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Reviewed April 13, 2019

We have been several times to Kilaguni serena lodge, for the business, with family and with friends and we have never been dissapointed. The landscape is breathtaking, animals can be see from the balcony, the rooms, the bar and the restaurant all day and all night as they come to the waterhole. The staff is very friendly and the rangers very professional. A must is the Lion rock breakfast and the sun downer.
An excursion to the Mzima springs makes one truly experience some African vibes.

Room tip: Rooms closed to the main building have the best view.
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Jean-Paul D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 13, 2019

Dear Jean- Paul,
Thank you very much for making Kilaguni Serena Safari Lodge your second home in Tsavo West National Park, Kenya.
We truly appreciate your loyalty and continued trust in our product and service. Thank you for your complement of our breathtaking landscape and a wonderful view of our waterhole. I am also delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay.
I will be sure to let them all know how much of an impact they made on your experience as we look forward to welcoming you in not a distant future.

Regards,

Simon Muhoro.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2019

We were blown away with the views from this hotel. Both the restaurant and lobby area as well as our rooms had a view of the water holes and this gave us the opportunity not only to enjoy Kilimanjaro and the glorious African scenery, but also to watch a large range of animals coming and going to and from the waterhole. We watched large families of elephants, buffalo, gazelles, giraffe and hyena to name a few and it was a spectacular sight. Watching the drama of the hyenas approaching and the other animals who were protecting their babies was better than any nature TV show - and it was live! To be honest, I could have stayed sitting on the terrace and watch all day. The staff were knowledgable and friendly and always eager to explain and give commentary on the scenes below us. They even offer a wake up call with a difference - if an animal you want to see comes to the waterhole during the night they will call you so you can come and see it. Sadly our choices (leopard and lion) did not visit one our one night at the hotel, but what a fabulous idea! This is a beautiful hotel with lovely grounds and beautiful rooms. The food was satisfactory but we stayed during low season and there were only a few other guests so the food choices were somewhat limited. However, the service was excellent in the restaurant and the staff were always attentive. My only let down was that the rooms were incredibly hot. Admittedly we were there just before the rains and the temperatures do get very hot but there is no AC and the ceiling fan is not positioned over the bed so was not effective at keeping us cool. It would be better if they could offer guests another fan to help circulate the air as we slept very badly. Guests should also note that there are no room safes. Despite these two negative points I would still rate this hotel 5 stars as the experience offered to guests of staying overlooking a water hole and service were wonderful.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank leebri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded April 5, 2019

Dear Leebri.
Thank you very much for choosing the Kilaguni Serena Safari Lodge as your preferred place of residence during your recent visit and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. We appreciate your compliment of our great view of animals visiting our waterhole, nice food and comfortable accommodation. I am also delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay. Management will be sure to share your encouraging feedback with the entire team.
I am however sorry that our food and beverage choices did not meet your expectations. I also have noted that you were inconvenienced by the high temperatures, and for that, please allow me to express my sincerest apologies. The Lodge continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.

Regards

Simon Muhoro.

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Reviewed March 23, 2019

My wife and I stayed here for one night while on safari. Really nice place with beautiful gardens and surroundings. Quality all the way. Rooms are clean and nice with a balcony view overlooking the hills and watering hole. Restaurant food very good. View from restaurant is fantastic, with elephants, zebras, buffalos, giraffes coming for a drink at night under your view while you eat. Magical! Came out to balcony at midnight and saw an elephant wandering near my room! Staff all professional and courteous.

Room tip: first floor rooms probably give the better view
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank teekay20202018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded March 25, 2019

Dear Guest,

Warm greetings from Serena Hotels,

Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words" Magical and Quality all the way"

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2019 via mobile

We stayed one night here while on safari. The view from our room and deck was gorgeous. We didn’t see too many animals at the water hole in the evening but it was peaceful and the view was amazing.
The room was spacious and comfortable with a very large ensuite bathroom.
The decor in the lodge was rustic and amazing. The buffet was average in comparison to the other lodges we stayed. Staff were not as friendly as other lodges.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Lorrie L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded March 20, 2019

Dear Lorrie,

Warm greetings from Kilaguni Serena Safari Lodge,

Thank you for taking your time to give a review on trip advisor about your recent stay .

We are delighted to note that you enjoyed the comfort of the rooms and the views our prime location offers, At Serena Group of hotels we value guest feedback as it is this kind of feedback that position us as we strive to not only meet but exceed guest expectations.we have taken note of staff friendliness as well as buffet not being as other destinations you have been, rest assured management is working on the same

We look forward to host back again in near future

Kind Regards,
Chahenza Dan|Lodge Manager

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Reviewed March 19, 2019 via mobile

We arrived via train and were picked up by Geoffrey who was our guide and driver for the few days we were there. The lodge is only about half an hour drive from the station, plus a stop to buy park passes. Geoffrey was a lovely man and a really great guide. We were traveling with an 18month old, so not your usual safari goers, but he was happy to adapt itineraries to suit.
The lodge itself is beautiful with amazing views. We had connecting rooms which were stylish and comfortable. We didn’t have a direct view of the water hole, but still had elephants opposite our room one night! The food was great, the veranda bar was a lovely place to sit and have a drink, and the staff were all so accommodating and friendly. We even managed a little time by the pool, which was a treat!
I was slightly concerned about taking my young child on safari, but the staff at Kilaguni made it a wonderful experience for all of us. She got so much attention from them all, loved running around the lodge and playing in the pool. And she slept amazingly well in her car seat in the safari car, meaning we even got some quite good safari experiences!
I’d definitely recommend Kilaguni - thanks to everyone for helping make our trip to Kenya such a great one.

Date of stay: September 2018
Trip type: Traveled with family
2  Thank HelenSew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded March 19, 2019

Dear Helen,

Warm greetings from Serena Hotels,

Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit back to Tsavo west and for taking the time to write such a rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team especially Geoffrey,I am very delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay.

We pledge to continue offering the very best of the Serena Hospitality and Service.

Regards,
Chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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