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“Best at Pinang” 4 of 5 bubbles
Review of Aston Tanjung Pinang Hotel and Conference Center

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Aston Tanjung Pinang Hotel and Conference Center
Ranked #1 of 17 Hotels in Tanjung Pinang
Singapore, null, Singapore
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best at Pinang”
4 of 5 bubbles Reviewed October 19, 2013 via mobile

We stay on 08/10/13 at 10 Pm
Security is attentive. Jammed at drive way, direct immediately.

No bell service. Unloaded all the luggage by my own to the trolley and push to lobby.

Baby cot is ready upon check in BUT no linen (pillow case) even no mattress for my baby ?? Substitute with duvet instead after informing hskp staff Abdulah

HSKP staff Abdullah send the Extra bed delivered quite fast upon request.

Torch light not working

Public announcement speaker system inside the room is a joke. Goes off at 8 AM twice to inform meeting at ballroom. Not sure addressed to who?

Second day I lost at corridor tried to find gym, meet staff name Hussein, instead of give direction he go beyond extra mile, he showed me the gym.

Hope this a helpful feed back for Mr. Tata K. Gandasasmita as a General Manager

Stayed October 2013
Helpful?
1 Thank GustiA08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aston_TPI, Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review, October 20, 2013
Dear GustiA08,

Warmest Greeting from Aston Tanjungpinang Hotel & Conference Center !

Thankyou for taking your time to share your experience and write your positive reviews while staying at Aston Tanjungpinang Hotel & Conference Center. Thankyou too for your positive appraisal and also your motivated complaint for us. We are really sorry for the problem that you faced while staying at Aston. We sincerely apologize and make this as our motivation to serve you better in another chance. Thank you so much for your helpful feedback ! We look forward to welcome you back. Best wishes from aston's team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    72
    89
    71
    20
    16
See reviews for
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81
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Korean first
  • Any
English first
Jakarta, Indonesia
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

I stayed here for 2 nights in the deluxe room for a business trip.. I used KAHA travel agent to book the room. The hotel required you to provide your voucher with you. Room and bathroom very clean. The room was spacious. The wifi was rather poor in my room. It worked but not fast. The breakfast was good and different menu each day. I had dinner on the last night and the spaghetti marinara was really delicious.. The thin garlic bread was even more delicious.. The only bad thing in the restaurant was the guests smoke in the close air-conditioned room. They do provide transfer from and to the airport for 50K IDR. Better than took airport taxi which cost me 70K IDR from the airport. The location very near from the airport, just 5 mins. But rather far from local attractions and beach. So if you come for vacation, don't stay here.. If you have business in the city, I totally recommend this hotel. Definitely will stay here again if I visit Tanjung Pinang in the future.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank miu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 25, 2013

2D1N stayed at Aston Tanjung pinang. I think this is a new hotel. Room and hotel buiding are so simple as well as facilities. But the staff were so friendly. Taufik was so helpful. We had breakfast in the morning. Not so many staffs incharge and we have to serve it ourself.

Room Tip: Book the dulexe room and req high floor.
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Chua44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
75 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed August 19, 2013 via mobile

Firstly, the good stuff: the service standards are reasonably good. The service staff are very attentive to your needs and are very accommodating to the guests. Room linen seems quite comfortable and toilet is well maintained. Restaurant sells decent fare and the while experience is generally not too bad.

The Bad: Perhaps a valid suggestion is an upgrade in the speed of the service crew. Staff in general needs to approach guests with a sense of urgency. Our dinner (in the hotel restaurant ) took around close to an hour to be delivered to us. I had to rush for my them for my coffee on 2 occasions. I gave up drinking on my second try.

The infrastructure is also in need of an upgrade. Our first room had a seemingly weak air conditioner. (Though I must applaud the management efforts to accommodate our room change) Our second room had spotty tv on most channels but we decided against a room change as its too much a hassle. Toilet at its restaurant area had choked sinks(both male and female toilets) but cleanliness is decent.

