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Kilaguni Serena Safari Lodge
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Reviewed January 29, 2019
Most memorable experience!

My family and I stayed here for three nights and the time we spent will forever be engraved in our minds. Everything from the rooms, the food and the service is simply spectacular. The staff are super nice and hospitable. We loved that we could see many animals (zebras, giraffes, buffaloes, elephants, warthogs etc) come to drink water from the waterhole just a few meters away from our room and the dining area. The game drive was also quite nice with a very knowledgeable and professional guide. We'll definitely plan to come back. Thank you Dan and Simon for going out of your way to make us feel at home..

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Ask Maryanne M about Kilaguni Serena Safari Lodge
Thank Maryanne M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded January 29, 2019

Dear Maryanne,

Thank you for taking time to share your recent experience in your own words "Most memorable experience" I am also very delighted to hear that our staff made you feel at home and I am certain that they enjoyed catering to your needs as much as you enjoyed your stay.

Thank you once again for sharing and we look forward to welcoming you back soon

Regards,
Chahenza Dan|Lodge Mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2019 via mobile
Safari

We stayed at the Kilaguni Serena Lodge in Tsavo. It's one of the older lodges but its well maintained and the food is exceptional. The animal water hole is well established so many animals come to drink. We saw elephants and the night prior to our visit they saw a cheetahs which are so rare.

Date of stay: January 2019
Trip type: Traveled with family
Ask Shama51 about Kilaguni Serena Safari Lodge
2  Thank Shama51
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded January 26, 2019

Dear Guest,

Warm greetings from Kilaguni Serena Safari Lodge,

Thank you for taking your time to give a review on trip advisor about your recent stay .

We are delighted to note we exceeded your expectations . At Serena Group of hotels we value guest feedback as it is this kind of feedback that position us as we strive to not only meet but exceed guest expectations.

We look forward to host back again in near future

Kind Regards,
chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2018 via mobile
Amazing

Superb stay on our safari trip! The rooms are spotless and well equipped, the food is great and the location is breathtaking with view on a pond where wildlife regularly go!

The outdoor pool is also the perfect spot for an afternoon plunge before a game drive.

Would love to come back!

Date of stay: December 2018
Trip type: Traveled as a couple
Ask rickthetrips about Kilaguni Serena Safari Lodge
2  Thank rickthetrips
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded December 28, 2018

Dear Guest,

Warm greetings from Kilaguni Serena Safari Lodge,

Thank you for taking your time to give a review on trip advisor about your recent stay .

We are delighted to note we exceeded your expectations as evident by your words; "Superb stay on our safari trip"
At Serena Group of hotels we value guest feedback as it is this kind of feedback that position us as we strive to not only meet but exceed guest expectations.

We look forward to host back again in near future

Kind Regards,
chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2018
Great view and WiFi

Very nice, great view, lot of bugs, excellent WiFi, good food, nice rooms but bags are coming under the door. Excellent service and coffee. Beautiful garden, nice swimming pool. Good bed and all the amenities in the room including water, coffee, tea.

Date of stay: December 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Ask Aleksandra G about Kilaguni Serena Safari Lodge
2  Thank Aleksandra G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded December 26, 2018

Dear Aleksandra,

Warm greetings from Kilaguni Serena Safari Lodge,

Thank you for taking your time to give a review on trip advisor about your recent stay .

We are delighted to note we exceeded your expectations as evident by your words; Great View and WIFI "

At Serena Group of hotels we value guest feedback as it is this kind of feedback that position us as we strive to not only meet but exceed guest expectations.

We look forward to host back again in near future

Kind Regards,
chahenza Dan|Lodge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2018 via mobile
Poor service and racial discrimination

We are currently at the lodge now and the staff is slow at the dining area, they insist on serving us soup but drag their feet and bring it at intervals meaning not everyone at the table is having soup and bread at the same time also it gets cold before the bread also comes.
I had to call the reception 3 times to get cob webs inside the shower cubicle and behind the door where to hang towels after showering. There was a spider trapped in there and an insect.
We have just come for dinner and wanted to sit at a certain table they told us no it's booked by their guests staying with them! Sooo who exactly are we if we are not guests staying with them and paying for the exact same rooms at the exact same time? Terrible service and racial discrimination!

Date of stay: December 2018
Trip type: Traveled with family
Ask HildaDec2018 about Kilaguni Serena Safari Lodge
1  Thank HildaDec2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded December 26, 2018

Dear Hilda& Family,

We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the points you mentioned during our discusion and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kilaguni Serena.

Yours Sincerely,

Dan chahenza|Lodge Manager

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