Oh dear. We stayed here one night only - never again! On the plus side, the room was nice with a lovely fire place. The building is also full of history with beautiful grounds
However, the cons are endless! Well..where to start. Supper was served by unsmiling and rude staff who weren't able to identify the food that was served. Service was slow and the staff very badly trained. The food itself was not good. Breakfast was a similar story - the staff were slow, disinterested and almost mocking of the customers. I waited 20 minutes for milk, before it arrived and was slammed down in front of the waiting customers. The bed was very uncomfortable and we woke in night when we tried to turn over! The shower didn't have any hot water and the bathroom was like something from the 1890s - and not in a good way! The toilet also didn't flush so we used the one in reception. Overall, by far the worst thing about this place is the staff. They need totally new people who are up to the job. Not asking much - just smile and look alive!
- Official Description (provided by the hotel):
- Idyllically located in the Kenyan highlands 2 hours drive from Nairobi the capital city, Outspan provides a holistic business, leisure and adventure experience. A comfortable hotel set in well tended tropical gardens with rolling manicured lawns and breath taking views of Mt Kenya. Lord Baden Powell the founder of the Scouting movement spent the last three years of his life here in a cottage called Paxtu which is still preserved to date. ... more less
- Also Known As:
- Outspan Hotel Aberdare National Park
- Outspan Hotel Kenya/Aberdare National Park