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Outspan Hotel
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Reviews (107)
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Reviewed January 18, 2013

We stayed at the Outspan on New Years Eve 2012.
After travelling many hours to arrive at the hotel on the first day of our safari we were very much looking forwards to a swim in the pool.This wasn't to be as on arrival we were informed that it was closed as they were preparing the New Years Eve Celebrations which was a real shame.
We were shown to our room which was overlooking the beautiful gardens.
The room was very tired and in desperate need of redecoration there was holes in the floor,the windows didn't shut properly, the steps down to the garden well lets say they are a massive health and safety risk.
The lights on the side of my bed spun around and the bedding was very damp.
As for the bathroom .... cleanliness was not great!!!
Anyway we decided we wanted to at least sit in the sun and as the pool was out of bounds we sat in the garden and enjoyed the weather.
We had lunch and breakfast here the choices and quality again were not good.
The whole place was constantly in darkness i went to the bar area to obtain WIFI access and sat in the dark the bar wasn't open and you were unable to get a drink.Havent they paid the electric bill !!!
I went in the shower to get ready for the evening the walkin shower had scolding hot water coming out of hot and cold taps i tried to stand in it but was unable. Also in the bathroom was a bath with a shower attachment so i thought i will try this as this would be better than nothing.
I stood underneath only yet again both taps were scolding hot water and i scolded my legs and shoulders by this point my friend called reception for an engineer.In the meantime i gave up with a shower but thought i will at least wash my hair in the sink but you guessed it same problem so i ended up washing my hair with bottled water.
The engineer arrived tried all the taps and said yes there is a problem ( you dont say !!!)
He disappeared and told us to switch off the boiler and the water would cool down and if we wanted hot water we had to put it back on 2 hours before we needed it which wasn't much use as we were due to leave early in the morning.
We then went to the NYE party and on arrival was greeted by one of the hotel managers she asked how our stay was and i informed her about the hot water and the fact i had been scolded her reply was ohh!! She then went off.
Don't bother asking me if you don't want to here my response!!!
We suffered the dinner and the dreadful entertainment i mean dancers dressed as Santa at a new years eve party !!!
We all decide to go back over to the bar and have a quiet drink to see in the new Year as that was what we all wanted.The bar was closed i asked reception if we could have a drink at the bar she said" no the bar is over by the pool tonight everything else is closed".I said" we would like some drinks just quietly in the bar" her reply "why dont you want to be at the party it is New Year".Quite frankly i don't see what business it is of hers if we want to be quiet and not everyone wants to be celebrating New Year
.I then asked "well could we have room service" well you would have thought i had asked for a gold encrusted camel !!!! She said "no you can't" and proceeded to ask a poor trainee girl to help.I have never heard of a hotel not providing SERVICE before i must say it is a first for me.How unhelpful the reception staff were was quite unbelievable!!!
The only lovely thing that happened at this hotel was a lovely man called Kennedy who lit our fire for us so we could sit in our room quietly.
I seriously suggest that Somack remove this hotel of its itinerary until they spend some money on it.It could be so beautiful the grounds are gorgeous shame the hotel isnt!!!
And as for Service well all the staff need training desperately i would have been quite happy to keep on driving to our next destination in Samburu rather than stay at The Outspan.
I can honestly say we had a brilliant 3 weeks in Kenya but one hotel spoiled it and this was The Outspan Hotel Don't go there !!!!

Room Tip: Views over the garden are beautiful
  • Stayed: December 2012, traveled with friends
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Thank Bruce n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

If you want to feel like Karen Blixen on her African Farm, this place will do it. The rooms are huge, with fireplaces and a sitting area. Ours had double doors opening straight out to the view of Mount Kenya. Stunning! The pool area is nothing much, but a place to cool down. The dinner is mediocre, but it is nice that everyone at the hotel meets up for this, breakfast is quite okay, an omelet will be cooked to order, if needed.

  • Stayed: February 2012, traveled as a couple
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Thank Rygsaek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AberdareSafariHotels, Public Relations Manager at Outspan Hotel, responded to this reviewResponded February 13, 2013

Dear Guest, your review on trip advisor is appreciated. Outspan is reminiscent of the old in very many ways. Though we plan to refurbish the property, the old charm will remain. As for meals, the chef has improved Sherry items and introduced a new menu at The Tavern. We hope your travels will bring you back to Outspan someday.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

While on a day-trip in Nyeri, we decided to stop here for lunch. After entering, we felt that the hotel was actually quite safe. Immediately after entering the hotel, we were greeted, we told them we wanted to go have lunch and they replied in a friendly tone. After reaching a lunch area, we noticed that it was for staying guests only, so we were told to go to another eating area. This area was quite nice and quiet. We got a menu and we chose what we wanted. The food did take some time to arrive though. Overall, it tasted quite nice for a lunch. It was a nice lunch. In addition, if you are in scouting and want to learn about Baden Powell, there is a museum built right into the hotel that you may want to visit.

  • Stayed: August 2012, traveled with family
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1  Thank HockeyIsFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

We stayed here for the first night of our safari.
Whilst the accommodation is simple and a little tired it was perfectly adequate. The food was buffet for lunch with plenty of choice and a la carte for the evening, which again was fairly simple but well done.
The grounds were lovely, and the staff very pleasant.

  • Stayed: September 2012, traveled as a couple
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2  Thank JenniBonifacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AberdareSafariHotels, Public Relations Manager at Outspan Hotel, responded to this reviewResponded February 13, 2013

Thank you for compliments on Outspan grounds and pleasant staff. As for the product, plans are underway to renovate the hotel and shall communicate closure period once ready.

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Reviewed September 25, 2012

Stayed at the Outspan at the start of a week long safari with Somak holidays. The hotel although in a lovely location was tired and more than a little shabby. The weather was cold and damp during our stay and our room was so cold I could not even take off my coat. Our room did not have a fireplace so my husband visited reception to inform them that not only was the room very cold but no hot water either! They did not seem remotely concerned and said the water would be hot "soon". As it turned out by the time the water was hot it was far too cold to remove ones clothes!! They didn't even put hot water bottles in the bed. Food was no more than average.
Although the hotel has a history (Baden Powell) it cannot rely on this for it's customer satisfaction. It is in dire need of refubishment and the staff require training in order to meet the needs of the customer.
Thakfully we only stayed for one night. Not a good introduction to Kenya.

  • Stayed: September 2012, traveled as a couple
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Thank suehowe14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AberdareSafariHotels, Public Relations Manager at Outspan Hotel, responded to this reviewResponded November 7, 2012

We appreciate your feeback. Though not all rooms have a fire place your suggestion has been noted and do apologize for the hot water inconvenience. Staff issues have also been addressed. Thank you

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