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“Service could be better with initiative”

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Aston Tanjung Pinang Hotel and Conference Center
Ranked #2 of 17 Hotels in Tanjung Pinang
Singapore
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Service could be better with initiative”
Reviewed May 7, 2012

The hotel is 30 minutes from the ferry terminal and remotely located.
No shop in the vicinity and heard it is too costly to hire a taxi to the lively Bintan. It will be excellent stay if all you want is to get out of busy lifestyle; eat, sleep, swim and watch TV shows.
My experience with the reception staff is not a pleasant one and disappointing due to lack of initiative but the servers @ Moonlight BBQ were friendly and helpful. Morning breakfast was average and it will be good if the coffee served do not come with the coffee residue.

Room Tip: Do not pick room by facing the main road ranging from room no.: X00- X10, rather noisy. *X represen...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jinhne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Korean first
  • Any
English first
Singapore, Singapore
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 24, 2012

The hotel located a bit far from ferry harbour,but there is free pick up service from tanjung pinang harbour.Hotel staff were very friendly and polite.Food and beverage from hotel restaurant very nice and reasonable price.I like the room..it was very clean,huge and modern.If you looking place for relax or run away from busy life..this hotel is highly recommended!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ling s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosa, Australia
Level 6 Contributor
348 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed January 19, 2012

The room was fine although, when we were there, there was still extensive building work going on. Food was very good. The hotel provided us with complimentary transfers from and to the ferry terminals and one free shuttle into town. The rest of the time, we just used the local minibuses. Given how new the hotel was, we had a couple of problems but they were sorted out promptly.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank amp-qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 7, 2012

A nice, new and modern aston in TP, unfortunately, its location is in the middle of no where. Service was fast and efficient and polite, no complaints there. Room was clean and comfortable and WIFI was fast & free. Soundproofing wasn't up to notch and allowed too much road noise into the room.

Room Tip: never ever book a studio room even if you are travelling alone as the bed is sooo small..had to pay...
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  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rollade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 19, 2011

all the friendly staff, large selection of promotional food tastes very delicious view.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jhoelraja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston Tanjung Pinang Hotel and Conference Center

Property: Aston Tanjung Pinang Hotel and Conference Center
Address: Km. 11 Jl. Adisucipto, Tanjung Pinang, Bintan Regency, Riau Islands Province 29125, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Tanjung Pinang
Amenities:
Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #2 of 17 Hotels in Tanjung Pinang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Tanjung Pinang Hotel and Conference Center 4*
Number of rooms: 162
Official Description (provided by the hotel):
A modern and stylish 4 star Business and Conference hotel committed to the highest International standards and a wide range of service and facilities to suit the need of frequent Business Travelers and Conference Organizer ... more   less 
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Also Known As:
Aston Tanjung Pinang Hotel And Conference Center Bintan Island, Indonesia

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