Point to note:
This hotel is in the south side and its a good 45 mins from the beach area so location is not exactly a gem.

Point to note 2:
(Hotel is not to be blamed here) There is absolutely nothing to do within the facility. There are no restaurants except the
hotel's dining area and the malls(half an hour away) really leaves much to be desired. Unless your idea of a holiday is to waste away/ relax in the hotel/ resort my suggestion for is for you to skip bintan. However, if your ideal relaxation is consists perhaps a bit of water sports, authentic massages and "relaxing" by the pool for a good whole day then welcome to your slice of heaven.

Take nothing away from the otherwise wonderful crew from the hotel, it's still a stay- able abode.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KeiKurono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 10, 2013

Amazing relaxing stay with my family and everything was wonderful, restaurant staff are very nice, good manner, good service and I am very grateful for the hospitality provided by Zul very quickly respond to serving us.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Limkiog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
1 review
4 of 5 bubbles Reviewed July 9, 2013

Stayed at Aston Tanjung Pinang for 3D2N, Service was good...friendly staff from front liners, restaurant , housekeeping. Wifi is good. Need Motor Bike park for guest at the lobby cos too far walk to the place where their staffs park their bikes.

Welcome fruit basket was not delivered but stated inclusive in the vouchers/contracts. Welcome drinks and cool towel upon arrival is good..

Room Tip: Avoid room near the discotique
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Triptobintan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aston_TPI, Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review, July 12, 2013
Dear TriptoBintan,

Warmest Greeting from Aston Tanjungpinang Hotel & Conference Center !

Thankyou for taking your time to share your experience and write your positive reviews while staying at Aston Tanjungpinang Hotel & Conference Center. Thankyou too for your positive appraisal and also your motivated complaint for us. We promise to serve you and all the guests better in every chance.We look forward to welcome you back. Best wishes from aston's team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 6, 2013

We had 9 adults and 2 children making the trip there booking 4 rooms. This horrible reservation staff named Ervina initially intended to sent 2 cars for pickup only but ultimately we had to explain so much in email that she finally understood that we had 9 adults and 2 children. Next, two of the adult traveler might not be able to make it and we just write to inform that we might need to cancel one room. Again this Ervina did not clarify clearly and cancel one of the room immediately. Finally, we arrived and we had another person coming along to take over the room. This Ervina again tried to give us the days current walking booking rate, cannot see she's at fault.
The pool is nice, the food is ok, the room is relatively ok as well BUT this staff's behavior is intolerable and arrogant!!
Anyway that was our worse family trip because of this horrible reservation staff, she really killed our trip and mood right from the first day.

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank JJGLOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aston_TPI, Manager at Aston Tanjung Pinang Hotel and Conference Center, responded to this review, July 8, 2013
Dear JJGLOB,

Warmest Greeting from Aston Tanjung Pinang Hotel & Conference Center !

Thank you for taking your time to share your experience while staying with Aston Tanjungpinang Hotel and Conference Center.

We are really sorry for the problem that you faced with one of our staff. We found that the cause of mistake was came from lack of communication between our reservation, yourself and the management, this led to create misunderstanding in the field. We have brief our staff to be more active to communicate with us should there found any obstacles during the operation, so we can properly decided the best solution for both parties. We sincerely apologize and make this as our motivation to serve you better in another chance.

Thank you for your understanding and we shall look forward to welcoming you back to Aston Tanjungpinang. Best wishes from Aston’s team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aston Tanjung Pinang Hotel and Conference Center

Property: Aston Tanjung Pinang Hotel and Conference Center
Address: Km. 11 Jl. Adisucipto, Tanjung Pinang, Riau Islands Province 29125, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Tanjung Pinang
Amenities:
Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #1 of 17 Hotels in Tanjung Pinang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Tanjung Pinang Hotel and Conference Center 4*
Number of rooms: 162
Official Description (provided by the hotel):
A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more   less 
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Also Known As:
Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia

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