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay.
I will be sure to let them all know how much of an impact they made on your experience as we look forward to welcoming you in not a distant future.

Regards,

Simon Muhoro.

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